People and quality: The case of Delta Hotels

International Journal of Contemporary Hospitality Management

Volumn 15, Issue 6, 2003, Pages 349-351

  Pallet, William J ^a   Taylor, Wayne W ^a   Jayawardena, Chandana ^b  

^a Delta Hotels   (Canada)

^b Canadian School of Management   (Canada)

Author keywords

Canada; Hotels; Human resource strategies; Quality management; Staffing; Sustainable design

Indexed keywords

EID: 84986009676     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110310488230     Document Type: Article

References (5)

1. Cooper, S. (2001), “Just rewards – boosting staff morale and your business”, Hotel, April, p. 14.
2. Deery, M. and Jago, L.K. (2001), “Hotel management style: a study of employee perceptions and preferences”, International Journal of Hospitality Management, Vol. 20, pp. 325-38.
3. Delta Hotels (2003), “Canada Awards for Excellence”, (internal document), pp. 1-4.
4. Jayawardena, C. and Campbell, M. (2002), “Training to gain ISO 9002 certification: a hotel case study from the Caribbean”, in Jayawardena, C. (Ed.), Tourism and Hospitality Education and Training in the Caribbean, The University of the West Indies Press, Jamaica, pp. 111-38.
5. Saxena, A. (2001), “Route map to quality hotel management”, Express Hotelier & Caterer, 26 March, p. 9.