Beyond satisfaction: The relative importance of locational convenience, interpersonal relationships, and commitment across service types

Managing Service Quality

Volumn 21, Issue 3, 2011, Pages 240-263

  Wu, Li Wei ^a  

^a TUNGHAI UNIVERSITY   (Taiwan)

Author keywords

Customer loyalty; Customer satisfaction; Interpersonal relations; Service industries

Indexed keywords

EID: 79955929067     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111127956     Document Type: Article

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