메뉴 건너뛰기




Volumn 23, Issue 1, 2004, Pages 39-53

Customer-focused adaptation in New York City hotels: Exploring the perceptions of Japanese and Korean travelers

Author keywords

Hotel; Japanese; Korean; Perceptions; Traveler

Indexed keywords


EID: 1142291031     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2003.07.003     Document Type: Article
Times cited : (32)

References (20)
  • 3
    • 0033096154 scopus 로고    scopus 로고
    • The effect of cultural orientation on the service timing preferences of customers in casual dining operations: An exploratory study
    • Becker C. Murrmann S.K. The effect of cultural orientation on the service timing preferences of customers in casual dining operations: an exploratory study International Journal of Hospitality Management 18 1 1999 59-65
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 59-65
    • Becker, C.1    Murrmann, S.K.2
  • 4
    • 0008991475 scopus 로고
    • The way of Korean traveling: Koreans are so strange
    • Business Korea
    • Business Korea, 1991. The way of Korean traveling: Koreans are so strange. Business Korea, 9(2), 29.
    • (1991) Business Korea , vol.9 , Issue.2 , pp. 29
  • 5
    • 0002166251 scopus 로고
    • The ugly Koreans are coming
    • Cho Sun-Young The ugly Koreans are coming Business Korea 9 2 1991 25-31
    • (1991) Business Korea , vol.9 , Issue.2 , pp. 25-31
    • Cho, S.-Y.1
  • 9
    • 0031161402 scopus 로고    scopus 로고
    • Decision timing: A comparison of Korean and Japanese travelers
    • Iverson T.J. Decision timing: a comparison of Korean and Japanese travelers International Journal of Hospitality Management 16 2 1997 209-219
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.2 , pp. 209-219
    • Iverson, T.J.1
  • 11
    • 1142287101 scopus 로고
    • Hotels train to help Japanese guests
    • Laabs J.J. Hotels train to help Japanese guests Personnel Journal 73 1994 28-35
    • (1994) Personnel Journal , vol.73 , pp. 28-35
    • Laabs, J.J.1
  • 12
    • 0001580990 scopus 로고    scopus 로고
    • The role of culture in the service evaluation process
    • Mattila A. The role of culture in the service evaluation process Journal of Service Research 1 3 1999 250-261
    • (1999) Journal of Service Research , vol.1 , Issue.3 , pp. 250-261
    • Mattila, A.1
  • 13
    • 1142299223 scopus 로고    scopus 로고
    • The impact of culture and gender on customer evaluations of service encounters
    • Mattila A. The impact of culture and gender on customer evaluations of service encounters Journal of Hospitality and Tourism Research 24 2 2000 263-273
    • (2000) Journal of Hospitality and Tourism Research , vol.24 , Issue.2 , pp. 263-273
    • Mattila, A.1
  • 15
    • 1142274947 scopus 로고
    • An expanding empire keeps Hilton International's CEO on the Go
    • Peak M.H. An expanding empire keeps Hilton International's CEO on the Go Management Review 81 11 1992 30-32
    • (1992) Management Review , vol.81 , Issue.11 , pp. 30-32
    • Peak, M.H.1
  • 16
    • 0001176168 scopus 로고
    • Leveraging cultural factors in international service delivery
    • Riddle D. Leveraging cultural factors in international service delivery Advances in Services Marketing and Management 1 1992 297-322
    • (1992) Advances in Services Marketing and Management , vol.1 , pp. 297-322
    • Riddle, D.1
  • 17
    • 84968123536 scopus 로고
    • Managing corporate and brand identities in the Asia-Pacific region
    • Schmitt B. Pan Y. Managing corporate and brand identities in the Asia-Pacific region California Management Review 36 1994 32-48
    • (1994) California Management Review , vol.36 , pp. 32-48
    • Schmitt, B.1    Pan, Y.2
  • 18
    • 0002264768 scopus 로고
    • World-class Service
    • Intercultural Press, Maine
    • Shames G.W. Glover W.G. World-class Service 1989 Intercultural Press Maine
    • (1989)
    • Shames, G.W.1    Glover, W.G.2
  • 20
    • 1142311359 scopus 로고    scopus 로고
    • Tourism Industries, International Trade Administration
    • US Department of Commerce, [Announcement] Washington, DC: Author. Retrieved September 14, 2000 from the World Wide Web
    • US Department of Commerce, 2000. Tourism Industries, International Trade Administration [Announcement]. Washington, DC: Author. Retrieved September 14, 2000 from the World Wide Web: http://tinet.ita.doc.gov/.
    • (2000)


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.