The relationship between internal and external service quality

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 3, 2009, Pages 275-293

  Bouranta, Nancy ^a   Chitiris, Leonidas ^a   Paravantis, John ^a  

^a UNIVERSITY OF PIRAEUS   (Greece)

Author keywords

Customer services quality; Greece; Restaurants; Service levels

Indexed keywords

EID: 69549129426     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910948297     Document Type: Article

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