Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions

International Journal of Information Management

Volumn 32, Issue 2, 2012, Pages 127-138

  Kuo, Ying Feng ^a   Wu, Chi Ming ^a  

^a NATIONAL UNIVERSITY OF KAOHSIUNG   (Taiwan)

Author keywords

Emotions; Online shopping websites; Perceived justice; Post purchase intention; Post recovery satisfaction

Indexed keywords

BEHAVIORAL RESEARCH; ELECTRONIC COMMERCE; PURCHASING; RECOVERY; SALES; WEBSITES;

EMOTIONS; ONLINE SHOPPING; PERCEIVED JUSTICE; POST-PURCHASE INTENTIONS; POST-RECOVERY SATISFACTION;

CUSTOMER SATISFACTION;

EID: 84857783407     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2011.09.001     Document Type: Article

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