Customer rage: Triggers, tipping points, and take-outs

California Management Review

Volumn 52, Issue 1, 2009, Pages

  Patterson, Paul G ^a   McColl Kennedy, Janet R ^b   Smith, Amy K ^c   Lu, Zhi ^d  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

^c GEORGE WASHINGTON UNIVERSITY   (United States)

^d FUDAN UNIVERSITY   (China)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 73949158829     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.1525/cmr.2009.52.1.6     Document Type: Article

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