Development and psychometric properties of the organizational trust inventory

Evaluation Review

Volumn 21, Issue 5, 1997, Pages 614-635

  Nyhan, Ronald C ^a   Marlowe Jr , Herbert A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0001345479     PISSN: 0193841X     EISSN: None     Source Type: Journal    
DOI: 10.1177/0193841X9702100505     Document Type: Article

References (103)

1. Anderson, J. C., and D. W. Gerbing. 1988. Structural equation modeling in practice: A review and recommended two-step process. Psychological Bulletin 103:411-23.
2. Argyris, C. 1964. Integrating the individual and the organization. New York: John Wiley.
3. _. 1970. Intervention theory and method: A behavioral science view. Reading, MA: Addison-Wesley.
4. Balk, W., D. Olshfski, P. Epstein, and M. Holzer. 1991. Perspectives on productivity. Public Productivity and Management Review 15:265-79.
5. Barnes, L. B. 1981. Managing the paradox of trust. Harvard Business Review 59:107-16.
6. Bartolome, F. 1989. Nobody trusts the boss completely - Now what? Harvard Business Review 2:135-42.
7. Bennis, W., and B. Nanus. 1985. Leaders: Strategies for taking charge. New York: Harper and Row.
8. Bentler, P. M. 1992. On the fit of models to covariances and methodology to the Bulletin. Psychological Bulletin 112:400-4.
9. _. 1994. EQS: Structural equations program manual. Los Angeles: BMDP Statistical Software.
10. Blake, R. B., and J. S. Mouton. 1984. Solving costly organizational conflicts. San Francisco: Jossey-Bass.
11. Boss, R. W. 1978. Trust and managerial problem solving revisited. Group and Organizational Studies 3:330-41.
12. Butler, J. K., and R. S. Cantrell. 1984. A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychological Reports 55:19-28.
13. Cacioppi, J. T., R. E. Petty, and C. Feng Kao. 1984. The efficient assessment of need for cognition. Journal of Personality Assessment 48:306-7.
14. Caplan, R., S. Cobb, J. French, R. Van Harrison, and S. Pinneau. 1975. Demands and worker health: Main effectS and organizational effectiveness. Washington, DC: U.S. Government Printing Office.
15. Carnevale, D. G., and B. Wechsler. 1992. Trust in the public sector. Administration and Society 23:471-94.
16. Condrey, S. E. 1995. Reforming human resource management systems: Exploring the importance of organizational trust. American Review of Public Administration 25:341-54.
17. Conte, H. R., and R. Plutchik. 1981. A circumplex model for interpersonal personality traits. Journal of Personality and Social Psychology 40:701-11.
18. Cook, J., and T. Wall. 1980. New work attitude measures of trust, organization commitment and personal need non-fulfillment. Journal of Occupational Psychology 53:39-52.
19. Cooke, R., and J. Lafferty. 1987. Organizational culture inventory, Level V. Chicago. Human Synergistics.
20. Covey, S. R. 1991. The taproot of trust. Executive Excellence 8:3-4.
21. Creed, W.E.D., and R. E. Miles. 1996. Trust in organizations. In Trust in organizations: Frontiers in theory and research, edited by R. Kramer and T. Tyler. Thousand Oaks, CA: Sage.
22. Cronbach, L. J. 1951. Coefficient alpha and the internal structure of tests. Psychometrika 16:297-334.
23. Culbert, S. A., and J. J. McDonough. 1986. The politics of trust and organizational empowerment. Public Administration Quarterly 10:171-88.
24. Cummings, L. L., and P. Bromiley. 1996. The organizational trust inventory OTI: Development and validation. In Trust in organizations: Frontiers in theory and research, edited by R. Kramer and T. Tyler. Thousand Oaks, CA: Sage.
25. Daley, D. M. 1991. Management practices and the uninvolved manager: The effect of supervisory attitudes on perceptions of organizational trust and change orientation. Public Personnel Management 20:101-13.
26. Danserau, F., G. Graen, and W. J. Haga. 1975. A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role-making process. Organizational Behavior and Human Performance 13:46-78.
27. Deming, W. E. 1986. Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.
28. Deutsch, M. 1949. An experimental study of the effect of cooperation and competition upon group process. Human Relations 2:199-231.
29. _. 1958. Trust and suspicion. Journal of Conflict Resolution 2:265-79.
30. Diffie-Couch, P. 1984. Building a feeling of trust in the company. Supervisory Management (April): 31-6.
31. Drehmer, D. E., and J. H. Grossman. 1984. Scaling managerial respect: A developmental perspective. Educational and Psychological Measurement 44:763-76.
32. Driscoll, J. W. 1978. Trust and participation in organizational decision making as predictors of satisfaction. Academy of Management Journal 21:44-56.
33. Eubanks, P. 1991. Employee empowerment key to organizational change. Hospitals 65:40.
34. Folger, R. 1987. Distributive and procedural justice in the workplace. Social Justice Research 1:143-59.
35. Fox, A. 1974. Beyond contract: Work, power, and trust relationships. London: Faber.
36. Friedlander, F. 1970. The primacy of trust as a facilitator of further group accomplishment. Journal of Applied Behavioral Science 6:387-401.
37. Fulk, J., A. P. Brief, and S. H. Barr. 1985. Trust-in-supervisor and perceived fairness and accuracy of performance evaluations. Journal of Business Research 13:301-13.
38. Gibb, J. R. 1965. Fear and facade: Defensive management. In Science and human affairs, edited by R. E. Farson. Palo Alto, CA: Science and Behavior Books.
39. Golembiewski, R. T. 1985. Humanizing public organizations. Mt. Airy, MD: Lomand.
40. Golembiewski, R. T., and M. L. McConkie. 1975. The centrality of interpersonal trust in group processes. In Theories of group processes, edited by C. L. Cooper. New York: John Wiley.
41. Graen, G. B., and T. A. Scandura. 1987. When managers decide not to decide autocratically: An investigation of leader-member exchange and decision influence. Journal of Applied Psychology 71:579-84.
42. Griffin, K. 1967. The contribution of studies of source credibility to a theory of interpersonal trust in the communication process. Psychological Bulletin 68:104-20.
43. Hart, K. M., H. R. Capps, J. Cangemi, and L. M. Caillouet. 1986. Exploring organizational trust and its multiple dimensions: A case study at General Motors. Organizational Development Journal 4:31-9.
44. Hackman, J. R., and G. R. Oldham. 1975. Development of the job diagnostic survey. Journal of Applied Psychology 60:159-70.
45. Higgins, R. D., and M. Johnson. 1991. Total quality enhances education of U.S. Army engineers. National Productivity Review 11:41-9.
46. Higginson, T. J., and R. P. Waxler. 1989. Developing a trust culture to survive in the 1990s. Industrial Management 31:27-8.
47. Hollmann, R. W. 1976. Supportive organizational climate and managerial assessment of MBO effectiveness. Academy of Management Journal 19:560-76.
48. Hollon, C. J., and G. R. Gemmill. 1977. Interpersonal trust and personal effectiveness in the work environment. Psychological Reports 40:454.
49. Honeycutt, A. 1989. Creating a productive work environment. Supervisory Management 34:12-6.
50. Horibe, F. 1991. Weaving habits of the heart into quality management. Canadian Manager 16:21-4.
51. Hurst, D. K. 1984. Of boxes, bubbles, and effective management. Harvard Business Review 62:78-88.
52. Idaszak, J. R., and F. Drasgow. 1987. A revision of the job diagnostic survey: Elimination of a measurement artifact. Journal of Applied Psychology 72:69-74.
53. Isaac, S., and W. Michael. 1971. Handbook in research and evaluation. San Diego, CA: EDITS.
54. Jago, A. G. 1982. Leadership: Perspectives in theory and research. Management Science 28(3):315-36.
55. Jeanquart-Barone, S. 1993. Trust differences between supervisors and subordinates: Examining the role of race and gender. Sex Roles 29:1-11.
56. Kanter, R. M. 1972. Commitment and community. Cambridge, MA: Harvard University Press.
57. Kavanagh, M. J. 1975. Expected supervisory behavior, interpersonal trust and environmental preferences. Organizational Behavior and Human Performance 13:17-30.
58. Kegan, D. I. 1971. Organizational development: Description, issues and some research results. Academy of Management Journal 14:453-64.
59. Keller, R. T. 1978. A longitudinal assessment of a managerial grid seminar training program. Group and Organizational Studies 3:343-55.
60. Kouzes, J. M., and B. Posner. 1987. The leadership challenge. San Francisco: Jossey-Bass.
61. Kramer, R., and T. Tyler. 1996. Trust in organizations: Frontiers in theory and research. Thousand Oaks, CA: Sage.
62. Larson, C. E., and F. M. LaFasto. 1989. Teamwork: What must go right/what can go wrong. Newbury Park, CA: Sage.
63. Larzelere, R. E., and T. Huston. 1980. Dyadic trust scale: Toward understanding interpersonal trust in close relationships. Journal of Mariage and Family 42:595-604.
64. Leary, M. R., J. A. Shepperd, M. S. McNeil, T. B. Jenkins, and B. B. Barnes. 1986. Objectivism in information utilization: Theory and measurement. Journal of Personality 50:32-43.
65. Lewis, J. D., and A. Weigert. 1985. Trust as a social reality. Social Forces 63:967-85.
66. Liden, R. C., and G. Graen. 1980. Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal 23:451-65.
67. Luhmann, N. 1979. Trust and power. New York: John Wiley.
68. Matthai, J. M. 1989. Employee perceptions of trust, satisfaction, and commitment as predictors of turnover intentions in a mental health setting. Doctoral dissertation, Peabody College of Vanderbilt University. Dissertation Abstracts International, DAI-B 51/02.
69. Meyer, J. P., and N. J. Allen. 1984. Testing the "side-bet theory" of organizational commitment: Some methodological considerations. Journal of applied psychology 69:372-8.
70. Mishra, J., and M. Morrissey. 1990. Trust in employee/employer relationships: A survey of West Michigan managers. Public Personnel Management 19:443-85.
71. Morgan, G. 1989. Riding the waves of change. San Francisco: Jossey-Bass.
72. Morgan, R. M., and S. Hunt. 1994. The commitment-trust theory of relational marketing. Journal of Marketing 58:20-38.
73. Morris, L. 1995. Creating and maintaining trust. Training and Development 49:52-3.
74. Nachmias, D. A. 1985. Determinants of trust with the federal bureaucracy. In Public personnel policy: The politics of public service, edited by D. H. Rosebloom. Port Washington, NY: Associated Faculty Press.
75. Navan, F. J. 1992. Empowering employees to excel. Supervisory Management 37:4-5.
76. Nyhan, R. C., and H. A. Marlowe. 1995. Performance measurement and Total Quality Management (TQM) in the public sector: Opportunities and challenges. Public Productivity and Management Review 18:333-48.
77. Ouchi, W. G. 1981. Theory z: How American business can meet the Japanese challenge. Reading, MA: Addison-Wesley.
78. Pascale, R. T., and A. G. Athos. 1981. The art of Japanese management. New York: Warner Books.
79. Patten, T. H. 1972. OD, MBO and RP's system: A new dimension in personnel administration. Personnel Administration (March-April): 14-23.
80. Peters, T. J., and R. H. Waterman. 1982. In search of excellence: Lessons from America's best run companies. New York: Harper and Row.
81. Pritchard, R. D. 1990. Measuring and improving organizational productivity: A practical guide. New York: Praeger.
82. Podsakoff, P. M., S. B. MacKenzie, R. Moorman, and R. Fetter. 1990. Transformational leader behaviors and their effects on follower's trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly 1:107-42.
83. Quinn, R. 1989. Beyond rational management. San Francisco: Jossey-Bass.
84. Rodgers, C. R. 1961. On becoming a person. Boston: Houghton Mifflin.
85. Romzek, B. S. 1985a. The effects of public service recognition, job security and staff reductions on organizational involvement. Public Administration Review 45:282-91.
86. _. 1985b. Perceptions of agency effectiveness as a basis for differences in organizational involvement: A research note. Review of Public Personnel Administration 6:76-85.
87. Rotter, J. 1967. A new scale for the management of interpersonal trust. Journal of Personality 35:651-65.
88. _. 1971. Generalized expectancies for interpersonal trust. American Psychologist 26:443-52.
89. Savage, D. 1982. Trust as a productivity management tool. Training and Development Journal (February): 54-7.
90. Savery, L., and H. Waters. 1989. Influence and trust in a multinational company. Journal of Managerial Psychology 4:23-6.
91. Schein, E. H. 1969. Process consultation: Its role in organizational development. Reading, MA: Addison-Wesley.
92. Scott, C. L. 1980. Interpersonal trust: A comparison of attitudinal and situational factors. Human Relations 33:805-12.
93. Scott, K. D. 1980. The causal relationship between trust and the assessed value of management by objectives. Journal of Management 6:157-75.
94. _. 1981. The development of four new organizational measures of trust. In Proceedings of the Southern Management Association, edited by D. F. Ray. Mississippi State: Printing Department, Mississippi State University.
95. _. 1983a. The relationship between age and interpersonal trust within an organizational context. Review of Business and Economic Research 18:71-82.
96. _. 1983b. Trust differences between men and women in superior-subordinate relationships. Group and Organizational Studies 8:319-36.
97. Simmell, G. 1964. The sociology of Georg Simmell, edited by K. Wolfe. New York: Free Press.
98. Sinetar, M. 1988. Building trust into corporate relationships. Organizational Dynamics (Winter): 73-9.
99. Spector, P. 1985. Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology 13:693-713.
100. Spector, P. E. 1982. Behavior in organizations as a function of employee's locus of control. Psychological Bulletin 91:482-97.
101. Tanaka, J. S., A. T. Panter, and W. C. Winborne. 1988. Dimensions of the need for cognition: Subscales and gender differences. Multivariate Behavioral Research 23:35-50.
102. Wanguri, D. M. 1985. The superior-subordinate relationship: A preliminary study of downward task-relevant confidential information disclosure in the public sector. Paper presented to Southern Speech Communication Association Annual Convention, Winston-Salem, NC. ERIC Document Reproduction Series No. ED 255 962.
103. Zand, D. F. 1972. Trust and managerial problem solving. Administrative Science Quarterly 17:229-39.