To do or not to do: The dilemma of technology-based service improvement

Journal of Services Marketing

Volumn 21, Issue 2, 2007, Pages 99-111

  Timmor, Yaron ^a   Rymon, Talia ^a  

^a INTERDISCIPLINARY CENTER HERZLIYA   (Israel)

Author keywords

Consumer behaviour; Customer satisfaction; Customer service management; Technology led strategy

Indexed keywords

EID: 34547442322     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710737868     Document Type: Article

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