Service recovery paradox: A meta-analysis

Journal of Service Research

Volumn 10, Issue 1, 2007, Pages 60-77

  De Matos, Celso Augusto ^a   Henrique, Jorge Luiz ^a   Alberto Vargas Rossi, Carlos ^a  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

Author keywords

Meta analysis; Moderation analysis; Service recovery; Service Recovery Paradox

Indexed keywords

EID: 34547408259     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670507303012     Document Type: Article

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