A contingency model of behavioural intentions in a services context

European Journal of Marketing

Volumn 38, Issue 9-10, 2004, Pages 1304-1315

  Patterson, Paul G ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Consumer behaviour; Contingency planning; Customer loyalty; Customer retention; Customer satisfaction; Customer service management

Indexed keywords

EID: 85040050056     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560410548997     Document Type: Article

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