Trusting the fair supervisor: The role of supervisory support in performance appraisals

Human Resource Management Journal

Volumn 22, Issue 2, 2012, Pages 129-147

  Byrne, Zinta S ^a   Pitts, Virginia E ^b   Wilson, Carolyn M ^c   Steiner, Zachary J ^a  

^a Veterinary Dentistry and Oral Surgery   (United States)

^b SHIPPENSBURG UNIVERSITY   (United States)

^c Development Dimensions International   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84859433221     PISSN: 09545395     EISSN: 17488583     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2012.00193.x     Document Type: Article

References (74)

1. Akaike, H. (1987). 'Factor analysis and AIC'. Psychometrika, 52: 3, 317-332.
2. Allen, J., Jimmieson, N.L., Bordia, P. and Irmer, B.E. (2007). 'Uncertainty during organizational change: managing perceptions through communication'. Journal of Change Management, 7: 2, 187-210.
3. Andrews, M.C. and Kacmar, K. (2001). 'Discriminating among organizational politics, justice, and support'. Journal of Organizational Behavior, 22: 4, 347-366.
4. Aryee, S.A., Budhwar, P. and Chen, Z. (2002). 'Trust as a mediator of the relationship between organizational justice and organizational outcomes: test of a social exchange model'. Journal of Organizational Behavior, 23: 3, 267-285.
5. Bauer, T.N., Maertz, C., Dolen, M.R. and Campion, M.A. (1998). 'Longitudinal assessment of applicant reactions to employment testing and test outcome feedback'. Journal of Applied Psychology, 83: 2, 892-903.
6. Bernardin, H.J. and Beatty, R.W. (1984). Performance Appraisal: Assessing Human Behavior at Work, Boston, MA: Kent.
7. Bies, R.J. and Moag, J.S. (1986). 'Interactional justice: communication criteria for fairness', in B. Sheppard (ed.), Research on Negotiation in Organizations, Greenwich, CT: JAI Press, Vol. 1, pp. 43-55.
8. Blau, P.M. (1964). Exchange and Power in Social Life, New York: John Wiley & Sons.
9. Bozdogan, H. (1987). 'Model selection and Akaike's information criteria (AIC): the general theory and its analytical extensions'. Psychometrika, 52: 3, 345-370.
10. Bradach, J.L. and Eccles, R.G. (1989). 'Price, authority, and trust: from ideal types to plural forms'. Annual Review of Sociology, 15: 97-118.
11. Brockner, J. and Siegel, P. (1996). 'Understanding the interaction between procedural and distributive justice: the role of trust', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 390-413.
12. Browne, M.W. and Cudeck, R. (1989). 'Single sample cross-validation indices for covariance structures'. Multivariate Behavioral Research, 24: 4, 445-455.
13. Byrne, B.M. (1998). Structural Equation Modeling with LISREL, PRE-LIS, and SIMPLIS: Basic Concepts, Applications, and Programming, New York: Lawrence Erlbaum.
14. Byrne, Z.S. and Hochwarter, W.A. (2008). 'Perceived organizational support and performance: relationships across levels of organizational cynicism'. Journal of Managerial Psychology, 23: 1, 54-72.
15. Camerman, J., Cropanzano, R. and Vandenberghe, C. (2007). 'The benefits of justice for temporary workers'. Group Organization Management, 32: 2, 176-206.
16. Cohen-Charash, Y. and Spector, P.E. (2001). 'The role of justice in organizations: a meta-analysis'. Organizational Behavior and Human Decision Processes, 86: 2, 278-321.
17. Colquitt, J.A. (2001). 'On the dimensionality of organizational justice: a construct validity of a measure'. Journal of Applied Psychology, 86: 3, 386-400.
18. Colquitt, J.A., Conlon, D.E., Wesson, M.J., Porter, C.O.L.H. and Ng, K.Y. (2001). 'Justice at the millennium: a meta-analytic review of 25 years of organizational justice research'. Journal of Applied Psychology, 86: 3, 425-445.
19. Conway, J.M. (2002). 'Method variance and method bias in industrial and organizational psychology', in S.G. Rogelberg (ed.), Handbook of Research Methods in Industrial and Organizational Psychology, Malden, MA: Blackwell, pp. 344-365.
20. Cropanzano, R., Byrne, Z.S., Bobocel, R. and Rupp, D.E. (2001). 'Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice'. Journal of Vocational Behavior, 58: 2, 164-209.
21. Cudeck, R. and Browne, M.W. (1983). 'Cross-validation of covariance structures'. Multivariate Behavioral Research, 18: 2, 507-534.
22. Cudeck, R. and Henly, S.J. (1991). 'Model selection in covariance structures analysis and the "problem" of sample size: a clarification'. Psychological Bulletin, 109: 3, 512-519.
23. DeConinck, J.B. (2010). 'The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust'. Journal of Business Research, 63: 12, 1349-1355.
24. De Cremer, D., Dijke, M. and Bos, A.E.R. (2007). 'When leaders are seen as transformational: the effects of organizational justice'. Journal of Applied Social Psychology, 37: 8, 1797-1816.
25. Deutsch, M. (1958). 'Trust and suspicion'. Conflict Resolution, 2: 4, 265-279.
26. Deutsch, M. (1975). 'Equity, equality, and need: what determines which value will be used as the basis for distributive justice?' Journal of Social Issues, 31: 3, 137-149.
27. Eisenberger, R., Huntington, R., Hutchinson, S. and Sowa, D. (1986). 'Perceived organizational support'. Journal of Applied Psychology, 71: 3, 500-507.
28. Eisenberger, R., Cummings, J., Armeli, S. and Lynch, P. (1997). 'Perceived organizational support, discretionary treatment, and job satisfaction'. Journal of Applied Psychology, 82: 5, 812-830.
29. Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. and Rhoades, L. (2002). 'Perceived supervisor support: contributions to perceived organizational support and employee retention'. Journal of Applied Psychology, 87: 3, 565-573.
30. Farndale, E., Hope-Hailey, V. and Kelliher, C. (2011). 'High commitment performance management: the roles of justice and trust'. Personnel Review, 40: 1, 5-23.
31. Folger, R. and Cropanzano, R. (1998). Organizational Justice and Human Resource Management, Thousand Oaks, CA: Sage.
32. Foster, T. (2006). 'Analysis of organizational justice as a framework for understanding the impact of performance appraisal systems on judicial outcomes in wrongful discharge cases' (Doctoral dissertation). Retrieved from Dissertation Abstracts International: Section B. Sciences and Engineering, Vol. 67.
33. Frazier, M.L., Johnson, P.D., Gavin, M., Gooty, J. and Snow, B.D. (2010). 'Organizational justice, trustworthiness, and trust: a multifoci examination'. Group and Organization Management, 35: 1, 39-76.
34. Gilliland, S.W. (1994). 'Effects of procedural and distributive justice on reactions to a selection system'. Journal of Applied Psychology, 79: 5, 691-701.
35. Gouldner, A.W. (1960). 'The norm of reciprocity: a preliminary statement'. American Sociological Review, 25: 2, 161-178.
36. Greenberg, J. (1993). 'The social side of fairness: interpersonal and informational classes of organizational justice', in R. Cropanzano (ed.), Justice in the Workplace: Approaching Fairness in Human Resource Management, Hillsdale, NJ: Lawrence Erlbaum, pp. 79-103.
37. Hu, L. and Bentler, P.M. (1999). 'Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives'. Structural Equation Modeling, 6: 1, 1-55.
38. Jacobs, R., Kafry, D. and Zedeck, S. (1980). 'Expectations of behaviorally anchored rating scales'. Personnel Psychology, 33: 3, 595-640.
39. Jones, D.A. and Skarlicki, D.P. (2003). 'The relationship between perceptions of fairness and voluntary turnover among retail employees'. Journal of Applied Social Psychology, 33: 6, 1226-1243.
40. Judge, T.A. and Ferris, G.R. (1993). 'Social context of performance evaluation decisions'. Academy of Management Journal, 36: 1, 80-105.
41. Konovsky, M.A. and Cropanzano, R. (1991). 'Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance'. Journal of Applied Psychology, 76: 5, 698-707.
42. Kottke, J.L. and Sharafinski, C.E. (1988). 'Measuring perceived supervisory and organizational support'. Educational and Psychological Measurement, 48: 4, 1075-1079.
43. Landy, F.J. and Farr, J.L. (1983). The Measurement of Work Performance: Methods, Theory, and Applications, New York: Academic Press.
44. Lewicki, R.J. and Bunker, B.B. (1996). 'Developing and maintaining trust in work relationships', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 114-139.
45. Lewicki, R.J., Wiethoff, C. and Tomlinson, E.C. (2005). 'What is the role of trust in organizational justice?' in J. Greenberg and J.A. Colquitt (eds), Handbook of Organizational Justice, Mahwah, NJ: Lawrence Erlbaum, pp. 247-270.
46. Loi, R., Hang-Yue, N. and Foley, S. (2006). 'Linking employees' justice perceptions to organizational commitment and intention to leave: the mediating role of perceived organizational support'. Journal of Occupational and Organizational Psychology, 79: 1, 101-120.
47. Lorber, L.A. (1985). Sex and Salary: A Legal and Personnel Analysis of Comparable Worth, Alexandria, VA: ASPA Foundation.
48. MacCallum, R.C., Wegener, D.T., Uchino, B.N. and Fabrigar, L.R. (1993). 'The problem of equivalent models in applications of covariance structure analysis'. Psychological Bulletin, 114: 1, 185-199.
49. MacCallum, R.C., Roznowski, M., Mar, C.M. and Reith, J.V. (1994). 'Alternative strategies for cross-validation of covariance structure models'. Multivariate Behavioral Research, 29: 1, 1-32.
50. Masterson, S.S., Lewis, K., Goldman, B.M. and Taylor, M.S. (2000). 'Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships'. Academy of Management Journal, 43: 4, 738-748.
51. Masterson, S.S., Byrne, Z.S. and Mao, H. (2005). 'Interpersonal and informational justice: identifying the differential antecedents of interactional justice behaviors', in S. Gilliland, D. Steiner, D. Skarlicki and K. Van den Bos (eds), What Motivates Fairness in Organizations: Research in Social Issues in Management, Greenwich, CT: Information Age Publishing, Vol. 4, pp. 79-103.
52. Mayer, R.C. and Davis, J.H. (1999). 'The effect of the performance appraisal system on trust for management: a field quasi-experiment'. The Journal of Applied Psychology, 84: 1, 123-136.
53. Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995). 'An integrative model of organizational trust'. Academy of Management Review, 20: 3, 709-734.
54. Moideenkutty, U., Blau, G., Kumar, R. and Nalakath, A. (2001). 'Perceived organizational support as a mediator of the relationship of perceived situational factors to affective organizational commitment'. Applied Psychology: An International Review, 50: 4, 615-634.
55. Moorman, R.H. (1991). 'Relationship between organizational justice and organizational citizenship behaviors: do fairness perceptions influence employee citizenship?' Journal of Applied Psychology, 76: 6, 845-855.
56. Moorman, R.H., Blakely, G.L. and Niehoff, B.P. (1998). 'Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?' Academy of Management Journal, 41: 3, 351-357.
57. Murphy, K.R. and Cleveland, J. (1991). Performance Appraisal: An Organizational Perspective, Needham Heights, MA: Allyn and Bacon.
58. Neves, P. and Caetano, A. (2006). 'Social exchange processes in organizational change: the roles of trust and control'. Journal of Change Management, 6: 4, 351-364.
59. Nyhan, R.C. and Marlowe, H.A. Jr (1997). 'Development and psychometric properties of the oganizational trust inventory'. Evaluation Review, 21: 5, 614-635.
60. Pillai, R., Schriesheim, C.A. and Williams, E.S. (1999). 'Fairness perceptions and trust as mediators for transformational and transactional leadership: a two-sample study'. Journal of Management, 25: 6, 897-933.
61. Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003). 'Common method biases in behavioral research: a critical review of the literature and recommended remedies'. Journal of Applied Psychology, 88: 5, 879-903.
62. Rhoades, L. and Eisenberger, R. (2002). 'Perceived organizational support: a review of the literature'. Journal of Applied Psychology, 87: 4, 698-714.
63. Schoorman, F.D., Mayer, R.C. and Davis, J.H. (2007). 'An integrative model of organizational trust: past, present, and future'. Academy of Management Review, 32: 2, 344-354.
64. Shore, L.M. and Shore, T.H. (1995). 'Perceived organizational support and organizational justice', in R. Cropanzano and K.M. Kacmar (eds), Organizational Politics, Justice, and Support: Managing Social Climate at Work, Westport, CT: Quorum Press, pp. 149-164.
65. SHRM (2000). 2000 Performance Management Survey Report. Press release, accessed 23 January 2011.
66. Spector, P.E. and Brannick, M.T. (1995). 'The nature and effects of method variance in organizational research', in C.L. Cooper and I.T. Robertson (eds), International Review of Industrial and Organizational Psychology, New York: John Wiley, Vol. 10, pp. 249-274.
67. Spector, P.E., Jex, S.M. and Chen, P.Y. (1995). 'Relations of incumbent affect-related personality traits with incumbent and objective measures of characteristics of jobs'. Journal of Organizational Behavior, 16: 1, 59-65.
68. Stinglhamber, F., De Cremer, D. and Mercken, L. (2006). 'Perceived support as a mediator of the relationship between justice and trust: a multi foci approach'. Group and Organization Management, 31: 4, 442-468.
69. Tan, H.H. and Tan, S.F. (2000). 'Toward the differentiation of trust in supervisor and trust in organization'. Genetic, Social, and General Psychology Monographs, 126: 2, 241-260.
70. Thibaut, J. and Walker, L. (1975). Procedural Justice: A Psychological Analysis, Hillsdale, NJ: Lawrence Erlbaum.
71. Thomas, S.L. and Bretz, R.D. (1994). 'Research and practice in performance appraisal: evaluating employee performance in America's largest companies'. SAM Advanced Management Journal, 59: 2, 28-34.
72. Tyler, T.R. and Degoey, P. (1995). 'Collective restraint in social dilemmas: procedural justice and social identification effects on support for authorities'. Journal of Personality and Social Psychology, 69: 3, 482-497.
73. Tyler, T.R. and Lind, E.A. (1992). 'A relational model of authority in groups', in M. Zanna (ed.), Advances in Experimental Social Psychology, San Diego, CA: Academic Press, Vol. 25, pp. 115-191.
74. Whitener, E.M., Brodt, S.E., Korsgaard, M.A. and Werner, J.M. (1998). 'Managers as initiators of trust: in exchange relationship framework for understanding managerial trustworthy behavior'. Academy of Management Review, 23: 3, 513-530.