Total quality management in higher education an application of quality improvement in a university

Quality Progress

Volumn 32, Issue 8, 1999, Pages 52-59

  Montano, Carl B ^a   Utter, Glenn H ^a  

^a LAMAR UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ABILITY TESTING; EDUCATION; PERSONNEL; PLANNING; SOCIETIES AND INSTITUTIONS; STATISTICAL PROCESS CONTROL; STUDENTS; SUPERVISORY PERSONNEL;

CONTINUOUS IMPROVEMENT; CUSTOMER SATISFACTION; PROCESS IMPROVEMENT; SERVICE QUALITY IMPROVEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0033171403     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (4)

1. W. Edwards Deming, The New Economics for Industry, Government, Education (Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1993).
2. J.M. Juran and Frank M. Gryna, Quality Planning and Analysis, third edition (New York: McGraw-Hill, 1993).
3. Joiner Associates, Fundamentals of Fourth Generation Management, Leader Workbook, 1992, pp. 6-44.
4. Gerald J. Langley, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman and Lloyd P. Provost, The Improvement Guide (San Francisco: Jossey-Bass, 1996).