Internal service quality within the different Chinese subcultures: A comparison between Taiwan, China, and Singapore

Service Business

Volumn 6, Issue 4, 2012, Pages 425-458

  Jeng, Don Jyh Fu ^a   Kuo, Sky Fang Wen ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Chinese business; Chinese subcultures; Cultural context; Internal service quality (ISQ); Service operations

Indexed keywords

EID: 84863822931     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-012-0154-x     Document Type: Article

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