Critical issues for TQM implementation in higher education

The TQM Magazine

Volumn 16, Issue 6, 2004, Pages 382-386

  Sirvanci, M B ^a  

^a UNIVERSITY OF WISCONSIN WHITEWATER   (United States)

Author keywords

Culture (sociology); Customers; Higher education; Leadership; Students; Total quality management

Indexed keywords

BEHAVIORAL RESEARCH; COST EFFECTIVENESS; INDUSTRIAL MANAGEMENT; PROFESSIONAL ASPECTS; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STUDENTS; TOTAL QUALITY MANAGEMENT;

CULTURE (SOCIOLOGY); CUSTOMERS; HIGHER EDUCATION; LEADERSHIP;

EDUCATION;

EID: 9144245667     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410563293     Document Type: Article

References (9)

1. Baldrige National Quality Program (2002), Education Criteria for Performance Excellence, Baldrige National Quality Program, National Institute of Standards and Technology, Gaithersburg, MD.
2. Bennett, D.C. (2001), “Assessing quality in higher education”, Liberal Education, Vol. 87 No. 2, pp. 40-46.
3. Daniels, S.E. (2002), “First to the top”, Quality Progress, Vol. 35 No. 5, pp. 41-53.
4. Everett, C.L. (2002), “Penn State's commitment to quality improvement”, Quality Progress, Vol. 35 No. 1, pp. 44-48.
5. Grant, D.M. (2002), “Measuring the dimensions of quality in higher education”, Total Quality Management, Vol. 13 No. 1, pp. 123-132.
6. Harmon, M. (1993), “An interview with Dr William Glasser”, Quality Digest, September, pp. 44-47.
7. Owlia, M.S. and Aspinwall, E.M. (1996), “Quality in higher education: a survey”, Total Quality Management, Vol. 7 No. 2, pp. 161-172.
8. Sirvanci, M. (1996), “Are students the true customers of higher education?”, Quality Progress, Vol. 29 No. 10, pp. 99-102.
9. Tranter, P. (2001), “Measuring quality in higher education: a competency approach”, Quality in Higher Education, Vol. 7 No. 3, pp. 191-199.