Internet use, customer relationships and loyalty in the Vietnamese travel industry

Asia Pacific Journal of Marketing and Logistics

Volumn 20, Issue 2, 2008, Pages 190-210

  Thi Phuong Thao, Hoang ^a   Swierczek, Fredric William ^b  

^a UNIVERSITY OF ECONOMICS HO CHI MINH CITY   (Viet Nam)

^b ASIAN INSTITUTE OF TECHNOLOGY   (Thailand)

Author keywords

Customer relations; Internet; Service levels; Tourism; Vietnam

Indexed keywords

EID: 77956289378     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/13555850810864551     Document Type: Article

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