-
1
-
-
0142000529
-
-
American Association for Higher Education; American Association for Higher Education, Washington, DC
-
American Association for Higher Education (1993), CQ101: A First Reader for Higher Education, American Association for Higher Education, Washington, DC.
-
(1993)
CQ101: A First Reader for Higher Education
-
-
-
2
-
-
19744363701
-
-
American Association for Higher Education; American Association for Higher Education, Washington, DC
-
American Association for Higher Education (1994), Twenty-five Snapshots of a Movement: Profiles of Campuses Implementing CQI, American Association for Higher Education, Washington, DC.
-
(1994)
Twenty-Five Snapshots of a Movement: Profiles of Campuses Implementing CQI
-
-
-
4
-
-
0141965791
-
Using total quality principles in business courses: The effect on student evaluations
-
June
-
Barnard, J. (1999), "Using total quality principles in business courses: the effect on student evaluations", Business Communication Quarterly, Vol. 62, June, pp. 61-73.
-
(1999)
Business Communication Quarterly
, vol.62
, pp. 61-73
-
-
Barnard, J.1
-
5
-
-
0029255632
-
Motorola's fountain of youth
-
Bemowski, K. (1995), "Motorola's fountain of youth", Quality Progress, Vol. 28 No. 10, pp. 29-31.
-
(1995)
Quality Progress
, vol.28
, Issue.10
, pp. 29-31
-
-
Bemowski, K.1
-
6
-
-
0003846902
-
-
Commerce Clearing House, New York, NY
-
Berle, A.A. and Means, G.C. (1932), The Modern Corporation and Private Property, Commerce Clearing House, New York, NY.
-
(1932)
The Modern Corporation and Private Property
-
-
Berle, A.A.1
Means, G.C.2
-
7
-
-
0038503482
-
Whatever happened to TQM? Or, how a good strategy got a bad reputation
-
Autumn
-
Bohan, G. (1998), "Whatever happened to TQM? Or, how a good strategy got a bad reputation", National Productivity Review, Vol. 17, Autumn, pp. 13-16.
-
(1998)
National Productivity Review
, vol.17
, pp. 13-16
-
-
Bohan, G.1
-
8
-
-
0141965782
-
How can institutions of higher education achieve quality within the new economy?
-
Burkhalter, B.B. (1996), "How can institutions of higher education achieve quality within the new economy?", Total Quality Management, Vol. 7, pp. 593-601.
-
(1996)
Total Quality Management
, vol.7
, pp. 593-601
-
-
Burkhalter, B.B.1
-
9
-
-
0141965785
-
Total quality management in higher education: Why it works: Why it does not (continuous quality improvement)
-
EdD thesis, Rutgers University, New Brunswick, NJ
-
Carey, T.R. (1998), "Total quality management in higher education: why it works: why it does not (continuous quality improvement)", EdD thesis, Rutgers University, New Brunswick, NJ.
-
(1998)
-
-
Carey, T.R.1
-
11
-
-
0003701758
-
-
Irwin McGraw-Hill, Boston, MA
-
Church, J. and Ware, R. (2000), Industrial Organization: A Strategic Approach, Irwin McGraw-Hill, Boston, MA.
-
(2000)
Industrial Organization: A Strategic Approach
-
-
Church, J.1
Ware, R.2
-
13
-
-
0003869358
-
-
MIT Center for Advanced Engineering Study, Cambridge, MA
-
Deming, W.E. (1982), Quality, Productivity and Competitive Position, MIT Center for Advanced Engineering Study, Cambridge, MA.
-
(1982)
Quality, Productivity and Competitive Position
-
-
Deming, W.E.1
-
14
-
-
0141896707
-
The emerging academic research on the link between total quality management and corporate financial performance: A critical review
-
in Stahl, M.J. (Ed.); Blackwell, Oxford
-
Easton, G.S. and Jarrell, S.L. (1999), "The emerging academic research on the link between total quality management and corporate financial performance: a critical review", in Stahl, M.J. (Ed.), Perspectives in Total Quality, Blackwell, Oxford, pp. 27-70.
-
(1999)
Perspectives in Total Quality
, pp. 27-70
-
-
Easton, G.S.1
Jarrell, S.L.2
-
15
-
-
0031227403
-
Adoption of innovations in higher education
-
Fall
-
Getz, M., Siegfried, J.J. and Anderson, K.H. (1997), "Adoption of innovations in higher education", Quarterly Review of Economics and Finance, Vol. 37, Fall, pp. 605-31.
-
(1997)
Quarterly Review of Economics and Finance
, vol.37
, pp. 605-631
-
-
Getz, M.1
Siegfried, J.J.2
Anderson, K.H.3
-
16
-
-
0010665435
-
Schools of thought in and against total quality
-
Summer
-
Giroux, H. and Landry, S. (1998), "Schools of thought in and against total quality", Journal of Managerial Issues, Vol. 10, Summer, pp. 183-203.
-
(1998)
Journal of Managerial Issues
, vol.10
, pp. 183-203
-
-
Giroux, H.1
Landry, S.2
-
17
-
-
84937324116
-
Total quality management: An update
-
Gummer, B. (2000), "Total quality management: an update", Administration in Social Work, Vol. 24 No. 2, pp. 85-103.
-
(2000)
Administration in Social Work
, vol.24
, Issue.2
, pp. 85-103
-
-
Gummer, B.1
-
18
-
-
0031232717
-
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
-
September
-
Hendricks, K.B. and Singhal, V.R. (1997), "Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards", Management Science, Vol. 43, September, pp. 1258-74.
-
(1997)
Management Science
, vol.43
, pp. 1258-1274
-
-
Hendricks, K.B.1
Singhal, V.R.2
-
19
-
-
0442277827
-
Going against the national cultural grain: A longitudinal case study of organizational culture in Turkish higher education
-
January
-
Herguner, G. and Reeves, N.B.R. (2000), "Going against the national cultural grain: a longitudinal case study of organizational culture in Turkish higher education", Total Quality Management, Vol. 11, January, pp. 45-56.
-
(2000)
Total Quality Management
, vol.11
, pp. 45-56
-
-
Herguner, G.1
Reeves, N.B.R.2
-
20
-
-
0442326063
-
Total quality management in UK higher education institutions
-
January
-
Kanji, G.K. and Bin Al Tambi, A.M. (1999a), "Total quality management in UK higher education institutions", Total Quality Management, Vol. 10, January, pp. 129-53.
-
(1999)
Total Quality Management
, vol.10
, pp. 129-153
-
-
Kanji, G.K.1
Bin Al Tambi, A.M.2
-
21
-
-
0141965789
-
TQM in US higher education
-
ASQ Quality Press, Madison, WI
-
Kanji, G.K. and Bin Al Tambi, A.M. (1999b), "TQM in US higher education", Best on Quality, ASQ Quality Press, Madison, WI.
-
(1999)
Best on Quality
-
-
Kanji, G.K.1
Bin Al Tambi, A.M.2
-
22
-
-
0442297660
-
A comparative study of quality practices in higher education institutions in the USA and Malaysia
-
May
-
Kanji, G.K., Bin Al Tambi, A.M. and Wallace, W. (1999c), "A comparative study of quality practices in higher education institutions in the USA and Malaysia", Total Quality Management, Vol. 10, May, pp. 357-71.
-
(1999)
Total Quality Management
, vol.10
, pp. 357-371
-
-
Kanji, G.K.1
Bin Al Tambi, A.M.2
Wallace, W.3
-
23
-
-
0037958873
-
Implementing TQM
-
September
-
Kirk, J. (2000), "Implementing TQM", Management Services, Vol. 44, September, pp. 14-17.
-
(2000)
Management Services
, vol.44
, pp. 14-17
-
-
Kirk, J.1
-
24
-
-
26344449899
-
Evaluation of success and failure factors and criteria in the implementation of total quality management principles in administration at selected institutions of higher education
-
PhD dissertation, University of Toledo, Toledo, OH
-
Klocinski, J.R. (1999), "Evaluation of success and failure factors and criteria in the implementation of total quality management principles in administration at selected institutions of higher education", PhD dissertation, University of Toledo, Toledo, OH.
-
(1999)
-
-
Klocinski, J.R.1
-
25
-
-
22444453291
-
Higher education and total quality management
-
Koch, J.V. and Fisher, J.L. (1998), "Higher education and total quality management", Total Quality Management, Vol. 9 No. 8, pp. 659-68.
-
(1998)
Total Quality Management
, vol.9
, Issue.8
, pp. 659-668
-
-
Koch, J.V.1
Fisher, J.L.2
-
27
-
-
0141896709
-
Whatever happened to TQM?
-
June
-
Larson, M. (1999), "Whatever happened to TQM?", Quality, Vol. 38, June, pp. 32-5.
-
(1999)
Quality
, vol.38
, pp. 32-35
-
-
Larson, M.1
-
28
-
-
0003530442
-
-
Jossey-Bass, San Francisco, CA
-
Lawler, E.E., Mohrman, S.A. and Ledford, G.E. Jr (1998), Strategies for High Performance Organizations: Employee Involvement, TQM, and Reengineering Programs in Fortune 1000 Corporations, Jossey-Bass, San Francisco, CA.
-
(1998)
Strategies for High Performance Organizations: Employee Involvement, TQM, and Reengineering Programs in Fortune 1000 Corporations
-
-
Lawler, E.E.1
Mohrman, S.A.2
Ledford Jr., G.E.3
-
29
-
-
22644452671
-
Measuring the satisfaction gap: Education in the marketplace
-
July
-
Long, P., Tricker, T., Rangecroft, M. and Gilroy, P. (1999), "Measuring the satisfaction gap: education in the marketplace", Total Quality Management, Vol. 10, July, pp. S772-8.
-
(1999)
Total Quality Management
, vol.10
-
-
Long, P.1
Tricker, T.2
Rangecroft, M.3
Gilroy, P.4
-
30
-
-
0642282673
-
Quality improvement pursuits in American higher education
-
Lozier, G.G. and Teeter, D.J. (1996), "Quality improvement pursuits in American higher education", Total Quality Management, Vol. 7, pp. 189-201.
-
(1996)
Total Quality Management
, vol.7
, pp. 189-201
-
-
Lozier, G.G.1
Teeter, D.J.2
-
31
-
-
0003552102
-
-
Times Books, New York, NY
-
Micklethwait, J. and Woolridge, A. (1996), The Witch-Doctors: Making Sense of the Management Gurus, Times Books, New York, NY.
-
(1996)
The Witch-Doctors: Making Sense of the Management Gurus
-
-
Micklethwait, J.1
Woolridge, A.2
-
32
-
-
0141965790
-
A customer-oriented approach to the measurement and improvement of quality in engineering education
-
PhD dissertation, Birmingham University, Birmingham
-
Owlia, M.S. (1996), "A customer-oriented approach to the measurement and improvement of quality in engineering education", PhD dissertation, Birmingham University, Birmingham.
-
(1996)
-
-
Owlia, M.S.1
-
33
-
-
0642343887
-
Quality in higher education: A survey
-
Owlia, M.S. and Aspinwall, E.M. (1996), "Quality in higher education: a survey", Total Quality Management, Vol. 7, pp. 161-71.
-
(1996)
Total Quality Management
, vol.7
, pp. 161-171
-
-
Owlia, M.S.1
Aspinwall, E.M.2
-
34
-
-
0542422240
-
A framework for measuring quality in higher education
-
August
-
Owlia, M.S. and Aspinwall, E.M. (1998), "A framework for measuring quality in higher education", Total Quality Management, Vol. 9, August, pp. 501-18.
-
(1998)
Total Quality Management
, vol.9
, pp. 501-518
-
-
Owlia, M.S.1
Aspinwall, E.M.2
-
35
-
-
0141965788
-
-
translated from the Italian by John Linstrum, Eyre Methuen, London
-
Pirandello, L. (1979), Six Characters in Search of an Author, translated from the Italian by John Linstrum, Eyre Methuen, London.
-
(1979)
Six Characters in Search of an Author
-
-
Pirandello, L.1
-
36
-
-
0141931186
-
Continuously struggling with TQM
-
van der Wiele, T. and Brown, A. (2000), "Continuously struggling with TQM", Proceedings of the Annual Quality Congress, American Society for Quality Control, Milwaukee, WI.
-
(2000)
Proceedings of the Annual Quality Congress, American Society for Quality Control, Milwaukee, WI
-
-
Van Der Wiele, T.1
Brown, A.2
-
37
-
-
0001819287
-
Quality management and the management of quality
-
in Wilkinson, A. and Willmott, H. (Eds); Routledge, London
-
Webb, J. (1995), "Quality management and the management of quality", in Wilkinson, A. and Willmott, H. (Eds), Making Quality Critical - New Perspectives on Organization Change, Routledge, London.
-
(1995)
Making Quality Critical - New Perspectives on Organization Change
-
-
Webb, J.1
-
38
-
-
0009200337
-
-
Macmillan, London
-
Wilkinson, A., Redman, T., Snape, E. and Marchington, M. (1998), Merging TQM: Theory and Practice, Macmillan, London.
-
(1998)
Merging TQM: Theory and Practice
-
-
Wilkinson, A.1
Redman, T.2
Snape, E.3
Marchington, M.4
-
39
-
-
0031641660
-
TQM implementation barriers in higher education
-
Yousser, M.A., Libby, P., Al-Khafaji, A. and Sawyer, G. Jr (1998), "TQM implementation barriers in higher education", International Journal of Technology Management, Vol. 16 No. 4/5/6, pp. 584-93.
-
(1998)
International Journal of Technology Management
, vol.16
, Issue.4-6
, pp. 584-593
-
-
Yousser, M.A.1
Libby, P.2
Al-Khafaji, A.3
Sawyer Jr., G.4
-
40
-
-
0032220665
-
The rhetoric and reality of total quality management
-
September
-
Zbaracki, M.J. (1998), "The rhetoric and reality of total quality management", Administrative Science Quarterly, Vol. 43, September, pp. 602-36.
-
(1998)
Administrative Science Quarterly
, vol.43
, pp. 602-636
-
-
Zbaracki, M.J.1
|