Total quality management in higher education institutions: Challenges and future directions

International Journal of Productivity and Quality Management

Volumn 5, Issue 4, 2010, Pages 473-492

  Bilen, Canan ^a  

^a North Dakota State University   (United States)

Author keywords

Continuous improvement; Higher education institutions; Internal and external customers; QFD; Quality function deployment; SPC; Statistical process control; Total quality management; TQM; Variation.

Indexed keywords

EID: 77952034732     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2010.032962     Document Type: Article

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