메뉴 건너뛰기




Volumn 37, Issue 2, 2003, Pages 256-282

A Two-Step Estimation of Consumer Adoption of Technology-Based Service Innovations

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0348229266     PISSN: 00220078     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1745-6606.2003.tb00453.x     Document Type: Review
Times cited : (79)

References (56)
  • 2
    • 0010712365 scopus 로고
    • Lender Reactions to Information Restrictions: The Case of Banks and ECOA
    • Boyes, W. J., Dennis Hoffman, and Stuart Low. 1986. Lender Reactions to Information Restrictions: The Case of Banks and ECOA. Journal of Money, Credit, and Banking, 18 (2): 211-19.
    • (1986) Journal of Money, Credit, and Banking , vol.18 , Issue.2 , pp. 211-219
    • Boyes, W.J.1    Hoffman, D.2    Low, S.3
  • 3
    • 13044262094 scopus 로고
    • An Econometric Analysis of the Bank Credit Scoring Problem
    • Boyes, W. J., Dennis Hoffman, and Stuart Low. 1989. An Econometric Analysis of the Bank Credit Scoring Problem. Journal of Econometrics, 40 (1): 3-14.
    • (1989) Journal of Econometrics , vol.40 , Issue.1 , pp. 3-14
    • Boyes, W.J.1    Hoffman, D.2    Low, S.3
  • 5
    • 0003056894 scopus 로고
    • Relationship Quality in Services Selling: An Interpersonal Influence Perspective
    • Crosby, Lawrence A., Kenneth R. Evans, and Deborah Cowles. 1990. Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54 (July): 68-81.
    • (1990) Journal of Marketing , vol.54 , Issue.JULY , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 6
    • 0030077156 scopus 로고    scopus 로고
    • Consumer Evaluations of New-Technology-Based Self Service Options: An Investigation of Alternative Models of Service Quality
    • Dabholkar, Pratibha. 1996. Consumer Evaluations of New-Technology-Based Self Service Options: An Investigation of Alternative Models of Service Quality. International Journal of Research in Marketing, 13 (1): 29-51.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.1 , pp. 29-51
    • Dabholkar, P.1
  • 7
    • 55249087535 scopus 로고
    • Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
    • Davis, Fred D. 1989. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13 (3): 319-339.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-339
    • Davis, F.D.1
  • 9
    • 0346938697 scopus 로고    scopus 로고
    • Technology vs. Consumer Behavior: The Battle for the Financial Services Customer
    • Fain, Deborah and M. L. Roberts. 1997. Technology vs. Consumer Behavior: The Battle for the Financial Services Customer. Journal of Direct Marketing, 11 (1): 44-55.
    • (1997) Journal of Direct Marketing , vol.11 , Issue.1 , pp. 44-55
    • Fain, D.1    Roberts, M.L.2
  • 10
    • 0031991605 scopus 로고    scopus 로고
    • Adoption of Service Innovation in the Business Market: An Empirical Test of Supply-Side Variables
    • Frambach, Rund T., H. G. Barkema, B. Nooteboom, and M. Wedel. 1998. Adoption of Service Innovation in the Business Market: An Empirical Test of Supply-Side Variables. Journal of Business Research, 41 (2): 161-174.
    • (1998) Journal of Business Research , vol.41 , Issue.2 , pp. 161-174
    • Frambach, R.T.1    Barkema, H.G.2    Nooteboom, B.3    Wedel, M.4
  • 11
    • 0000621559 scopus 로고
    • A Prepositional Inventory for New Diffusion Research
    • Gatignon, Hubert and Thomas R. Robertson. 1985. A Prepositional Inventory for New Diffusion Research. Journal of Consumer Research, 11 (March): 849-867.
    • (1985) Journal of Consumer Research , vol.11 , Issue.MARCH , pp. 849-867
    • Gatignon, H.1    Robertson, T.R.2
  • 12
    • 38249001524 scopus 로고
    • Innovativeness of Industrial Organizations: A Two-Stage Model of Adoption
    • Gauvin, Stephanie and R.K. Sinha. 1993. Innovativeness of Industrial Organizations: A Two-Stage Model of Adoption. International Journal of Research in Marketing, 10 (2): 165-184.
    • (1993) International Journal of Research in Marketing , vol.10 , Issue.2 , pp. 165-184
    • Gauvin, S.1    Sinha, R.K.2
  • 13
    • 0000675036 scopus 로고
    • The Elderly Consumer and Adoption of Technologies
    • Gilly, Mary C. and Valerie Zeithaml. 1985. The Elderly Consumer and Adoption of Technologies. Journal of Consumer Research, 12 (December): 353-357.
    • (1985) Journal of Consumer Research , vol.12 , Issue.DECEMBER , pp. 353-357
    • Gilly, M.C.1    Zeithaml, V.2
  • 14
    • 0003343456 scopus 로고    scopus 로고
    • Reshaping the InfoTech Landscape of Insurance
    • Gingrade, Arthur. 1998. Reshaping the InfoTech Landscape of Insurance. Inform, 12 (5): 42-46.
    • (1998) Inform , vol.12 , Issue.5 , pp. 42-46
    • Gingrade, A.1
  • 15
    • 0001301961 scopus 로고
    • Sample Selection Bias as a Specification Error
    • Greene, William H. 1981. Sample Selection Bias as a Specification Error. Econometrica, 47 (1): 153-161.
    • (1981) Econometrica , vol.47 , Issue.1 , pp. 153-161
    • Greene, W.H.1
  • 18
    • 85039584435 scopus 로고    scopus 로고
    • Health Care Lags Other Industries in Internet Use because of Security Concerns
    • Health Care Strategic Management
    • Health Care Strategic Management. 1997. Health Care Lags Other Industries in Internet Use Because of Security Concerns. Health Care Strategic Management, 15 (4): 7.
    • (1997) Health Care Strategic Management , vol.15 , Issue.4 , pp. 7
  • 19
    • 0001766028 scopus 로고
    • The Common Structure of Statistical Models of Truncation, Sample Selection, and Limited Dependent Variables and a Simple Estimator for Such Models
    • Heckman, James J. 1976. The Common Structure of Statistical Models of Truncation, Sample Selection, and Limited Dependent Variables and a Simple Estimator for Such Models. Annals of Economic and Social Measurement, 5/4: 475-492.
    • (1976) Annals of Economic and Social Measurement, 5/ , vol.5 , Issue.4 , pp. 475-492
    • Heckman, J.J.1
  • 20
    • 0000125534 scopus 로고
    • Sample Selection Bias as a Specification Error
    • Heckman, James J. 1979. Sample Selection Bias as a Specification Error. Econometrica 47 (1): 153-160.
    • (1979) Econometrica , vol.47 , Issue.1 , pp. 153-160
    • Heckman, J.J.1
  • 21
    • 0346308631 scopus 로고
    • Go with Those You Know: Sell to Existing Customers
    • Hefter, Tom J. 1987. Go With Those You Know: Sell to Existing Customers. Bottomline 4 (11): 15-20.
    • (1987) Bottomline , vol.4 , Issue.11 , pp. 15-20
    • Hefter, T.J.1
  • 22
    • 0346308632 scopus 로고    scopus 로고
    • Who Uses Electronic Banking? Results from the 1995 Survey of Consumer Finances
    • Seattle, Washington
    • Kennickell, A. B. and M. L. Kwast. 1997. Who Uses Electronic Banking? Results from the 1995 Survey of Consumer Finances. Paper presented at the Annual Meeting of the Western Economic Association, Seattle, Washington.
    • (1997) Annual Meeting of the Western Economic Association
    • Kennickell, A.B.1    Kwast, M.L.2
  • 23
    • 0000389895 scopus 로고
    • Exploring the Consumer Adoption Process in the Adoption of Solar Energy Systems
    • Labby, Duncan G. and Thomas C. Kinnear. 1985. Exploring the Consumer Adoption Process in the Adoption of Solar Energy Systems. Journal of Consumer Research, 8 (December): 271-278.
    • (1985) Journal of Consumer Research , vol.8 , Issue.DECEMBER , pp. 271-278
    • Labby, D.G.1    Kinnear, T.C.2
  • 24
    • 0346938704 scopus 로고    scopus 로고
    • Haven't Adopted Electronic Financial Services Yet? The Acceptance and Diffusion of Electronic Banking Technologies
    • Lee, Eun-Ju and Jinkook Lee. 2000. Haven't Adopted Electronic Financial Services Yet? The Acceptance and Diffusion of Electronic Banking Technologies. Journal of Financial Counseling and Planning, 11 (1): 49-60.
    • (2000) Journal of Financial Counseling and Planning , vol.11 , Issue.1 , pp. 49-60
    • Lee, E.J.1    Lee, J.2
  • 25
    • 0036253523 scopus 로고    scopus 로고
    • The Influence of Communication Source and Modality on Consumer Adoption of Technological Innovations
    • Lee, Eun-Ju, Jinkook Lee, and David W. Schumann. 2002. The Influence of Communication Source and Modality on Consumer Adoption of Technological Innovations. Journal of Consumer Affairs, 36 (1): 1-27.
    • (2002) Journal of Consumer Affairs , vol.36 , Issue.1 , pp. 1-27
    • Lee, E.J.1    Lee, J.2    Schumann, D.W.3
  • 26
    • 0002531011 scopus 로고
    • Quality in the Service Sector: A Review
    • Lewis, Barbara R. 1989. Quality in the Service Sector: A Review. International Journal of Bank Marketing, 1 (5): 4-12.
    • (1989) International Journal of Bank Marketing , vol.1 , Issue.5 , pp. 4-12
    • Lewis, B.R.1
  • 27
    • 0003162605 scopus 로고
    • New Product Diffusion Models in Marketing: A Review and Directions for Research
    • Mahajan, Vrjay, Eitan Muller, and Frank M. Bass. 1990. New Product Diffusion Models in Marketing: A Review and Directions for Research. Journal of Marketing, 54 (January): 1-26.
    • (1990) Journal of Marketing , vol.54 , Issue.JANUARY , pp. 1-26
    • Mahajan, V.1    Muller, E.2    Bass, F.M.3
  • 30
    • 0001784654 scopus 로고
    • On the Cost of Partial Observability in the Bivariate Probit Model
    • Meng, C. L. and P. Schmidt. 1985. On the Cost of Partial Observability in the Bivariate Probit Model. International Journal of Economic Review, 26: 71-85.
    • (1985) International Journal of Economic Review , vol.26 , pp. 71-85
    • Meng, C.L.1    Schmidt, P.2
  • 31
    • 0034417136 scopus 로고    scopus 로고
    • Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
    • Meuter, Matthew, Amy L. Ostrom, Robert I. Roundtree, and Mary Jo Bitner. 2000, Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters. Journal of Marketing, 64 (July): 50-64.
    • (2000) Journal of Marketing , vol.64 , Issue.JULY , pp. 50-64
    • Meuter, M.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 32
    • 0000625104 scopus 로고
    • Innovativeness: The Concept and Its Measurement
    • Midgley, David F. and Graham R. Dowling. 1978. Innovativeness: The Concept and Its Measurement. Journal of Consumer Research, 4 (March): 229-242.
    • (1978) Journal of Consumer Research , vol.4 , Issue.MARCH , pp. 229-242
    • Midgley, D.F.1    Dowling, G.R.2
  • 33
    • 21144477481 scopus 로고
    • Measuring Success in ATM Implementation Using Customer-Supplied Interaction Criteria
    • Mohamed, Zairi. 1992. Measuring Success in ATM Implementation Using Customer-Supplied Interaction Criteria. International Journal of Operations and Production Management, 12 (10): 34-55.
    • (1992) International Journal of Operations and Production Management , vol.12 , Issue.10 , pp. 34-55
    • Mohamed, Z.1
  • 34
    • 84952209977 scopus 로고
    • Estimation and Inference in Two-Step Econometric Models
    • Murphy, Kevin M. and Robert H. Topel. 1985. Estimation and Inference in Two-Step Econometric Models. Journal of Business and Economic Statistics, 3 (4): 370-379.
    • (1985) Journal of Business and Economic Statistics , vol.3 , Issue.4 , pp. 370-379
    • Murphy, K.M.1    Topel, R.H.2
  • 35
    • 0348199388 scopus 로고
    • Life Cycle and the Adoption of Consumer Financial Innovation: An Empirical Analysis of the Adoption Process
    • Murphy, Neil B. and Ronald C. Rogers. 1986. Life Cycle and the Adoption of Consumer Financial Innovation: An Empirical Analysis of the Adoption Process. Journal of Bank Marketing, 17(1): 3-8.
    • (1986) Journal of Bank Marketing , vol.17 , Issue.1 , pp. 3-8
    • Murphy, N.B.1    Rogers, R.C.2
  • 36
    • 0000528009 scopus 로고    scopus 로고
    • Wife's Labor Force Participation and Family Expenditures for Prepared Food, Food Prepared at Home, and Food Away from Home
    • Nayga, Rodolfo M., Jr. 1996. Wife's Labor Force Participation and Family Expenditures for Prepared Food, Food Prepared at Home, and Food Away from Home. Journal of Agricultural Resource Economics Review, 25 (2): 179-86.
    • (1996) Journal of Agricultural Resource Economics Review , vol.25 , Issue.2 , pp. 179-186
    • Nayga Jr., R.M.1
  • 37
    • 0348199392 scopus 로고    scopus 로고
    • Microsoft's Smart Card Play
    • January 20
    • O'Connell, Brian. 1999. Microsoft's Smart Card Play. Bank Tech. News, January 20.
    • (1999) Bank Tech. News
    • O'Connell, B.1
  • 38
    • 0002147605 scopus 로고
    • Perceived Innovation Attributes as Predictors of Innovativeness
    • Ostlund, Lyman E. 1974. Perceived Innovation Attributes as Predictors of Innovativeness. Journal of Consumer Research,1 (June): 23-29.
    • (1974) Journal of Consumer Research , vol.1 , Issue.JUNE , pp. 23-29
    • Ostlund, L.E.1
  • 39
    • 84990328528 scopus 로고    scopus 로고
    • Technology Readiness Index (TRI): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies
    • Parasuraman, A. 2000. Technology Readiness Index (TRI): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies. Journal of Service Research, 2 (4): 307-320.
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 307-320
    • Parasuraman, A.1
  • 40
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
    • Parasuraman, A., Valarie Zeithaml, and Leonard L. Berry. 1988. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64 (1): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 41
    • 0346938700 scopus 로고
    • Challenging Human Interaction in the Delivery of Banking Services: New Zealand as a Microcosm of European Banking in the Future
    • Prendergast, Gerard and Norman Marr. 1994. Challenging Human Interaction in the Delivery of Banking Services: New Zealand as a Microcosm of European Banking in the Future. Journal of Retail Banking Services, 18 (4): 33-40.
    • (1994) Journal of Retail Banking Services , vol.18 , Issue.4 , pp. 33-40
    • Prendergast, G.1    Marr, N.2
  • 42
    • 0347569637 scopus 로고    scopus 로고
    • A Profit-Driven Scheme
    • Raddon, Gary. 1996. A Profit-Driven Scheme. Credit Union Management,19 (6): 38-39.
    • (1996) Credit Union Management , vol.19 , Issue.6 , pp. 38-39
    • Raddon, G.1
  • 44
    • 0347569642 scopus 로고    scopus 로고
    • New on the Web: Market Data Vendors Roll Out Red Carpet on Web Offerings
    • Simms, Monica 1999. New on the Web: Market Data Vendors Roll Out Red Carpet on Web Offerings. Wall Street and Technology, Third Quarter, 10-12.
    • (1999) Wall Street and Technology, Third Quarter , pp. 10-12
    • Simms, M.1
  • 45
    • 0347569639 scopus 로고    scopus 로고
    • Driving into Internet EDI
    • Smith, Bers J. 1996. Driving into Internet EDI. Bank Systems and Technology, 33 (3): 38-40.
    • (1996) Bank Systems and Technology , vol.33 , Issue.3 , pp. 38-40
    • Smith, B.J.1
  • 47
    • 0348199383 scopus 로고
    • An Applied Investigation of Rogers and Shoemaker's Perceived Innovation Attribute Typology When Marketing to Elderly Consumers
    • Strutton, H. David, James R. Lumpkin, and Scott J. Vitell. 1994. An Applied Investigation of Rogers and Shoemaker's Perceived Innovation Attribute Typology When Marketing to Elderly Consumers. Journal of Applied Business Research, 10 (1): 118-131.
    • (1994) Journal of Applied Business Research , vol.10 , Issue.1 , pp. 118-131
    • Strutton, D.H.1    Lumpkin, J.R.2    Vitell, S.J.3
  • 48
    • 0002176003 scopus 로고
    • A Meta-Analysis of Applications of Diffusion Models
    • Sultan, Fareena, John U. Farley, and Donald R. Lehmann. 1990. A Meta-Analysis of Applications of Diffusion Models. Journal of Marketing Research, 27 (February): 70-77.
    • (1990) Journal of Marketing Research , vol.27 , Issue.FEBRUARY , pp. 70-77
    • Sultan, F.1    Farley, J.U.2    Lehmann, D.R.3
  • 49
    • 0009893199 scopus 로고    scopus 로고
    • Browsers or Buyers in Cyberspace? An Investigation of Factors Influencing Electronic Exchange
    • Swaminathan, Vanitha, Elzbieta Lepkowska-White, and Bharat Rao (1999). Browsers or Buyers in Cyberspace? An Investigation of Factors Influencing Electronic Exchange. Journal of Computer-Mediated Communication. http://www.ascusc.org/jcmc/vol5/issue2/swaminathan.htm.
    • (1999) Journal of Computer-Mediated Communication
    • Swaminathan, V.1    Lepkowska-White, E.2    Rao, B.3
  • 50
    • 0041314342 scopus 로고
    • Banking Technology: Improving Its Potential Through Better Management
    • Takac, Paul F. and C. F. Singh 1992. Banking Technology: Improving Its Potential Through Better Management. Management Decision, 30 (5): 17-20.
    • (1992) Management Decision , vol.30 , Issue.5 , pp. 17-20
    • Takac, P.F.1    Singh, C.F.2
  • 51
    • 0010847694 scopus 로고
    • The Influence of Selected Factors on the Frequency of ATM Usage
    • Taube, P.M. 1988. The Influence of Selected Factors on the Frequency of ATM Usage. Journal of Retail Banking 10 (1): 47-52.
    • (1988) Journal of Retail Banking , vol.10 , Issue.1 , pp. 47-52
    • Taube, P.M.1
  • 52
    • 0020088068 scopus 로고
    • Innovation Characteristics and Innovation Adoption-Implementation: A Meta Analysis of Findings
    • Tornatzky, L. K. and K. J. Klein. 1982. Innovation Characteristics and Innovation Adoption-Implementation: A Meta Analysis of Findings. IEEE Transactions on Engineering Management 29: 28-45.
    • (1982) IEEE Transactions on Engineering Management , vol.29 , pp. 28-45
    • Tornatzky, L.K.1    Klein, K.J.2
  • 54
    • 0040008172 scopus 로고    scopus 로고
    • A Model of the Antecedents of Perceived Ease of Use: Development and Test
    • Venkatesh, Viswanath and Fred D. Davis. 1996. A Model of the Antecedents of Perceived Ease of Use: Development and Test. Decision Sciences, 27 (3): 451-481.
    • (1996) Decision Sciences , vol.27 , Issue.3 , pp. 451-481
    • Venkatesh, V.1    Davis, F.D.2
  • 55
    • 77749331578 scopus 로고    scopus 로고
    • Technological Change, Financial Innovation, and Financial Regulation in the U.S.: The Challenges for Public Policy
    • Stern School of Business, New York University
    • White, Lawrence J. 1998. Technological Change, Financial Innovation, and Financial Regulation in the U.S.: The Challenges for Public Policy. Working paper. Stern School of Business, New York University.
    • (1998) Working Paper
    • White, L.J.1
  • 56
    • 0002775050 scopus 로고
    • Characteristics Affecting the Acceptance of Retailing Technologies: A Comparison of Elderly and Non-Elderly Consumers
    • Zeithaml, Valarie and Mary Gilly. 1987. Characteristics Affecting the Acceptance of Retailing Technologies: A Comparison of Elderly and Non-Elderly Consumers. Journal of Retailing, 63 (1): 49-68.
    • (1987) Journal of Retailing , vol.63 , Issue.1 , pp. 49-68
    • Zeithaml, V.1    Gilly, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.