메뉴 건너뛰기




Volumn 28, Issue 5, 2012, Pages 1912-1920

Post-adoption switching behavior for online service substitutes: A perspective of the push-pull-mooring framework

Author keywords

Online service substitutes; Post adoption behavior; Push pull mooring framework; Switching behavior

Indexed keywords

BLOGS; INTERNET SERVICE PROVIDERS; LEAST SQUARES APPROXIMATIONS; MOORING; PRINCIPAL COMPONENT ANALYSIS; SWITCHING;

EID: 84863725215     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2012.05.010     Document Type: Article
Times cited : (214)

References (76)
  • 1
    • 34248145519 scopus 로고    scopus 로고
    • The impact of Web quality and playfulness on user acceptance of online retailing
    • DOI 10.1016/j.im.2006.12.008, PII S0378720607000225
    • T. Ahn, S. Ryu, and I. Han The impact of web quality and playfulness on user acceptance of online retailing Information and Management 44 3 2007 263 275 (Pubitemid 46705539)
    • (2007) Information and Management , vol.44 , Issue.3 , pp. 263-275
    • Ahn, T.1    Ryu, S.2    Han, I.3
  • 3
    • 11144311150 scopus 로고    scopus 로고
    • Migrating to new service providers: Toward a unifying framework of consumers' switching behaviors
    • DOI 10.1177/0092070304267928
    • H.S. Bansal, S.F. Taylor, and Y.S. James "Migrating" to new service providers: Toward a unifying framework of consumers' switching behaviors Journal of the Academy of Marketing Science 33 1 2005 96 115 (Pubitemid 40030784)
    • (2005) Journal of the Academy of Marketing Science , vol.33 , Issue.1 , pp. 96-115
    • Bansal, H.S.1    Taylor, S.F.2    James, Y.S.3
  • 4
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation- confirmation model
    • A. Bhattacherjee Understanding information systems continuance: An expectation-confirmation model MIS Quarterly 25 3 2001 351 370 (Pubitemid 33738440)
    • (2001) MIS Quarterly: Management Information Systems , vol.25 , Issue.3 , pp. 351-370
    • Bhattacherjee, A.1
  • 8
    • 0036740307 scopus 로고    scopus 로고
    • Measuring switching costs and the determinants of customer retention in internet-enabled businesses: A study of the online brokerage industry
    • P.Y. Chen, and L.M. Hitt Measuring switching costs and the determinants of customer retention in internet-enabled businesses: A study of the online brokerage industry Information Systems Research 13 3 2002 255 274
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 255-274
    • Chen, P.Y.1    Hitt, L.M.2
  • 9
    • 33750478684 scopus 로고    scopus 로고
    • Adoption of internet banking: An empirical study in Hong Kong
    • DOI 10.1016/j.dss.2006.01.002, PII S0167923606000066
    • T.C. Cheng, D.Y.C. Lam, and A.C.L. Yeung Adoption of internet banking: An empirical study in Hong Kong Decision Support Systems 42 3 2006 1558 1572 (Pubitemid 44648442)
    • (2006) Decision Support Systems , vol.42 , Issue.3 , pp. 1558-1572
    • Cheng, T.C.E.1    Lam, D.Y.C.2    Yeung, A.C.L.3
  • 10
    • 79955783337 scopus 로고    scopus 로고
    • Online social networks: Why do students use facebook?
    • C.M.K. Cheung, P.Y. Chiu, and M.K.O. Lee Online social networks: Why do students use facebook? Computers in Human Behavior 27 4 2011 1337 1343
    • (2011) Computers in Human Behavior , vol.27 , Issue.4 , pp. 1337-1343
    • Cheung, C.M.K.1    Chiu, P.Y.2    Lee, M.K.O.3
  • 11
    • 0002042337 scopus 로고    scopus 로고
    • Issues and opinion on structural equation modeling
    • W.W. Chin Issues and opinion on structural equation modeling MIS Quarterly 22 1 1998 7 16
    • (1998) MIS Quarterly , vol.22 , Issue.1 , pp. 7-16
    • Chin, W.W.1
  • 13
    • 41749117940 scopus 로고    scopus 로고
    • Understanding Web-based learning continuance intention: The role of subjective task value
    • DOI 10.1016/j.im.2008.02.003, PII S0378720608000293
    • C.M. Chiu, and E.T.G. Wang Understanding web-based learning continuance intention: The role of subjective task value Information and Management 45 3 2008 194 201 (Pubitemid 351491532)
    • (2008) Information and Management , vol.45 , Issue.3 , pp. 194-201
    • Chiu, C.-M.1    Wang, E.T.G.2
  • 14
    • 84907586978 scopus 로고
    • Putting the situation into writing research: Situational parameters of writing apprehension as disposition and state
    • R.E. Beach, L. Bidwell, Guiford New York
    • J.A. Daly, and J.L. Hailey Putting the situation into writing research: Situational parameters of writing apprehension as disposition and state R.E. Beach, L. Bidwell, New directions incomposition research 1984 Guiford New York
    • (1984) New Directions Incomposition Research
    • Daly, J.A.1    Hailey, J.L.2
  • 15
    • 84925892338 scopus 로고
    • The empirical development of an instrument to measure writing apprehension
    • J.A. Daly, and M.D. Miller The empirical development of an instrument to measure writing apprehension Research in the Teaching of English 9 3 1975 242 249
    • (1975) Research in the Teaching of English , vol.9 , Issue.3 , pp. 242-249
    • Daly, J.A.1    Miller, M.D.2
  • 16
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 340
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 17
    • 84991149383 scopus 로고
    • Extrinsic and intrinsic motivation to use computers in the workplace
    • F.D. Davis, R.P. Bagozzi, and P.R. Warshaw Extrinsic and intrinsic motivation to use computers in the workplace Journal of Applied Social Psychology 22 14 1992 1111 1132
    • (1992) Journal of Applied Social Psychology , vol.22 , Issue.14 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 20
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable and measurement error
    • C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable and measurement error Journal of Marketing Research 18 1 1981 39 50
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 21
    • 79953848752 scopus 로고    scopus 로고
    • Understanding career commitment of IT professionals: Perspectives of push-pull-mooring framework and investment model
    • J.R. Fu Understanding career commitment of IT professionals: Perspectives of push-pull-mooring framework and investment model International Journal of Information Management 31 3 2011 279 293
    • (2011) International Journal of Information Management , vol.31 , Issue.3 , pp. 279-293
    • Fu, J.R.1
  • 22
    • 0034377224 scopus 로고    scopus 로고
    • Understanding the customer base of service providers: An examination of the differences between switchers and stayers
    • J. Ganesh, M.J. Arnold, and K.E. Reynolds Understanding the customer base of service providers: An examination of the differences between switchers and stayers Journal of Marketing 64 3 2000 65 87
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 65-87
    • Ganesh, J.1    Arnold, M.J.2    Reynolds, K.E.3
  • 23
    • 84992947881 scopus 로고    scopus 로고
    • Consumer switching behavior in the Asian banking market
    • P. Gerrard, and J.B. Cunningham Consumer switching behavior in the Asian banking market Journal of Services Marketing 18 3 2004 215 223
    • (2004) Journal of Services Marketing , vol.18 , Issue.3 , pp. 215-223
    • Gerrard, P.1    Cunningham, J.B.2
  • 25
    • 79960235125 scopus 로고    scopus 로고
    • Migrating to a new virtual world: Exploring MMORPG switching through human migration theory
    • A.C.Y. Hou, C.C. Chern, H.G. Chen, and Y.C. Chen 'Migrating to a new virtual world': Exploring MMORPG switching through human migration theory Computers in Human Behavior 27 5 2011 1892 1903
    • (2011) Computers in Human Behavior , vol.27 , Issue.5 , pp. 1892-1903
    • Hou, A.C.Y.1    Chern, C.C.2    Chen, H.G.3    Chen, Y.C.4
  • 26
    • 38649111049 scopus 로고    scopus 로고
    • Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation
    • C.L. Hsu, and J.C.C. Lin Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation Information and Management 45 1 2008 65 74
    • (2008) Information and Management , vol.45 , Issue.1 , pp. 65-74
    • Hsu, C.L.1    Lin, J.C.C.2
  • 29
    • 79951579372 scopus 로고    scopus 로고
    • An international comparison of technology adoption
    • I. Im, S. Hong, and M.S. Kang An international comparison of technology adoption Information and Management 48 1 2011 1 8
    • (2011) Information and Management , vol.48 , Issue.1 , pp. 1-8
    • Im, I.1    Hong, S.2    Kang, M.S.3
  • 30
    • 43249128865 scopus 로고    scopus 로고
    • Weblogging: A study of social computing and its impact on organizations
    • DOI 10.1016/j.dss.2007.02.004, PII S0167923607000310
    • R.K.F. Ip, and C. Wagner Weblogging: A study of social computing and its impact on organizations Decision Support Systems 45 2 2008 242 250 (Pubitemid 351657602)
    • (2008) Decision Support Systems , vol.45 , Issue.2 , pp. 242-250
    • IP, R.K.F.1    Wagner, C.2
  • 32
    • 54449097837 scopus 로고    scopus 로고
    • In blog we trust? Deciphering credibility of components of the internet among politically interested internet users
    • T.J. Johnson, and B.K. Kaye In blog we trust? Deciphering credibility of components of the internet among politically interested internet users Computers in Human Behavior 25 1 2009 175 182
    • (2009) Computers in Human Behavior , vol.25 , Issue.1 , pp. 175-182
    • Johnson, T.J.1    Kaye, B.K.2
  • 33
    • 0037028467 scopus 로고    scopus 로고
    • Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes
    • M.A. Jones, D.L. Mothersbaugh, and S.E. Beatty Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes Journal of Business Research 55 6 2002 441 450
    • (2002) Journal of Business Research , vol.55 , Issue.6 , pp. 441-450
    • Jones, M.A.1    Mothersbaugh, D.L.2    Beatty, S.E.3
  • 35
    • 0001094004 scopus 로고    scopus 로고
    • Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs
    • E. Karahanna, D.W. Straub, and N.L. Chervany Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs MIS Quarterly 23 2 1999 183 213
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 183-213
    • Karahanna, E.1    Straub, D.W.2    Chervany, N.L.3
  • 36
    • 84936407456 scopus 로고
    • Technology adoption in the presence of network externalities
    • M.L. Katz, and C. Shapiro Technology adoption in the presence of network externalities Journal of Political Economics 94 4 1986 822 841
    • (1986) Journal of Political Economics , vol.94 , Issue.4 , pp. 822-841
    • Katz, M.L.1    Shapiro, C.2
  • 37
    • 85107910598 scopus 로고
    • Customer switching behavior in service industries: An exploratory study
    • S.M. Keaveney Customer switching behavior in service industries: An exploratory study Journal of Marketing 59 2 1995 71 82
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 71-82
    • Keaveney, S.M.1
  • 38
    • 23044530150 scopus 로고    scopus 로고
    • Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors
    • S.M. Keaveney, and M. Parthasarathy Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors Journal of the Academy of Marketing Science 29 4 2001 374 390
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.4 , pp. 374-390
    • Keaveney, S.M.1    Parthasarathy, M.2
  • 39
    • 0040918921 scopus 로고    scopus 로고
    • A cross-cultural study on escalation of commitment behavior in software projects
    • M. Keil, B.C.Y. Tan, K.K. Wei, T. Saarinen, V. Tuunainen, and A. Wassenaar A cross-cultural study on escalation of commitment behavior in software projects MIS Quarterly 24 2 2000 299 325
    • (2000) MIS Quarterly , vol.24 , Issue.2 , pp. 299-325
    • Keil, M.1    Tan, B.C.Y.2    Wei, K.K.3    Saarinen, T.4    Tuunainen, V.5    Wassenaar, A.6
  • 40
    • 20944439353 scopus 로고    scopus 로고
    • A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena
    • DOI 10.1287/mnsc.1040.0326
    • S.S. Kim, and N.K. Malhotra A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena Management Science 51 5 2005 741 755 (Pubitemid 40867141)
    • (2005) Management Science , vol.51 , Issue.5 , pp. 741-755
    • Kim, S.S.1    Malhotra, N.K.2
  • 41
    • 33750012009 scopus 로고    scopus 로고
    • A study of factors that affect user intentions toward email service switching
    • DOI 10.1016/j.im.2006.08.004, PII S0378720606000838
    • G. Kim, B. Shin, and H.G. Lee A study of factors that affect user intentions toward email service switching Information and Management 43 7 2006 884 893 (Pubitemid 44566447)
    • (2006) Information and Management , vol.43 , Issue.7 , pp. 884-893
    • Kim, G.1    Shin, B.2    Lee, H.G.3
  • 44
    • 84864890710 scopus 로고
    • A theory of migration
    • E.S. Lee A theory of migration Demography 3 1966 47 57
    • (1966) Demography , vol.3 , pp. 47-57
    • Lee, E.S.1
  • 46
    • 41149160752 scopus 로고    scopus 로고
    • Splogs and abandoned blogs: The perils of sampling bloggers and their blogs
    • D. Li, and G. Walejko Splogs and abandoned blogs: The perils of sampling bloggers and their blogs Information, Communication and Society 11 2 2008 279 296
    • (2008) Information, Communication and Society , vol.11 , Issue.2 , pp. 279-296
    • Li, D.1    Walejko, G.2
  • 47
    • 38549114187 scopus 로고    scopus 로고
    • How habit limits the predictive power of intention: The case of information systems continuance
    • M. Limayem, S.G. Hirt, and C.M.K. Cheung How habit limits the predictive power of intention: The case of information systems continuance MIS Quarterly 31 4 2008 705 737 (Pubitemid 351153309)
    • (2007) MIS Quarterly: Management Information Systems , vol.31 , Issue.4 , pp. 705-737
    • Limayem, M.1    Hirt, S.G.2    Cheung, C.M.K.3
  • 48
    • 79952193326 scopus 로고    scopus 로고
    • Why people use social networking sites: An empirical study integrating network externalities and motivation theory
    • K.Y. Lin, and H.P. Lu Why people use social networking sites: An empirical study integrating network externalities and motivation theory Computers in Human Behavior 27 3 2011 1152 1161
    • (2011) Computers in Human Behavior , vol.27 , Issue.3 , pp. 1152-1161
    • Lin, K.Y.1    Lu, H.P.2
  • 49
    • 0005475660 scopus 로고
    • The forest and the trees: Micro-level considerations in the study of geographic mobility in old age
    • A. Rogers, Bellhaven London
    • C.F. Longino Jr. The forest and the trees: Micro-level considerations in the study of geographic mobility in old age A. Rogers, Elderly migration and population redistribution 1992 Bellhaven London 23 34
    • (1992) Elderly Migration and Population Redistribution , pp. 23-34
    • Longino, Jr.C.F.1
  • 50
    • 20444469189 scopus 로고
    • Electronic mail as the medium of managerial choice
    • M.L. Markus Electronic mail as the medium of managerial choice Organization Science 5 4 1994 502 527
    • (1994) Organization Science , vol.5 , Issue.4 , pp. 502-527
    • Markus, M.L.1
  • 51
    • 0027670997 scopus 로고
    • Statistical difficulties of detecting interactions and moderator effects
    • G.H. McClelland, and C.M. Judd Statistical difficulties of detecting interactions and moderator effects Psychological Bulletin 114 2 1993 376 390
    • (1993) Psychological Bulletin , vol.114 , Issue.2 , pp. 376-390
    • McClelland, G.H.1    Judd, C.M.2
  • 52
    • 0029415288 scopus 로고
    • Paradigms in migration research: exploring 'moorings' as a schema
    • B. Moon Paradigms in migration research: Exploring 'Moorings' as a schema Progress in Human Geography 19 4 1995 504 524 (Pubitemid 26434879)
    • (1995) Progress in Human Geography , vol.19 , Issue.4 , pp. 504-524
    • Moon, B.1
  • 54
    • 0032385513 scopus 로고    scopus 로고
    • Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior
    • J.A. Ouellette, and W. Wood Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior Psychological Bulletin 124 1 1998 54 74
    • (1998) Psychological Bulletin , vol.124 , Issue.1 , pp. 54-74
    • Ouellette, J.A.1    Wood, W.2
  • 57
    • 79956343137 scopus 로고    scopus 로고
    • PewInternet Retrieved 25.04.12
    • PewInternet. (2010a). Generations 2010. < http://www.pewinternet.org/ Reports/2010/Generations-2010.aspx > Retrieved 25.04.12.
    • (2010) Generations 2010
  • 59
    • 84970235764 scopus 로고
    • Self-reports in organizational research: Problems and prospects
    • P.M. Podsakoff, and D.W. Organ Self-reports in organizational research: Problems and prospects Journal of Management 12 4 1986 531 544
    • (1986) Journal of Management , vol.12 , Issue.4 , pp. 531-544
    • Podsakoff, P.M.1    Organ, D.W.2
  • 61
    • 33746644194 scopus 로고    scopus 로고
    • Switching behavior of mobile users: Do users' relational investments and demographics matter?
    • DOI 10.1057/palgrave.ejis.3000616, PII 3000616
    • C. Ranganathan, D.B. Seo, and Y. Babad Switching behavior of mobile users: Do users relational investments and demographics matter? European Journal of Information Systems 15 3 2006 269 276 (Pubitemid 44146925)
    • (2006) European Journal of Information Systems , vol.15 , Issue.3 , pp. 269-276
    • Ranganathan, C.1    Seo, D.2    Babad, Y.3
  • 63
    • 59249088422 scopus 로고    scopus 로고
    • Determinants of customer acceptance of multi-service network: An implication for IP-based technologies
    • D.H. Shin Determinants of customer acceptance of multi-service network: An implication for IP-based technologies Information and Management 46 1 2009 16 22
    • (2009) Information and Management , vol.46 , Issue.1 , pp. 16-22
    • Shin, D.H.1
  • 65
    • 0008949476 scopus 로고
    • Anxiety, cognition and affect: A state-trait perspective
    • A.H. Tuma, J. Maser, Lawrence Erlbaum Associates Hillsdale, NJ
    • C.D. Spielberger Anxiety, cognition and affect: A state-trait perspective A.H. Tuma, J. Maser, Anxiety and the affective disorders 1985 Lawrence Erlbaum Associates Hillsdale, NJ
    • (1985) Anxiety and the Affective Disorders
    • Spielberger, C.D.1
  • 67
    • 0000482433 scopus 로고    scopus 로고
    • E-satisfaction: An initial examination
    • D.M. Szymanski, and R.T. Hise E-satisfaction: An initial examination Journal of Retailing 76 3 2000 309 322
    • (2000) Journal of Retailing , vol.76 , Issue.3 , pp. 309-322
    • Szymanski, D.M.1    Hise, R.T.2
  • 68
    • 75949123009 scopus 로고    scopus 로고
    • Technorati Retrieved 25.04.12
    • Technorati. (2008). State of the Blogosphere 2008. < http://technorati.com/blogging/feature/state-of-the-blogosphere-2008/ > Retrieved 25.04.12.
    • (2008) State of the Blogosphere 2008
  • 69
    • 78649868431 scopus 로고    scopus 로고
    • Technorati Retrieved 25.04.12
    • Technorati. (2009). State of the Blogosphere. < http://technorati.com/ blogging/feature/state-of-the-blogosphere-2009/ > Retrieved 25.04.12.
    • (2009) State of the Blogosphere
  • 70
    • 9744271731 scopus 로고    scopus 로고
    • User acceptance of hedonic information systems
    • H. van der Heijden User acceptance of hedonic information systems MIS Quarterly 28 4 2004 695 704
    • (2004) MIS Quarterly , vol.28 , Issue.4 , pp. 695-704
    • Van Der Heijden, H.1
  • 72
    • 52149122949 scopus 로고    scopus 로고
    • Information systems continuance intention of web-based applications customers: The case of online banking
    • B. Vatanasombut, M. Igbaria, A.C. Stylianou, and W. Rodgers Information systems continuance intention of web-based applications customers: The case of online banking Information and Management 45 7 2008 419 428
    • (2008) Information and Management , vol.45 , Issue.7 , pp. 419-428
    • Vatanasombut, B.1    Igbaria, M.2    Stylianou, A.C.3    Rodgers, W.4
  • 73
    • 79955572720 scopus 로고    scopus 로고
    • Individual virtual competence and its influence on work outcomes
    • Y. Wang, and N. Haggerty Individual virtual competence and its influence on work outcomes Journal of Management Information Systems 27 4 2011 299 333
    • (2011) Journal of Management Information Systems , vol.27 , Issue.4 , pp. 299-333
    • Wang, Y.1    Haggerty, N.2
  • 74
    • 35448946458 scopus 로고    scopus 로고
    • Understanding customer switching behavior in a liberalizing service market
    • J.E. Wieringa, and P.C. Verhoef Understanding customer switching behavior in a liberalizing service market Journal of Service Research 10 2 2007 174 186
    • (2007) Journal of Service Research , vol.10 , Issue.2 , pp. 174-186
    • Wieringa, J.E.1    Verhoef, P.C.2
  • 76


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.