Customer choice of self-service technology: The roles of situational influences and past experience

Journal of Service Management

Volumn 23, Issue 1, 2012, Pages 54-78

  Wang, Cheng ^a   Harris, Jennifer ^a   Patterson, Paul G ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Australia; Companion influence; Consumer behaviour; Focal product experience; Product norm experience; Self service technology (SST); Supermarkets; Task complexity; Waiting time

Indexed keywords

EID: 84863286780     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211208970     Document Type: Article

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