메뉴 건너뛰기




Volumn 13, Issue 1, 2007, Pages 3-17

TQM and higher education: A critical systems perspective on fitness for purpose

Author keywords

Critical systems thinking; Improvement; Learning; Systems ideas; TQM

Indexed keywords


EID: 34147187335     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/13538320701272672     Document Type: Article
Times cited : (60)

References (83)
  • 1
    • 0345217099 scopus 로고
    • The student as customer: The discourse of "quality" in higher education
    • Baldwin, G. (1994) The student as customer: The discourse of "quality" in higher education. Journal of Tertiary Education Administration, 16:1, pp. 125-133.
    • (1994) Journal of Tertiary Education Administration , vol.16 , Issue.1 , pp. 125-133
    • Baldwin, G.1
  • 2
    • 0033247881 scopus 로고    scopus 로고
    • Systems thinking in higher education: Learning comes into focus
    • Banathy, B. H. (1999) Systems thinking in higher education: Learning comes into focus. Systems Research and Behavioural Science, 16, pp. 133-145.
    • (1999) Systems Research and Behavioural Science , vol.16 , pp. 133-145
    • Banathy, B.H.1
  • 3
    • 1842799420 scopus 로고
    • Total Quality Management in the academy: A rebellious reading
    • Bensimon, E. M. (1995) Total Quality Management in the academy: A rebellious reading. Harvard Educational Review, 65:4, pp. 593-611.
    • (1995) Harvard Educational Review , vol.65 , Issue.4 , pp. 593-611
    • Bensimon, E.M.1
  • 8
    • 0013070113 scopus 로고    scopus 로고
    • Total Quality Management: A selective commentary on its human dimensions with specific reference to its down side
    • Connor, P. E. (1997) Total Quality Management: A selective commentary on its human dimensions with specific reference to its down side. Public Administration Review, 57:6, pp. 501-509.
    • (1997) Public Administration Review , vol.57 , Issue.6 , pp. 501-509
    • Connor, P.E.1
  • 9
    • 0032386081 scopus 로고    scopus 로고
    • "It Seems To Fill My Head with Ideas": A few thoughts on postmodernism, TQM, and BPR
    • De Cock, C. (1998) "It Seems To Fill My Head with Ideas": A few thoughts on postmodernism, TQM, and BPR. Journal of Management Inquiry, 7:2, pp. 144-153.
    • (1998) Journal of Management Inquiry , vol.7 , Issue.2 , pp. 144-153
    • De Cock, C.1
  • 10
    • 0010612318 scopus 로고
    • Management theory and Total Quality: Improving research and practice through theory development
    • Dean, J. W. and Bowen, D. E. (1994) Management theory and Total Quality: improving research and practice through theory development. Academy of Management Review, 19:3, pp. 392-418.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 392-418
    • Dean, J.W.1    Bowen, D.E.2
  • 14
    • 22844455332 scopus 로고    scopus 로고
    • Academic accountability and university adaptation: The architecture of an academic learning organisation
    • Dill, D. (1999) Academic accountability and university adaptation: The architecture of an academic learning organisation. Higher Education, 38, pp. 127-154.
    • (1999) Higher Education , vol.38 , pp. 127-154
    • Dill, D.1
  • 15
    • 0041772144 scopus 로고    scopus 로고
    • Designing academic audit: Lessons learned in Europe and Asia
    • Dill, D. (2000) Designing academic audit: Lessons learned in Europe and Asia. Quality in Higher Education, 6:3, pp. 187-207.
    • (2000) Quality in Higher Education , vol.6 , Issue.3 , pp. 187-207
    • Dill, D.1
  • 16
    • 20444502409 scopus 로고    scopus 로고
    • Developing more adaptive, innovative, and interactive organisations
    • Doerfel, M. L. and Ruben, B. D. (2002) Developing more adaptive, innovative, and interactive organisations. New Directions for Higher Education, 118, pp. 5-27.
    • (2002) New Directions for Higher Education , vol.118 , pp. 5-27
    • Doerfel, M.L.1    Ruben, B.D.2
  • 18
    • 0002769963 scopus 로고    scopus 로고
    • Research and teaching: Conditions for a positive link
    • Elton, L. (2001) Research and teaching: Conditions for a positive link. Teaching in Higher Education, 6:1, pp. 43-56.
    • (2001) Teaching in Higher Education , vol.6 , Issue.1 , pp. 43-56
    • Elton, L.1
  • 22
    • 0033147504 scopus 로고    scopus 로고
    • Systems thinking: A missing component in higher education planning?
    • Galbraith, P. L. (1999) Systems thinking: A missing component in higher education planning?. Higher Education Policy, 12, pp. 141-157.
    • (1999) Higher Education Policy , vol.12 , pp. 141-157
    • Galbraith, P.L.1
  • 24
    • 0010665435 scopus 로고    scopus 로고
    • Schools of thought in and against total quality
    • Giroux, H. and Landry, S. (1998) Schools of thought in and against total quality. Journal of Managerial Issues, 10:2, pp. 183-203.
    • (1998) Journal of Managerial Issues , vol.10 , Issue.2 , pp. 183-203
    • Giroux, H.1    Landry, S.2
  • 25
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual, and practical issues
    • Hackman, J. R. and Wageman, R. (1995) Total quality management: empirical, conceptual, and practical issues. Administrative Science Quarterly, 40, pp. 309-342.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-342
    • Hackman, J.R.1    Wageman, R.2
  • 28
    • 0039758203 scopus 로고    scopus 로고
    • An assessment of past and current approaches to quality in higher education
    • Harvey, L. (1998) An assessment of past and current approaches to quality in higher education. Australian Journal of Education, 43:13, pp. 237-255.
    • (1998) Australian Journal of Education , vol.43 , Issue.13 , pp. 237-255
    • Harvey, L.1
  • 29
    • 27944486923 scopus 로고    scopus 로고
    • Evaluation for what?
    • Harvey, L. (2002) Evaluation for what?. Teaching in Higher Education, 7:3, pp. 245-263.
    • (2002) Teaching in Higher Education , vol.7 , Issue.3 , pp. 245-263
    • Harvey, L.1
  • 32
    • 34147162393 scopus 로고    scopus 로고
    • Quality management and a university: A deafening clash of metaphors?
    • Houston, D. J. and Studman, C. J. (2001) Quality management and a university: A deafening clash of metaphors?. Assessment and Evaluation in Higher Education, 26:5, pp. 475-487.
    • (2001) Assessment and Evaluation in Higher Education , vol.26 , Issue.5 , pp. 475-487
    • Houston, D.J.1    Studman, C.J.2
  • 33
    • 34147120277 scopus 로고    scopus 로고
    • Quality and the university: Students, customers and systems
    • paper presented at the Glasgow Caledonian University, Glasgow Caledonian University, Glasgow, Scotland
    • Houston, D. J. and Studman, C. J. (2001) Quality and the university: students, customers and systems. paper presented at the Thirteenth International Conference on Assessing Quality in Higher Education Glasgow Caledonian University, Glasgow Caledonian University, Glasgow, Scotland
    • (2001) Thirteenth International Conference on Assessing Quality in Higher Education
    • Houston, D.J.1    Studman, C.J.2
  • 35
    • 0040148194 scopus 로고    scopus 로고
    • Applying systems thinking to higher education
    • Ison, R. (1999) Applying systems thinking to higher education. Systems Research and Behavioural Science, 16, pp. 107-112.
    • (1999) Systems Research and Behavioural Science , vol.16 , pp. 107-112
    • Ison, R.1
  • 37
    • 0029748646 scopus 로고    scopus 로고
    • Fifty years of quality: An anniversary retrospective
    • Jacques, M. L. (1996) Fifty years of quality: An anniversary retrospective. The TQM Magazine, 8:4, pp. 5-16.
    • (1996) The TQM Magazine , vol.8 , Issue.4 , pp. 5-16
    • Jacques, M.L.1
  • 38
    • 0033334532 scopus 로고    scopus 로고
    • The call of quality: Doing right things right
    • Jacques, M. L. (1999) The call of quality: Doing right things right. Quality Progress, pp. 48-54.
    • (1999) Quality Progress , pp. 48-54
    • Jacques, M.L.1
  • 39
    • 0030687409 scopus 로고    scopus 로고
    • Creating zero-defect students
    • Karapetrovic, S. and Willborn, D. (1997) Creating zero-defect students. The TQM Magazine, 9:4, pp. 287-291.
    • (1997) The TQM Magazine , vol.9 , Issue.4 , pp. 287-291
    • Karapetrovic, S.1    Willborn, D.2
  • 40
    • 21844508055 scopus 로고
    • Creating a culture of evaluation and self-regulation in higher education organisations
    • Kells, H. R. (1995) Creating a culture of evaluation and self-regulation in higher education organisations. Total Quality Management, 6:5, pp. 457-467.
    • (1995) Total Quality Management , vol.6 , Issue.5 , pp. 457-467
    • Kells, H.R.1
  • 41
    • 34147123826 scopus 로고    scopus 로고
    • What campuses need to know about organisational learning and the learning organisation
    • Kezar, A. (2005) What campuses need to know about organisational learning and the learning organisation. New Directions for Higher Education, 131, pp. 7-22.
    • (2005) New Directions for Higher Education , vol.131 , pp. 7-22
    • Kezar, A.1
  • 42
    • 0141954069 scopus 로고    scopus 로고
    • TQM: Why is its impact in higher education so small?
    • Koch, J. V. (2003) TQM: Why is its impact in higher education so small?. The TQM Magazine, 15:5, pp. 325-333.
    • (2003) The TQM Magazine , vol.15 , Issue.5 , pp. 325-333
    • Koch, J.V.1
  • 43
    • 22444453291 scopus 로고    scopus 로고
    • Higher education and total quality management
    • Koch, J. V. and Fisher, J. L. (1998) Higher education and total quality management. Total Quality Management, 9:8, pp. 659-668.
    • (1998) Total Quality Management , vol.9 , Issue.8 , pp. 659-668
    • Koch, J.V.1    Fisher, J.L.2
  • 44
    • 84990386614 scopus 로고    scopus 로고
    • Commentary: Separating play and critique postmodern and critical perspectives on TQM/BPR
    • Lawrence, T. B. and Phillips, N. (1998) Commentary: Separating play and critique postmodern and critical perspectives on TQM/BPR. Journal of Management Inquiry, 7:2, pp. 154-160.
    • (1998) Journal of Management Inquiry , vol.7 , Issue.2 , pp. 154-160
    • Lawrence, T.B.1    Phillips, N.2
  • 47
    • 34147094318 scopus 로고    scopus 로고
    • Some dissatisfaction with satisfaction: Universities, values and quality
    • Luizzi, V. (2000) Some dissatisfaction with satisfaction: Universities, values and quality. Journal of Business Ethics, 25, pp. 359-364.
    • (2000) Journal of Business Ethics , vol.25 , pp. 359-364
    • Luizzi, V.1
  • 48
    • 0032294937 scopus 로고    scopus 로고
    • Total quality management: Origins and evolution of the term
    • Martinez-Lorente, A. R., Dewhurst, F. and Dale, B. G. (1998) Total quality management: Origins and evolution of the term. The TQM Magazine, 10:5, pp. 378-386.
    • (1998) The TQM Magazine , vol.10 , Issue.5 , pp. 378-386
    • Martinez-Lorente, A.R.1    Dewhurst, F.2    Dale, B.G.3
  • 49
    • 33750618528 scopus 로고    scopus 로고
    • The difficulty in implementing TQM in higher education: The duality of instructor/student roles
    • Meirovich, G. and Romar, E. J. (2006) The difficulty in implementing TQM in higher education: The duality of instructor/student roles. Quality Assurance in Education, 14:4, pp. 324-337.
    • (2006) Quality Assurance in Education , vol.14 , Issue.4 , pp. 324-337
    • Meirovich, G.1    Romar, E.J.2
  • 50
    • 22144490008 scopus 로고    scopus 로고
    • Implementing TQM: A contingency approach to intervention and change
    • Melan, E. H. (1998) Implementing TQM: A contingency approach to intervention and change. International Journal of Quality Science, 3:2, pp. 126-146.
    • (1998) International Journal of Quality Science , vol.3 , Issue.2 , pp. 126-146
    • Melan, E.H.1
  • 51
    • 34147147675 scopus 로고    scopus 로고
    • Learning to design systems
    • Metcalf, G. S. (2003) Learning to design systems. World Futures, 59, pp. 21-36.
    • (2003) World Futures , vol.59 , pp. 21-36
    • Metcalf, G.S.1
  • 53
    • 0033171403 scopus 로고    scopus 로고
    • Total quality management in higher education
    • Montano, C. B. and Utter, G. H. (1999) Total quality management in higher education. Quality Progress, 32:8, pp. 52-59.
    • (1999) Quality Progress , vol.32 , Issue.8 , pp. 52-59
    • Montano, C.B.1    Utter, G.H.2
  • 54
    • 34147191155 scopus 로고    scopus 로고
    • Quality of undergraduate education: Examining the current paradigm and system
    • Mullin, R. and Wilson, G. (2000) Quality of undergraduate education: examining the current paradigm and system. Journal of Quality Management, 5:2, pp. 225-246.
    • (2000) Journal of Quality Management , vol.5 , Issue.2 , pp. 225-246
    • Mullin, R.1    Wilson, G.2
  • 55
    • 0012596139 scopus 로고    scopus 로고
    • National Institute of Standards and Technology (NIST) Baldrige National Quality Programme, NIST, Gaithersburg
    • National Institute of Standards and Technology (NIST), (2001) Education criteria for performance excellence, Baldrige National Quality Programme, NIST, Gaithersburg
    • (2001) Education Criteria for Performance Excellence
  • 56
    • 34147099709 scopus 로고    scopus 로고
    • The Baldrige awards: Education criteria for performance excellence? Or a pragmatic, eclectic collection of good ideas for educational evaluation?
    • Paper presented at the Glasgow Caledonian University, Glasgow Caledonian University, Glasgow, Scotland
    • Paewai, S. R. and Houston, D. J. (2001) The Baldrige awards: Education criteria for performance excellence? Or a pragmatic, eclectic collection of good ideas for educational evaluation?. Paper presented at the Thirteenth International Conference on Assessing Quality in Higher Education Glasgow Caledonian University, Glasgow Caledonian University, Glasgow, Scotland
    • (2001) Thirteenth International Conference on Assessing Quality in Higher Education
    • Paewai, S.R.1    Houston, D.J.2
  • 59
    • 26444588203 scopus 로고    scopus 로고
    • Quality assessment and the stakeholder model of higher education
    • Reavill, L. R. P. (1998) Quality assessment and the stakeholder model of higher education. Total Quality Management, 8:23, p. S246.
    • (1998) Total Quality Management , vol.8 , Issue.23
    • Reavill, L.R.P.1
  • 60
    • 0021448538 scopus 로고
    • Total quality management: A revolutionary management philosophy
    • Rehder, R. and Ralston, F. (1984) Total quality management: A revolutionary management philosophy. SAM Advanced Management Journal, pp. 24-33.
    • (1984) SAM Advanced Management Journal , pp. 24-33
    • Rehder, R.1    Ralston, F.2
  • 61
    • 0010620238 scopus 로고
    • Transaction Publishers, New Brunswick
    • (1995) Quality in Higher Education, Transaction Publishers, New Brunswick
    • (1995) Quality in Higher Education
  • 62
    • 33748577973 scopus 로고    scopus 로고
    • Conceptualizing total quality management in engineering education and developing a TQM educational excellence model
    • Sakthivel, p. b. and Raju, R. (2006) Conceptualizing total quality management in engineering education and developing a TQM educational excellence model. Total Quality Management, 17:7, pp. 913-934.
    • (2006) Total Quality Management , vol.17 , Issue.7 , pp. 913-934
    • Sakthivel, P.B.1    Raju, R.2
  • 63
    • 0040206286 scopus 로고
    • Are students customers? The metaphoric mismatch between management and education
    • Schwartzman, R. (1995) Are students customers? The metaphoric mismatch between management and education. Education, 116:2, pp. 215-223.
    • (1995) Education , vol.116 , Issue.2 , pp. 215-223
    • Schwartzman, R.1
  • 64
    • 1842648271 scopus 로고    scopus 로고
    • The academic as service provider: Is the customer always right?
    • Scott, S. V. (1999) The academic as service provider: Is the customer always right?. Journal of Higher Education Policy and Management, 21:2, pp. 193-202.
    • (1999) Journal of Higher Education Policy and Management , vol.21 , Issue.2 , pp. 193-202
    • Scott, S.V.1
  • 65
    • 5444232165 scopus 로고
    • TQM: Focus on performance, not resources
    • Transaction Publishers, New Brunswick
    • Seymour, D. (1995) TQM: Focus on performance, not resources. Quality in higher education, Transaction Publishers, New Brunswick
    • (1995) Quality in Higher Education
    • Seymour, D.1
  • 66
    • 0030270595 scopus 로고    scopus 로고
    • Are the students the true customers of higher education?
    • Sirvanci, M. (1996) Are the students the true customers of higher education?. Quality Progress, pp. 99-102.
    • (1996) Quality Progress , pp. 99-102
    • Sirvanci, M.1
  • 67
    • 9144245667 scopus 로고    scopus 로고
    • Critical issues for TQM implementation in higher education
    • Sirvanci, M. B. (2004) Critical issues for TQM implementation in higher education. The TQM Magazine, 16:6, pp. 382-386.
    • (2004) The TQM Magazine , vol.16 , Issue.6 , pp. 382-386
    • Sirvanci, M.B.1
  • 68
    • 3042910459 scopus 로고
    • Distinguishing control from learning in total quality management: A contingency perspective
    • Sitkin, S. B., Sutcliffe, K. M. and Schroeder, R. G. (1994) Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review, 19:3, pp. 537-564.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 537-564
    • Sitkin, S.B.1    Sutcliffe, K.M.2    Schroeder, R.G.3
  • 69
    • 21344475355 scopus 로고
    • Models of organisation and total quality management: A comparison and critical review
    • Spencer, B. A. (1994) Models of organisation and total quality management: A comparison and critical review. Academy of Management Review, 19:3, pp. 446-471.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 446-471
    • Spencer, B.A.1
  • 70
    • 3042705797 scopus 로고    scopus 로고
    • Developing a holistic model for quality in higher education
    • Srikanthan, G. and Dalrymple, J. (2002) Developing a holistic model for quality in higher education. Quality in Higher Education, 8:3, pp. 215-224.
    • (2002) Quality in Higher Education , vol.8 , Issue.3 , pp. 215-224
    • Srikanthan, G.1    Dalrymple, J.2
  • 71
    • 27944431727 scopus 로고    scopus 로고
    • Implementation of a holistic model for quality in higher education
    • Srikanthan, G. and Dalrymple, J. (2005) Implementation of a holistic model for quality in higher education. Quality in Higher Education, 11:1, pp. 69-81.
    • (2005) Quality in Higher Education , vol.11 , Issue.1 , pp. 69-81
    • Srikanthan, G.1    Dalrymple, J.2
  • 73
    • 0025434998 scopus 로고
    • A beacon for the world TQM
    • Stratton, B. (1990) A beacon for the world TQM. Quality Progress, pp. 60-65.
    • (1990) Quality Progress , pp. 60-65
    • Stratton, B.1
  • 74
    • 34147120781 scopus 로고    scopus 로고
    • The practice of continuous improvement in higher education
    • Thalner, D. M. (2005) The practice of continuous improvement in higher education
    • (2005)
    • Thalner, D.M.1
  • 75
    • 0003212555 scopus 로고
    • Critical heuristics of social systems design
    • John Wiley & Sons, Chichester
    • Ulrich, W. (1991) Critical heuristics of social systems design. Critical systems thinking: Directed readings, John Wiley & Sons, Chichester
    • (1991) Critical Systems Thinking: Directed Readings
    • Ulrich, W.1
  • 76
    • 0038596120 scopus 로고    scopus 로고
    • A longitudinal study of total quality management processes in business colleges
    • Vazzana, G., Elfrink, J. and Bachman, D. P. (2000) A longitudinal study of total quality management processes in business colleges. Journal of Education for Business, pp. 69-74.
    • (2000) Journal of Education for Business , pp. 69-74
    • Vazzana, G.1    Elfrink, J.2    Bachman, D.P.3
  • 77
    • 20344372739 scopus 로고    scopus 로고
    • When will academics learn about quality?
    • Watty, K. (2003) When will academics learn about quality?. Quality in Higher Education, 9:3, p. 231.
    • (2003) Quality in Higher Education , vol.9 , Issue.3 , pp. 231
    • Watty, K.1
  • 78
    • 0031287588 scopus 로고    scopus 로고
    • Customisation or conformity? An institutional and network perspective on the content and consequences of TQM adoption
    • Westphal, J. D., Gulati, R. and Shortell, S. M. (1997) Customisation or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Administrative Science Quarterly, 42, pp. 366-394.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 366-394
    • Westphal, J.D.1    Gulati, R.2    Shortell, S.M.3
  • 81
    • 0043164889 scopus 로고    scopus 로고
    • Total quality: Myth or management in universities
    • Yudof, M. G. and Busch-Vishniac, I. J. (1996) Total quality: Myth or management in universities. Change, pp. 19-27.
    • (1996) Change , pp. 19-27
    • Yudof, M.G.1    Busch-Vishniac, I.J.2
  • 82
    • 0442295578 scopus 로고    scopus 로고
    • Doctoral TQM research: A study of themes, directions and trends
    • Zain, Z. M., Dale, B. G. and Kehoe, D. F. (2001) Doctoral TQM research: a study of themes, directions and trends. Total Quality Management, 12:5, pp. 599-609.
    • (2001) Total Quality Management , vol.12 , Issue.5 , pp. 599-609
    • Zain, Z.M.1    Dale, B.G.2    Kehoe, D.F.3
  • 83
    • 0032220665 scopus 로고    scopus 로고
    • The rhetoric and reality of total quality management
    • Zbaracki, M. J. (1998) The rhetoric and reality of total quality management. Administrative Science Quarterly, 43, pp. 602-636.
    • (1998) Administrative Science Quarterly , vol.43 , pp. 602-636
    • Zbaracki, M.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.