Exploring satisfaction in business-to-business services: A path-analytic approach

Service Business

Volumn 5, Issue 1, 2011, Pages 13-27

  Kumar, Piyush ^a,b   Dass, Mayukh ^c   Topaloglu, Omer ^c  

^a UNIVERSITY OF GEORGIA   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

^c TEXAS TECH UNIVERSITY   (United States)

Author keywords

Business markets; Customer relationships; Customer satisfaction; Hierarchical linear model

Indexed keywords

EID: 79952704968     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-010-0099-x     Document Type: Article

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