Exploring hotel internal service chains: A theoretical approach

International Journal of Contemporary Hospitality Management

Volumn 13, Issue 5, 2001, Pages 251-258

  Paraskevas, Alexandros ^a  

^a OXFORD BROOKES UNIVERSITY   (United Kingdom)

Author keywords

Employee communications; Hotels; Internal control; Service quality

Indexed keywords

EID: 84986066991     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110110395947     Document Type: Article

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