An experimental study of service recovery options

International Journal of Service Industry Management

Volumn 8, Issue 2, 1997, Pages 110-130

  Boshoff, Christo ^a  

^a NELSON MANDELA METROPOLITAN UNIVERSITY   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031509254     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239710166245     Document Type: Article

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