Online service failure, consumer attributions and expectations

Journal of Services Marketing

Volumn 20, Issue 7, 2006, Pages 453-458

  Harris, Katherine E ^a   Mohr, Lois A ^b   Bernhardt, Kenneth L ^b  

^a BABSON COLLEGE   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Internet; Service failures

Indexed keywords

EID: 33750292613     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610704883     Document Type: Article

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