The customer's role in the service encounter: The effects of control and fairness

Cornell Hotel and Restaurant Administration Quarterly

Volumn 44, Issue 3, 2003, Pages 26-36

  Namasivayam, Karthik ^a   Hinkin, Timothy ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b 335 Statler Hall   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0043207261     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(03)90267-9     Document Type: Article

References (27)

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24. See Who's Wearing the Trousers? The Economist Vol. 360 No. 8238 2001 26 28
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27. Sheryl Kimes Perceived Fairness of Yield Management Cornell Hotel and Restaurant Administration Quarterly Vol. 43 No. 1 February 2002 21 30