Waiting for service: Modelling the effectiveness of service interventions

Service Business

Volumn 2, Issue 2, 2008, Pages 153-165

  Butcher, Ken ^a   Kayani, Asad ^b  

^a GRIFFITH UNIVERSITY   (Australia)

^b CHARLES STURT UNIVERSITY   (Australia)

Author keywords

Counterproductive; Experiment; Restaurant; Service intervention; Situation; Waiting

Indexed keywords

EID: 41549095908     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-007-0030-2     Document Type: Article

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