-
2
-
-
3242688884
-
Consumers fight back, anonymously
-
Abreu, E. (2000), "Consumers fight back, anonymously", The Industry Standard, July, pp. 17-21.
-
(2000)
The Industry Standard
-
-
Abreu, E.1
-
3
-
-
0031489305
-
Interactive home shopping: Consumer, retailer and manufacturer incentives to participate in electronic marketplaces
-
Alba, J., Lynch, J, Weitz, B., Janiszewski, C., Lutz, R., Sawyer, S. and Wood, S. (1997), "Interactive home shopping: consumer, retailer and manufacturer incentives to participate in electronic marketplaces", Journal of Marketing, Vol. 61, Summer, pp. 38-65.
-
(1997)
Journal of Marketing
, vol.61
-
-
Alba, J.1
Lynch, J.2
Weitz, B.3
Janiszewski, C.4
Lutz, R.5
Sawyer, S.6
Wood, S.7
-
4
-
-
3242737569
-
Sites add product comparisons, but run into sticky issues
-
Andrews, W. (1998), "Sites add product comparisons, but run into sticky issues", Internet World, April 13.
-
(1998)
Internet World
-
-
Andrews, W.1
-
5
-
-
0004258368
-
The art of E-Biz the good and not good enough of Web site design
-
Bacheldor, B. (2000), "The art of E-Biz the good and not good enough of Web site design", Information Week, February 14, pp. 42-6.
-
(2000)
Information Week
-
-
Bacheldor, B.1
-
6
-
-
0039582092
-
Brand familiarity and advertising: Effects on the evoked set and brand preferences
-
Lutz, R.J Association for Consumer Research, Provo, UT
-
Baker, W.J., Hutchinson, W., Moore, D. and Nedungadi, P. (1986), "Brand familiarity and advertising: effects on the evoked set and brand preferences", in Lutz, R.J. (Ed.) Advances in Consumer Research, Vol. 13, Association for Consumer Research, Provo, UT, pp. 637-42.
-
(1986)
Advances in Consumer Research
, vol.13
-
-
Baker, W.J.1
Hutchinson, W.2
Moore, D.3
Nedungadi, P.4
-
8
-
-
0000246644
-
Information format and choice task effects in decision making
-
Bettman, J.R., and Zins, M.A. (1979), "Information format and choice task effects in decision making", Journal of Consumer Research, Vol. 6, September, pp. 141-53.
-
(1979)
Journal of Consumer Research
, vol.6
-
-
Bettman, J.R.1
Zins, M.A.2
-
9
-
-
1042291627
-
Guarding online privacy
-
Branscum, D. and Tanaka, T. (2000), "Guarding online privacy", Newsweek, June 5, pp. 77-8.
-
(2000)
Newsweek
-
-
Branscum, D.1
Tanaka, T.2
-
10
-
-
3242726871
-
Screen savers
-
Buss, D. (2000), "Screen savers", Brandmarketing, Vol. 7, April, pp. 12-14.
-
(2000)
Brandmarketing
, vol.7
-
-
Buss, D.1
-
11
-
-
0034399178
-
Consumer online privacy: Legal and ethical issues
-
Caudill, E.M. and Murphy, P.E. (2000), "Consumer online privacy: legal and ethical issues", Journal of Public Policy and Marketing, Vol. 19, Spring, pp. 7-32.
-
(2000)
Journal of Public Policy and Marketing
, vol.19
-
-
Caudill, E.M.1
Murphy, P.E.2
-
12
-
-
3242660009
-
Make sure you convert Web browsers into buyers
-
Choate, T. (2000), "Make sure you convert Web browsers into buyers", iMarketing News, Vol. 2, January 10.
-
(2000)
IMarketing News
, vol.2
-
-
Choate, T.1
-
16
-
-
0034396278
-
Protecting privacy online: Is self-regulation working?
-
Culnan, M.J. (2000, "Protecting privacy online: is self-regulation working?", Journal of Public Policy and Marketing, Vol. 19, Spring, pp. 20-33.
-
(2000)
Journal of Public Policy and Marketing
, vol.19
-
-
Culnan, M.J.1
-
17
-
-
0009159720
-
Consumer privacy
-
Culnan, M.J Bies, R.J Levy, M.B Georgetown University Press Washington DC
-
Culnan, M.J. and Milberg, S.J. (1999), "Consumer privacy", in Culnan, M.J., Bies, R.J. and Levy, M.B. (Eds), Information Privacy, Looking Forward, Looking Back, Georgetown University Press, Washington DC, available at www.msb.edu/faculty/culnan/home.html
-
(1999)
Information Privacy, Looking Forward, Looking Back
-
-
Culnan, M.J.1
Milberg, S.J.2
-
18
-
-
0141704875
-
How to build trust online
-
Dayal, S., Landesberg, H. and Zeisser, M. (1999), "How to build trust online", Marketing Management, Vol. 8, pp. 64-9.
-
(1999)
Marketing Management
, vol.8
-
-
Dayal, S.1
Landesberg, H.2
Zeisser, M.3
-
19
-
-
0000630268
-
The future of interactive marketing
-
Deighton, J. (1996), "The future of interactive marketing", Harvard Business Review, November/December, pp. 151-65.
-
(1996)
Harvard Business Review
-
-
Deighton, J.1
-
20
-
-
0001903449
-
How tolerable is delay? Consumers' evaluations of Internet Web sites after waiting
-
Dellaert, B.G.C. and Kahn. B.E. (1999) "How tolerable is delay? Consumers' evaluations of Internet Web sites after waiting", Journal of Interactive Marketing, Vol. 13, Winter, pp. 41-54.
-
(1999)
Journal of Interactive Marketing
, vol.13
-
-
Dellaert, B.G.C.1
Kahn., B.E.2
-
21
-
-
0002444310
-
Testing Web site design and promotional content
-
Dreze, X. and Zufryden, F. (1997), "Testing Web site design and promotional content", Journal of Advertising Research, Vol. 37, March/April, pp. 77-100.
-
(1997)
Journal of Advertising Research
, vol.37
-
-
Dreze, X.1
Zufryden, F.2
-
22
-
-
84862369117
-
Do Web shoppers worry more about price than security?
-
Eads, S. (1998), "Do Web shoppers worry more about price than security?", Business Week Online: Daily Briefing, available at www.businessweek.com/bydaily/dnflash/oct1998/nf81022a.html
-
(1998)
Business Week Online: Daily Briefing
-
-
Eads, S.1
-
23
-
-
0002203858
-
Managing brand equity
-
Farquhar, P. (1989), "Managing brand equity", Marketing Research, Vol. 1, September, pp. 24-33.
-
(1989)
Marketing Research
, vol.1
-
-
Farquhar, P.1
-
24
-
-
77957043729
-
Direct experiences and attitude-behavior consistency
-
Berkowitz, L Academic Press, Inc New York, NY
-
Fazio, R. and Zanna, M. (1981), "Direct experiences and attitude-behavior consistency", in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol. 14, Academic Press, Inc., New York, NY, pp. 161-202.
-
(1981)
Advances in Experimental Social Psychology
, vol.14
-
-
Fazio, R.1
Zanna, M.2
-
25
-
-
3242665291
-
Getting personal online
-
Fletcher, C. (2000), "Getting personal online", Catalog Age, Vol. 17, May, pp. 53-4.
-
(2000)
Catalog Age
, vol.17
-
-
Fletcher, C.1
-
26
-
-
0003127486
-
Internet buyers: Will the surfers become buyers?
-
Fram, E.H. and Grady, D.B. (1995), "Internet buyers: will the surfers become buyers?", Direct Marketing, Vol. 58, October, pp. 63-8.
-
(1995)
Direct Marketing
, vol.58
-
-
Fram, E.H.1
Grady, D.B.2
-
27
-
-
3242681627
-
Strategy; Online security; Unlock the door to secure ebusiness
-
Gann, R. (2000), "Strategy; online security; unlock the door to secure ebusiness", Computing, June 15, p. 32.
-
(2000)
Computing
-
-
Gann, R.1
-
28
-
-
0033423162
-
The different roles of satisfaction, trust and commitment in customer relationships
-
Garbarino, E. and Johnson, M.S. (1999), "The different roles of satisfaction, trust and commitment in customer relationships", Journal of Marketing, Vol. 63, Spring, pp. 70-87.
-
(1999)
Journal of Marketing
, vol.63
-
-
Garbarino, E.1
Johnson, M.S.2
-
29
-
-
3242702369
-
TV or not TV? Not TV
-
Ginsburg, J. (2000), "TV or not TV? Not TV", Business Week, May 22, p. 114.
-
(2000)
Business Week
-
-
Ginsburg, J.1
-
30
-
-
3242697005
-
E-tail must deliver on Web promises
-
Gray, R. (2000), "E-tail must deliver on Web promises", Marketing, March 2, pp. 37-8.
-
(2000)
Marketing
-
-
Gray, R.1
-
31
-
-
0002171933
-
An examination of the Web-based strategies of the top 100 US retailers
-
Griffith, D.A. and Krampf, R.F. (1998), "An examination of the Web-based strategies of the top 100 US retailers", Journal of Marketing Theory and Practice, Vol. 6, Summer, pp. 12-23.
-
(1998)
Journal of Marketing Theory and Practice
, vol.6
-
-
Griffith, D.A.1
Krampf, R.F.2
-
32
-
-
0003851130
-
-
McGraw-Hill Boston, MA.
-
Hawkins, D., Best, R.J. and Coney, K. (2001), Consumer Behavior: Building Marketing Strategy, McGraw-Hill, Boston, MA.
-
(2001)
Consumer Behavior: Building Marketing Strategy
-
-
Hawkins, D.1
Best, R.J.2
Coney, K.3
-
33
-
-
3242678890
-
The cutting edge; Commerce on the Web: Who do you trust?
-
Helft, M. (1997), "The cutting edge; commerce on the Web: who do you trust?", Los Angeles Times, March 10, p. D1.
-
(1997)
Los Angeles Times
-
-
Helft, M.1
-
34
-
-
3242676103
-
Mapping the way
-
Helms, M.P. (1999), "Mapping the way", Catalog Age, April, pp. S6-S7.
-
(1999)
Catalog Age
-
-
Helms, M.P.1
-
35
-
-
0030487126
-
Marketing in hypermedia computer-mediated environments: Conceptual foundations
-
Hoffman, D. and Novak, T. (1996), "Marketing in hypermedia computer-mediated environments: conceptual foundations", Journal of Marketing, Vol. 60, Winter, pp. 50-68.
-
(1996)
Journal of Marketing
, vol.60
-
-
Hoffman, D.1
Novak, T.2
-
36
-
-
3242741094
-
Loyalty is the true measure of success
-
Hollis, T. (2000), "Loyalty is the true measure of success", iMarketing News, Vol. 2, February 21, p. 24.
-
(2000)
IMarketing News
, vol.2
-
-
Hollis, T.1
-
37
-
-
0007247510
-
Privacy: What you need to know
-
Jacobs, P. (1997), "Privacy: what you need to know", Infoworld, Vol. 19, November 3, pp. 111-12.
-
(1997)
Infoworld
, vol.19
-
-
Jacobs, P.1
-
38
-
-
21144478550
-
Conceptualizing, measuring and managing consumer-based brand equity
-
Keller, K.L. (1993), "Conceptualizing, measuring and managing consumer-based brand equity", Journal of Marketing, Vol. 57, January, pp. 1-22.
-
(1993)
Journal of Marketing
, vol.57
-
-
Keller, K.L.1
-
39
-
-
3242677084
-
Make your Web site work behind the scenes
-
Konstantino, S. (1999), "Make your Web site work behind the scenes", DRTV News, June, p. 12.
-
(1999)
DRTV News
-
-
Konstantino, S.1
-
40
-
-
0001660589
-
An empirical relationship between brand loyalty and consumer price elasticity
-
Krishnamurthi, L. and Raj. S.P. (1991), "An empirical relationship between brand loyalty and consumer price elasticity", Marketing Science, Vol. 10, Spring, pp. 172-83.
-
(1991)
Marketing Science
, vol.10
-
-
Krishnamurthi, L.1
Raj., S.P.2
-
41
-
-
85010526192
-
Service with a cybersmile
-
i.merchant Supplement
-
Kroll, K. (2000), "Service with a cybersmile", Catalog Age, i.merchant Supplement, April, p. S1.
-
(2000)
Catalog Age
-
-
Kroll, K.1
-
42
-
-
3242668012
-
Dot.coms: The branding bazaar
-
Kulkarni, N.J., Mazumdar, R. and Garg, P. (2000), "Dot.coms: the branding bazaar", Business Today, April 7, p. 60.
-
(2000)
Business Today
-
-
Kulkarni, N.J.1
Mazumdar, R.2
Garg, P.3
-
44
-
-
3242688012
-
Ten ways to build a better business
-
Lewis, E. and Morrison, D.S. (2000), "Ten ways to build a better business", News Media Age, March 30, pp. 30-8.
-
(2000)
News Media Age
-
-
Lewis, E.1
Morrison, D.S.2
-
45
-
-
0008379365
-
The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior
-
Li, H., Kuo, C. and Russell, M.G. (1999), "The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior", Journal of Computer-Mediated Communication, Vol. 5 (online), 2, available: http://www.ascusc.org/jcmc/vol5/issue2/hairong.html
-
(1999)
Journal of Computer-Mediated Communication
, vol.5
-
-
Li, H.1
Kuo, C.2
Russell, M.G.3
-
46
-
-
0002505191
-
Electronic shopping: Designing stores with effective customer interfaces has a critical influence on traffic and sales
-
Lohse, G.L. and Spiller, P. (1998), "Electronic shopping: designing stores with effective customer interfaces has a critical influence on traffic and sales", Communications of the ACM, Vol. 41, July, pp. 81-8.
-
(1998)
Communications of the ACM
, vol.41
-
-
Lohse, G.L.1
Spiller, P.2
-
47
-
-
0342491499
-
Knowing you all too well
-
McGrath, P. (1999), "Knowing you all too well", Newsweek, March 29, pp. 48-51.
-
(1999)
Newsweek
-
-
McGrath, P.1
-
48
-
-
0011662871
-
Rethinking the Internet
-
Mandel, M. and Hof, R.D. (2001), "Rethinking the Internet", Business Week, March 26, pp. 116-19.
-
(2001)
Business Week
-
-
Mandel, M.1
Hof, R.D.2
-
49
-
-
84905629119
-
Ten customer-costly mistakes that Internet merchants keep making'
-
Marshak, R.T. (2000), "Ten customer-costly mistakes that Internet merchants keep making' ', Internet Retailer, Vol. 2, March, pp. 60-1.
-
(2000)
Internet Retailer
, vol.2
-
-
Marshak, R.T.1
-
50
-
-
0037660092
-
Trust and concern in consumers' perceptions of marketing information practices
-
Milne, G.R. and Boza, M.E. (1999), "Trust and concern in consumers' perceptions of marketing information practices", Journal of Interactive Marketing, Vol. 13, Winter, pp. 5-24.
-
(1999)
Journal of Interactive Marketing
, vol.13
-
-
Milne, G.R.1
Boza, M.E.2
-
51
-
-
0034384929
-
Internet privacy and security: An examination of online retailer disclosures
-
Miyazaki, A.D. and Fernandez, A. (2000), "Internet privacy and security: an examination of online retailer disclosures", Journal of Public Policy and Marketing, Vol. 19, Spring, pp. 54-69.
-
(2000)
Journal of Public Policy and Marketing
, vol.19
-
-
Miyazaki, A.D.1
Fernandez, A.2
-
52
-
-
0039656230
-
Factors affecting trust in market research relationships
-
Moorman, C., Deshpande, R. and Zaltman, G. (1993), "Factors affecting trust in market research relationships", Journal of Marketing, Vol. 57, January, pp. 81-101.
-
(1993)
Journal of Marketing
, vol.57
-
-
Moorman, C.1
Deshpande, R.2
Zaltman, G.3
-
53
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, July, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
-
-
Morgan, R.M.1
Hunt, S.D.2
-
54
-
-
0001464753
-
Recall and consumer consideration sets: Influencing choice without altering brand evaluations
-
Nedungadi, P. (1990), "Recall and consumer consideration sets: influencing choice without altering brand evaluations", Journal of Consumer Research, Vol. 17, December, pp. 263-76.
-
(1990)
Journal of Consumer Research
, vol.17
-
-
Nedungadi, P.1
-
55
-
-
85010594850
-
'Fast is no longer fast enough as competition continues to grow online, the price for not keeping your Web site up to speed can be lost to customers
-
Nelson, M.G. (2000), ' 'Fast is no longer fast enough as competition continues to grow online, the price for not keeping your Web site up to speed can be lost to customers", Information Week, June 5, pp. 48-60.
-
(2000)
Information Week
-
-
Nelson, M.G.1
-
56
-
-
85010535936
-
More than eye candy
-
Oberndorf, S. (2000), "More than eye candy", Catalog Age, i.merchant Supply, February, pp. 18-20.
-
(2000)
Catalog Age, I.merchant Supply, February, Pp. 18-20
-
-
Oberndorf, S.1
-
58
-
-
3242716855
-
Web sites must act like brands to be successful
-
Paul, J. (2000), "Web sites must act like brands to be successful", Marketing Week, April 20, p. 16.
-
(2000)
Marketing Week
-
-
Paul, J.1
-
59
-
-
3242723216
-
Dot.com crash doesn't dent online spending
-
Perera, R. (2001), "Dot.com crash doesn't dent online spending", The Industry Standard.com, May 23.
-
(2001)
The Industry Standard.com
-
-
Perera, R.1
-
61
-
-
3242686123
-
Ready, fire, aim
-
Roman, E. (2000), "Ready, fire, aim ', Direct.com, May.
-
(2000)
Direct.com
-
-
Roman, E.1
-
62
-
-
0039122788
-
So where are all the bargains?
-
Sager, I. and Green. H. (1998), "So where are all the bargains?", Business Week, June 22, pp. 162-4.
-
(1998)
Business Week
-
-
Sager, I.1
Green., H.2
-
63
-
-
18044374809
-
Cybercrime
-
Sager, I., Hamm, S., Gross, N., Carey, J. and Hof, R.D. (2000), "Cybercrime", Business Week, February, pp. 36-44.
-
(2000)
Business Week
-
-
Sager, I.1
Hamm, S.2
Gross, N.3
Carey, J.4
Hof, R.D.5
-
64
-
-
33845747739
-
The online ad sale
-
Schwartz, V.M. (1999), "The online ad sale", Folio, September 30, pp. 61-4.
-
(1999)
Folio
-
-
Schwartz, V.M.1
-
65
-
-
3242679754
-
Wanted online: Better customer service
-
Sheinman, A.J. (2000), "Wanted online: better customer service", Brandmarketing, Vol. 7, June, p. 10.
-
(2000)
Brandmarketing
, vol.7
-
-
Sheinman, A.J.1
-
66
-
-
3242734897
-
Hold your banner high to keep success in sight
-
Simpson, R. (2000), "Hold your banner high to keep success in sight", Precision Marketing, May 1, pp. 21-2.
-
(2000)
Precision Marketing
-
-
Simpson, R.1
-
67
-
-
0001134162
-
Attitude-behavior consistency: The impact of product trial versus advertising
-
Smith, R.E. and Swinyard, W.R. (1983), "Attitude-behavior consistency: the impact of product trial versus advertising", Journal of Marketing Research, Vol. 20, August, pp. 257-67.
-
(1983)
Journal of Marketing Research
, vol.20
-
-
Smith, R.E.1
Swinyard, W.R.2
-
68
-
-
3242687052
-
Service beats price in Web shopping, MIT study finds
-
Solomon, M. (2000), "Service beats price in Web shopping, MIT study finds", Computerworld, Vol. 34, June 19, p. 28.
-
(2000)
Computerworld
, vol.34
-
-
Solomon, M.1
-
69
-
-
0347138591
-
A classification of Internet retail stores
-
Spiller, P. and Lohse, G.L. (1998), "A classification of Internet retail stores", Internet Journal of Electronic Commerce, Vol. 2, February, p. 2.
-
(1998)
Internet Journal of Electronic Commerce
, vol.2
-
-
Spiller, P.1
Lohse, G.L.2
-
70
-
-
0003646166
-
-
Prentice-Hall Upper-Saddle River, NJ
-
Strauss, J. and Frost, R. (1999), E-Marketing, Prentice-Hall, Upper-Saddle River, NJ.
-
(1999)
E-Marketing
-
-
Strauss, J.1
Frost, R.2
-
71
-
-
0009893199
-
Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange
-
Swaminathan, V., Lepkowska-White, E. and Rao, B.P. (1999), "Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange", Journal of Computer-Mediated Communication, Vol. 5 No. 2, December.
-
(1999)
Journal of Computer-Mediated Communication
, vol.5
, Issue.2
-
-
Swaminathan, V.1
Lepkowska-White, E.2
Rao, B.P.3
-
72
-
-
85010552716
-
Build your Web identity; E-commerce leaders follow fundamental marketing and design principles for a winning Web strategy
-
Szalay, M. and Datovech, J.J. (2000), "Build your Web identity; e-commerce leaders follow fundamental marketing and design principles for a winning Web strategy", e-Business Advisor, p. 30.
-
(2000)
E-Business Advisor
-
-
Szalay, M.1
Datovech, J.J.2
-
73
-
-
85010552726
-
Getting to know You.Com
-
Thomas, S.G. (1999), "Getting to know You.Com", US News & World Report, No. 127, November 15, p. 102.
-
(1999)
US News & World Report
, Issue.127
-
-
Thomas, S.G.1
-
74
-
-
85010483576
-
Web commerce means e-service retailers realize that solid customer service is vital to attracting and keeping online consumers
-
Waltner, C. (1999), "Web commerce means e-service retailers realize that solid customer service is vital to attracting and keeping online consumers", Information Week, July 12, pp. 68-72.
-
(1999)
Information Week
-
-
Waltner, C.1
-
75
-
-
85010598964
-
Meeting customer expectations
-
Williams, K. (2000, "Meeting customer expectations", iMarketing News, Vol. 2, February, pp. 34-46.
-
(2000)
IMarketing News
, vol.2
-
-
Williams, K.1
-
77
-
-
0009937734
-
Web-based sales: Defining the cognitive buyer
-
Zellweger, P. (1997), "Web-based sales: defining the cognitive buyer", Electronic Markets, Vol. 7, March, pp. 10-16.
-
(1997)
Electronic Markets
, vol.7
-
-
Zellweger, P.1
|