A review of the literature on culture in hotel management research: What is the future?

International Journal of Hospitality Management

Volumn 31, Issue 1, 2012, Pages 52-65

  Chen, Rose X Y ^a   Cheung, Catherine ^a   Law, Rob ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Culture research; Hotel management; Journal review

Indexed keywords

EID: 80051787210     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.06.010     Document Type: Article

References (135)

1. Armstrong R.W., Mok C., Go F.M., Chan A. The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management 1997, 16(2):181-190.
2. Ayoun B., Moreo P.J. Does national culture affect hotel managers' approach to business strategy?. International Journal of Contemporary Hospitality Management 2008, 20(1):7-18.
3. Ayoun B.M., Moreo P.J. The influence of the cultural dimension of uncertainty avoidance on business strategy development: a cross-national study of hotel managers. International Journal of Hospitality Management 2008, 27(1):65-75.
4. Beldona S., Kwansa F. The impact of cultural orientation on perceived fairness over demand-based pricing. International Journal of Hospitality Management 2008, 27(4):594-603.
5. Bell C.A. Crosscultural construction: designing hotels overseas. Cornell Hotel and Restaurant Administration Quarterly 1986, 27:25-28.
6. Bellou V., Andronikidis A.I. Examining organizational climate in Greek hotels from a service quality perspective. International Journal of Contemporary Hospitality Management 2009, 21(3):294-307.
7. Bender B., Partlow C., Roth M. An examination of strategic drivers impacting US multinational lodging corporations. International Journal of Hospitality and Tourism Administration 2008, 9(3):219-243.
8. Berger F., Ferguson D.H., Woods R.H. Profiles in innovation: companies and leaders. Cornell Hotel and Restaurant Administration Quarterly 1989, 30(2):98-105.
9. Brotherton B., Adler G. An integrative approach to enhancing customer value and corporate performance in the international hotel industry. International Journal of Hospitality Management 1999, 18(3):261-272.
10. Brownell J. Applied research in managerial communication: the critical link between knowledge and practice. Cornell Hotel and Restaurant Administration Quarterly 2003, 44(2):39-49.
11. Brownell J. A commentary on " Leading change with the 5-P model: complexing the Swan and Dolphin Hotels at Walt Disney World. Cornell Hotel and Restaurant Administration Quarterly 2008, 49(2):206-210.
12. Brownell J., Jameson D. Getting quality out on the street: a case of show and tell. The Cornell Hotel and Restaurant Administration Quarterly 1996, 37(1):28-33.
13. Cameron D. Chefs and occupational culture in a hotel chain: a grid-group analysis. Tourism and Hospitality Research 2001, 3(2):103-115.
14. Casson P. Chinese management practices in the New Zealand context: the social behaviour of individuals in business outside one's own cultural environment. Asia Pacific Journal of Tourism Research 2004, 9(2):121-131.
15. Chiang C., Jang S. The antecedents and consequences of psychological empowerment: the case of Taiwan's hotel companies. Journal of Hospitality & Tourism Research 2008, 32(1):40-61.
16. Choi S., Mattila A.S. The role of disclosure in variable hotel pricing: a cross-cultural comparison of customers' fairness perceptions. Cornell Hotel and Restaurant Administration Quarterly 2006, 47(1):27-35.
17. Christensen G. Managing workforce diversity: changing culture at South Seas Plantation. Cornell Hotel and Restaurant Administration Quarterly 1988, 29(2):30-34.
18. Christensen-Hughes J. Cultural diversity: the lesson of Toronto's hotels. Cornell Hotel and Restaurant Administration Quarterly 1992, 33(2):78-87.
19. Connell J. International hotel franchise relationships: UK franchisee perspectives. International Journal of Contemporary Hospitality Management 1997, 9(5/6):215-220.
20. Crawford-Welch S., McCleary K.W. An identification of the subject areas and research techniques used in five hospitality-related journals. International Journal of Hospitality Management 1992, 11(2):155-167.
21. Cullen J., McLaughlin A. What drives the persistence of presenteeism as a managerial value in hotels? Observations noted during an Irish work-life balance research project. International Journal of Hospitality Management 2006, 25(3):510-516.
22. D'Annunzio-Green N. An examination of the organizational and cross-cultural challenges facing international hotel managers in Russia. International Journal of Contemporary Hospitality Management 2002, 14(6):266-273.
23. Davidson M.C. Does organizational climate add to service quality in hotels?. International Journal of Contemporary Hospitality Management 2003, 15(4):206-213.
24. Davidson M.C., de Marco L. Corporate change: education as a catalyst. International Journal of Contemporary Hospitality Management 1999, 11(1):16-23.
25. Deery M.A., Shaw R.N. An exploratory analysis of turnover culture in the hotel industry in Australia. International Journal of Hospitality Management 1997, 16(4):375-392.
26. Deery M.A., Shaw R.N. An investigation of the relationship between employee turnover and organizational culture. Journal of Hospitality & Tourism Research 1999, 23(4):387-400.
27. Denison D.R. What is the difference between organizational culture and organizational climate? A native's point of view on a decade of paradigm wars. Academy of Management Review 1996, 21(3):619-654.
28. Devine F., Baum T., Hearns N., Devine A. Managing cultural diversity: opportunities and challenges for Northern Ireland hoteliers. International Journal of Contemporary Hospitality Management 2007, 19(2):120-132.
29. Dickson D.R., Ford R.C., Upchurch R. A case study in hotel organizational alignment. International Journal of Hospitality Management 2006, 25(3):463-477.
30. Doherty L., Manfredi S. Women's employment in Italian and UK hotels. International Journal of Hospitality Management 2001, 20(1):61-76.
31. Doran M.S., Haddad K.M., Chow C.W. The relationship between corporate culture and performance in Bahrain hotels: findings and management implications. International Journal of Hospitality and Tourism Administration 2003, 4(3):65-80.
32. Enz C.A., Siguaw J.A. Best practices in service quality. Cornell Hotel and Restaurant Administration Quarterly 2000, 41(5):20-29.
33. Erstad M. Commitment to excellence at the Forte Hotel Group. International Journal of Contemporary Hospitality Management 2001, 13(7):347-351.
34. Feng F., Pearson T.E. Hotel expatriate managers in China: selection criteria, important skills and knowledge, repatriation concerns, and causes of failure. International Journal of Hospitality Management 1999, 18(3):309-321.
35. Fisher G., Beatson A.T. The impact of culture on self-service on technology adoption in the hotel industry. International Journal of Hospitality and Tourism Administration 2002, 3(3):59-77.
36. Fisher R., McPhail R., Menghetti G. Linking employee attitudes and behaviors with business performance: a comparative analysis of hotels in Mexico and China. International Journal of Hospitality Management 2010, 29(3):397-404.
37. Gamio M.O., Sneed J. Cross-cultural training practices and needs in the hotel industry. Journal of Hospitality & Tourism Research 1992, 15(3):13-26.
38. Gilbert D., Tsao J. Exploring Chinese cultural influences and hospitality marketing relationships. International Journal of Contemporary Hospitality Management 2000, 12(1):45-54.
39. Groschl S., Doherty L. Conceptualising culture. Cross Cultural Management: An International Journal 2000, 7(4):12-17.
40. Groschl S., Doherty L. The complexity of culture: using the appraisal process to compare French and British managers in a UK-based international hotel organisation. International Journal of Hospitality Management 2006, 25(2):313-334.
41. Guerrier Y. Hotel managers' careers and their impact on hotels in Britain. International Journal of Hospitality Management 1987, 6(3):121-130.
42. Hemmington N., King C. Key dimensions of outsourcing hotel food and beverage services. International Journal of Contemporary Hospitality Management 2000, 12(4):256-261.
43. Heo J.K., Jogaratnam G., Buchanan P. Customer-focused adaptation in New York City hotels: exploring the perceptions of Japanese and Korean travelers. International Journal of Hospitality Management 2004, 23(1):39-53.
44. Heung V.C., Zhang H., Jiang C. International franchising: opportunities for China's state-owned hotels?. International Journal of Hospitality Management 2008, 27(3):368-380.
45. Heymann K. Quality management: a ten-point model. Cornell Hotel and Restaurant Administration Quarterly 1992, 33(5):51-60.
46. Hirst M. Creating a service driven culture globally. International Journal of Contemporary Hospitality Management 1992, 4(1):i-iii.
47. Hobson J.S. Feng shui: its impacts on the Asian hospitality industry. International Journal of Contemporary Hospitality Management 1994, 6(6):21-26.
48. Hofstede G. Cultures and Organizations 1994, Harper Collins Publishers, London.
49. Hofstede G. Culture's Consequences: Comparing Values, Behaviours, Institutions and Organizations across Nations 2001, Sage Publications, Thousand Oaks, CA. second ed.
50. Holtzman W.L., Murthy B., Gordon J.C. Cultural bridging: with the Japanese. Cornell Hotel and Restaurant Administration Quarterly 1991, 32(3):52-59.
51. Hope C.A. The impact of national culture on the transfer of " best practice operations management" in hotels in St. Lucia. Tourism Management 2004, 25(1):45-59.
52. Howe N., Strauss W. The next 20 years: how customer and workforce attitudes will evolve. Harvard Business Review 2007, 85(7/8):41-52.
53. Hsieh A.T., Chang J. The different response to hotels' endorsement advertising by Taiwanese and American tourists. Journal of Travel & Tourism Marketing 2005, 19(4):41-54.
54. Hsieh A.T., Tsai C.W. Does national culture really matter? Hotel service perceptions by Taiwan and American tourists. International Journal of Culture, Tourism and Hospitality Research 2009, 3(1):54-69.
55. Hu M.L., Horng J.S., Sun Y.H. Hospitality teams: knowledge sharing and service innovation performance. Tourism Management 2009, 30(1):41-50.
56. Hu W.T., Martin L., Yeh J.M. Cross-cultural impact and learning needs for expatriate hotel employees in Taiwan lodging industry. Journal of Human Resources in Hospitality and Tourism 2002, 1(3):31-45.
57. Hui M.K., Au K., Fock H. Empowerment effects across cultures. Journal of International Business Studies 2004, 35(1):46-61.
58. Jansen-Verbeke M. Cross-cultural differences in the practices of hotel managers: a study of Dutch and Belgian hotel managers. Tourism Management 1996, 17(7):544-548.
59. Jayawardena C., Haywood K.M. International hotel managers and key Caribbean challenges. International Journal of Contemporary Hospitality Management 2003, 15(3):195-198.
60. Jogaratnam G., Chon K., McCleary K., Mena M., Yoo J. An analysis of institutional contributors to three major academic tourism journals: 1992-2001. Tourism management 2005, 26(5):641-648.
61. Johns N., Henwood J., Seaman C. Culture and service predisposition among hospitality students in Switzerland and Scotland. International Journal of Contemporary Hospitality Management 2007, 19(2):146-158.
62. Jones P. Operational issues and trends in the hospitality industry. International Journal of Hospitality Management 1999, 18(4):427-442.
63. Jones P., Hamilton D. Yield management: putting people in the big picture. Cornell Hotel and Restaurant Administration Quarterly 1992, 33(1):89-95.
64. Jones D.L., McCleary K.W. A model for assessing cultural impacts on international buyer-seller relationships for key accounts of hotel companies. Journal of Hospitality & Tourism Research 2004, 28(4):425-443.
65. Jones D.L., McCleary K.W. Expectations of working relationships in international buyer-seller relationships: development of a relationship continuum scale. Asia Pacific Journal of Tourism Research 2007, 12(3):181-202.
66. Karatepe O.M., Avci T., Tekinkus M. Measuring marketing culture - a study of frontline employees in Turkish Hotels. Journal of Travel & Tourism Marketing 2005, 18(1):33-47.
67. Kemp S., Dwyer L. An examination of organisational culture - the Regent Hotel, Sydney. International Journal of Hospitality Management 2001, 20(1):77-93.
68. Kent W.E. Putting up the Ritz: using culture to open a hotel. Cornell Hotel and Restaurant Administration Quarterly 1990, 31(3):16-24.
69. Knutson B.J., Schmidgall R.S. Dimensions of the glass ceiling in the hospitality industry. Cornell Hotel and Restaurant Administration Quarterly 1999, 40(6):64-75.
70. Kumar U., Kumar V., de Grosbois D. Development of technological capability by Cuban hospitality organizations. International Journal of Hospitality Management 2008, 27(1):12-22.
71. Lam T., Han M.X. A study of outsourcing strategy: a case involving the hotel industry in Shanghai, China. International Journal of Hospitality Management 2005, 24(1):41-56.
72. Law R., Chon K. Evaluating research performance in tourism and hospitality: the perspective of university program heads. Tourism Management 2007, 28(5):1203-1211.
73. Lee K., Zhao J. Japanese travelers' service preferences in US Hotels. Journal of Travel & Tourism Marketing 2003, 14(2):67-85.
74. Lee-Ross D., Johns N. Yield management in hospitality SMEs. International Journal of Contemporary Hospitality Management 1997, 9(2):66-69.
75. Leidner D.E., Kayworth T. Review: A review of culture in information systems research: toward a theory of information technology culture conflict. MIS Quarterly 2006, 30(2):357-399.
76. Leung K., Bhagat R.S., Buchan N.R., Erez M., Gibson C.B. Culture and international business: recent advances and their implications for future research. Journal of International Business Studies 2005, 36(4):357-378.
77. Li L. Predictors of expatriate hotel manager satisfaction in Asian Pacific countries. International Journal of Hospitality Management 1996, 15(4):363-372.
78. Li L., Tse E. Antecedents and consequences of expatriate satisfaction in the Asian Pacific. Tourism Management 1998, 19(2):135-143.
79. Lockwood A., Jones P. Creating positive service encounters. Cornell Hotel and Restaurant Administration Quarterly 1989, 29(4):44-50.
80. Lucas R., Deery M. Significant developments and emerging issues in human resource management. International Journal of Hospitality Management 2004, 23(5):459-472.
81. Lynch P., Kozlowska M., Ritchie M. Polish social firm hotel project: an international voluntary-public-private sector partnership in action. International Journal of Hospitality Management 2004, 23(3):255-271.
82. Magnini V.P. An exploratory investigation of the real-time training modes used by hotel expatriates. International Journal of Hospitality Management 2009, 28(4):513-518.
83. Magnini V.P. The influence of national culture on the strategic use of salesperson pricing authority: a cross-country study within the hotel industry. International Journal of Hospitality Management 2009, 28(1):173-176.
84. Magnini V.P., Ford J.B. Service failure recovery in China. International Journal of Contemporary Hospitality Management 2004, 16(5):279-286.
85. Manzur L., Jogaratnam G. Impression management and the hospitality service encounter: cross-cultural differences. Journal of Travel & Tourism Marketing 2006, 20(3-4):21-32.
86. Mattila A.S. The impact of culture and gender on customer evaluations of service encounters. Journal of Hospitality & Tourism Research 2000, 24(2):263-273.
87. Mattila A.S., Choi S. A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing. International Journal of Hospitality Management 2006, 25(1):146-153.
88. Maxwell G., Steele G. Organisational commitment: a study of managers in hotels. International Journal of Contemporary Hospitality Management 2003, 15(7):362-369.
89. McKercher B., Law R., Lam T. Rating tourism and hospitality journals. Tourism Management 2006, 27(6):1235-1252.
90. Moncarz E., Zhao J., Kay C. An exploratory study of US lodging properties' organizational practices on employee turnover and retention. International Journal of Contemporary Hospitality Management 2009, 21(4):437-458.
91. Mwaura G., Sutton J., Roberts D. Corporate and national culture - an irreconcilable dilemma for the hospitality manager?. International Journal of Contemporary Hospitality Management 1998, 10(6):212-220.
92. Nankervis A.R., Debrah Y. Human resource management in hotels: a comparative study. Tourism Management 1995, 16(7):507-513.
93. O'Neill J.W. An interorganizational macroculture: the case of all-suite hotels. Journal of Hospitality & Tourism Research 1997, 21(2):98-110.
94. O'Neill J.W., Beauvais L.L., Scholl R.W. Strategic issues and determinant factors of an interorganizational macroculture in the lodging industry. Journal of Hospitality & Tourism Research 2004, 28(4):483-506.
95. Osman H., Hemmington N., Bowie D. A transactional approach to customer loyalty in the hotel industry. International Journal of Contemporary Hospitality Management 2009, 21(3):239-250.
96. Ozdemir B., Cizel R.B. International hotel manager as an emerging concept: a review of expatriate management literature and a model proposal. Journal of Hospitality and Tourism Management 2007, 14(2):170-187.
97. Page S.J. Academic ranking exercises: do they achieve anything meaningful?-a personal view. Tourism Management 2005, 26(5):663-666.
98. Pallet W.J., Taylor W.W., Jayawardena C. People and quality: the case of Delta Hotels. International Journal of Contemporary Hospitality Management 2003, 15(6):349-351.
99. Pang C.K., Roberts D., Sutton J. Doing business in China - the art of war?. International Journal of Contemporary Hospitality Management 1998, 10(7):272-282.
100. Partlow C.G. Human-resources practices of TQM hotels. Cornell Hotel and Restaurant Administration Quarterly 1996, 37(5):67-77.
101. Peng M.W., Pleggenkuhle-Miles E.G. Current debates in global strategy. International Journal of Management Reviews 2009, 11(1):51-68.
102. Penn J.M., Mooney S. Cross-cultural negotiations in the hospitality industry: the Japanese market. International Journal of Hospitality Management 1986, 5(4):205-208.
103. Pizam A. Managing Cross-cultural Hospitality Enterprises. The International Hospitality Industry: Organizational and Operational Issues 1993, John Wiley, New York.
104. Pizam A., Pine R., Mok C., Shin J.Y. Nationality vs industry cultures: which has a greater effect on managerial behaviour?. International Journal of Hospitality Management 1997, 16(2):127-145.
105. Plog S.C., Sturman M.C. The problems and challenges of working in international settings. Cornell Hotel and Restaurant Administration Quarterly 2005, 46(2):116-124.
106. Pritchard A., Morgan N. Hotel Babylon? Exploring hotels as liminal sites of transition and transgression. Tourism Management 2006, 27(5):762-772.
107. Reisinger Y., Crotts J.C. Applying Hofstede's national culture measures in tourism research: illuminating issues of divergence and convergence. Journal of Travel Research 2010, 49(2):153-164.
108. Roper A., Brookes M., Hampton A. The multi-cultural management of international hotel groups. International Journal of Hospitality Management 1997, 16(2):147-159.
109. Sage C. Cornering the Japanese market. Tourism Management 1985, 6(4):301-303.
110. Saunders H.A., Renaghan L.M. Southeast Asia: a new model for hotel development. Cornell Hotel and Restaurant Administration Quarterly 1992, 33(5):16-23.
111. Saunders M.N., Altinay L., Riordan K. The management of post-merger cultural integration: implications from the hotel industry. The Service Industries Journal 2009, 29(10):1359-1375.
112. Schein E.H. Organizational Culture and Leadership 1985, Jossey-Bass, San Francisco.
113. Shames G. Training for the multicultural workplace. Cornell Hotel and Restaurant Administration Quarterly 1986, 26(4):25-31.
114. Sinclair M., Sinclair C. Improving hotel efficiency through integration of service and project management cultures. International Journal of Hospitality and Tourism Administration 2009, 10(4):344-360.
115. Singh N., Hu C., Roehl W.S. Text mining a decade of progress in hospitality human resource management research: identifying emerging thematic development. International Journal of Hospitality Management 2007, 26(1):131-147.
116. Silverman D. Interpreting Qualitative Data 1997, Sage, London.
117. Sledge S., Miles A.K., Coppage S. What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil. The International Journal of Human Resource Management 2008, 19(9):1667-1682.
118. Sparks B., Callan V.J. Communication and the service encounter: the value of convergence. International Journal of Hospitality Management 1992, 11(3):213-224.
119. Swerdlow S., Cummings W.T. Toward a better cross-cultural understanding of US and Russian lodging employees: a discriminant analysis approach. Journal of Hospitality & Tourism Research 2000, 24(3):336-349.
120. Teare R. Designing a contemporary hotel service culture. International Journal of Service Industry Management 1993, 4(2):63-73.
121. Tepeci M., Bartlett A.L.B. The hospitality industry culture profile: a measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions. International Journal of Hospitality Management 2002, 21(2):151-170.
122. Testa M.R. A deeper look at national culture and leadership in the hospitality industry. International Journal of Hospitality Management 2007, 26(2):468-484.
123. Testa M.R. National culture, leadership and citizenship: implications for cross-cultural management. International Journal of Hospitality Management 2009, 28(1):78-85.
124. The Chinese Culture Connection Chinese values and the search for culture-free dimensions of culture. Journal of Cross-Cultural Psychology 1987, 18(2):143-164.
125. Tisdell C., Wen J. Foreign tourism as an element in PR China's economic development strategy. Tourism Management 1991, 12(1):55-67.
126. Waser H., Johns N. An evaluation of action research as a vehicle for individual and organisational development in the hotel industry. International Journal of Hospitality Management 2003, 22(4):373-393.
127. Watson S., D'Annunzio-Green N. Implementing cultural change through human resources: the elusive organization alchemy?. International Journal of Contemporary Hospitality Management 1996, 8(2):25-30.
128. Welsh D.H., Swerdlow S. Hospitality Russian style: nine communication challenges. Cornell Hotel and Restaurant Administration Quarterly 1992, 33(6):64-72.
129. Yang J.T. Antecedents and consequences of knowledge sharing in international tourist hotels. International Journal of Hospitality Management 2010, 29(1):42-52.
130. Yang J.T. Knowledge sharing: investigating appropriate leadership roles and collaborative culture. Tourism Management 2007, 28(2):530-543.
131. Yang J.T., Wan C.S. Advancing organizational effectiveness and knowledge management implementation. Tourism Management 2004, 25(5):593-601.
132. Yaprak A. Culture study in international marketing: a critical review and suggestions for future research. International Marketing Review 2008, 25(2):215-229.
133. Yoo J.J., Weber K. Progress in convention tourism research. Journal of Hospitality & Tourism Research 2005, 29(2):194-222.
134. Yu L., Huat G.S. Perceptions of management difficulty factors by expatriate hotel professionals in China. International Journal of Hospitality Management 1995, 14(3-4):375-388.
135. Zhao W., Ritchie J.R. An investigation of academic leadership in tourism research: 1985-2004. Tourism Management 2007, 28(2):476-490.