Service quality attribute weights: How do novice and longer-term customers construct service quality perceptions?

Journal of Service Research

Volumn 10, Issue 1, 2007, Pages 22-42

  Dagger, Tracey S ^a   Sweeney, Jillian C ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

Behavioral intentions; Consumption stage; Service quality; Service relationship; Service satisfaction

Indexed keywords

EID: 34547397895     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670507303010     Document Type: Article

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