메뉴 건너뛰기




Volumn 19, Issue 2, 2005, Pages 63-69

Effects of the internet on the marketing communication of service companies

Author keywords

Internet; Marketing communications; Relationship marketing; Services; Sweden

Indexed keywords


EID: 19644382377     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510591376     Document Type: Article
Times cited : (64)

References (30)
  • 1
    • 84986173594 scopus 로고    scopus 로고
    • E-marketing in perspective: a three-country comparison of business use of the internet
    • Adam, S., Mulye, R., Deans, K.R. and Palihawadana, D. (2002), “E-marketing in perspective: a three-country comparison of business use of the internet”, Marketing Intelligence & Planning, Vol. 20 No. 4, pp. 243-251.
    • (2002) Marketing Intelligence & Planning , vol.20 , Issue.4 , pp. 243-251
    • Adam, S.1    Mulye, R.2    Deans, K.R.3    Palihawadana, D.4
  • 3
    • 84986120008 scopus 로고    scopus 로고
    • Internet, interaction and implications for marketing
    • Arnott, D.C. and Bridgewater, S. (2002), “Internet, interaction and implications for marketing”, Marketing Intelligence & Planning, Vol. 20 No. 2, pp. 86-95.
    • (2002) Marketing Intelligence & Planning , vol.20 , Issue.2 , pp. 86-95
    • Arnott, D.C.1    Bridgewater, S.2
  • 4
    • 84986131440 scopus 로고    scopus 로고
    • Virtual communities and financial services – online business potentials and strategic choice
    • Barnatt, C. (1998), “Virtual communities and financial services – online business potentials and strategic choice”, International Journal of Bank Marketing, Vol. 16 No. 4, pp. 161-169.
    • (1998) International Journal of Bank Marketing , vol.16 , Issue.4 , pp. 161-169
    • Barnatt, C.1
  • 8
    • 77957881258 scopus 로고    scopus 로고
    • Integrative’ qualitative methods in services context
    • Gilmore, A. and Carson, D. (1996), “‘Integrative’ qualitative methods in services context”, Marketing Intelligence & Planning, Vol. 14 No. 6, pp. 21-26.
    • (1996) Marketing Intelligence & Planning , vol.14 , Issue.6 , pp. 21-26
    • Gilmore, A.1    Carson, D.2
  • 15
    • 0038127756 scopus 로고    scopus 로고
    • Elegy on the death of marketing, never send to know why we have come to bury marketing but ask what you can do for your country churchyard
    • Holbrook, M.B. and Hulbert, J.M. (2002), “Elegy on the death of marketing, never send to know why we have come to bury marketing but ask what you can do for your country churchyard”, European Journal of Marketing, Vol. 36 Nos. 5/6, pp. 706-732.
    • (2002) European Journal of Marketing , vol.36 , Issue.5-6 , pp. 706-732
    • Holbrook, M.B.1    Hulbert, J.M.2
  • 17
    • 84986144718 scopus 로고    scopus 로고
    • Researching the social web: marketing information from virtual communities
    • Maclaran, P. and Catterall, M. (2002), “Researching the social web: marketing information from virtual communities”, Marketing Intelligence & Planning, Vol. 20 No. 6, pp. 319-326.
    • (2002) Marketing Intelligence & Planning , vol.20 , Issue.6 , pp. 319-326
    • Maclaran, P.1    Catterall, M.2
  • 19
    • 84986180774 scopus 로고    scopus 로고
    • The new interactive media: one-to-one, but who to whom?
    • Peters, L. (1998), “The new interactive media: one-to-one, but who to whom?”, Marketing Intelligence & Planning, Vol. 16 No. 1, pp. 22-30.
    • (1998) Marketing Intelligence & Planning , vol.16 , Issue.1 , pp. 22-30
    • Peters, L.1
  • 20
  • 21
    • 84992997140 scopus 로고    scopus 로고
    • Integrating the web and e-mail into a push-pull strategy
    • Sands, M. (2003), “Integrating the web and e-mail into a push-pull strategy”, Qualitative Market Research: An International Journal, Vol. 6 No. 1, pp. 27-37.
    • (2003) Qualitative Market Research: An International Journal , vol.6 , Issue.1 , pp. 27-37
    • Sands, M.1
  • 23
    • 0036059734 scopus 로고    scopus 로고
    • Senior executives' perceptions of business-to-consumer (B2C) online marketing strategies: the case of Singapore
    • Teo, T.S.H. and Tan, J.S. (2002), “Senior executives' perceptions of business-to-consumer (B2C) online marketing strategies: the case of Singapore”, Internet Research: Electronic Networking Applications and Policy, Vol. 12 No. 3, pp. 258-275.
    • (2002) Internet Research: Electronic Networking Applications and Policy , vol.12 , Issue.3 , pp. 258-275
    • Teo, T.S.H.1    Tan, J.S.2
  • 24
    • 0036447507 scopus 로고    scopus 로고
    • Moderated group chat: an empirical assessment of a new e-service encounter
    • van Dolen, W.M. and de Ruyter, K. (2002), “Moderated group chat: an empirical assessment of a new e-service encounter”, International Journal of Service Industry Management, Vol. 13 No. 5, pp. 496-511.
    • (2002) International Journal of Service Industry Management , vol.13 , Issue.5 , pp. 496-511
    • van Dolen, W.M.1    de Ruyter, K.2
  • 27
    • 84986018662 scopus 로고    scopus 로고
    • How e-commerce is transforming and internationalizing service industries
    • Wymbs, C. (2000), “How e-commerce is transforming and internationalizing service industries”, Journal of Services Marketing, Vol. 14 No. 6, pp. 463-478.
    • (2000) Journal of Services Marketing , vol.14 , Issue.6 , pp. 463-478
    • Wymbs, C.1
  • 29
    • 84986127926 scopus 로고    scopus 로고
    • Service excellence in electronic channels
    • Zeithaml, V.A. (2002), “Service excellence in electronic channels”, Managing Service Quality, Vol. 12 No. 3, pp. 135-138.
    • (2002) Managing Service Quality , vol.12 , Issue.3 , pp. 135-138
    • Zeithaml, V.A.1
  • 30
    • 84986116672 scopus 로고    scopus 로고
    • Promoting services via the internet: new opportunities and challenges
    • Zinkhan, G.M. (2002), “Promoting services via the internet: new opportunities and challenges”, Journal of Services Marketing, Vol. 16 No. 5, pp. 412-423.
    • (2002) Journal of Services Marketing , vol.16 , Issue.5 , pp. 412-423
    • Zinkhan, G.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.