Conceptualizing total quality management in engineering education and developing a TQM educational excellence model

Total Quality Management and Business Excellence

Volumn 17, Issue 7, 2006, Pages 913-934

  Sakthivel, P B ^a,b   Raju, R ^a  

^a ANNA UNIVERSITY   (India)

^b Yahoo Software Development India Pvt Ltd   (India)

Author keywords

Commitment; Constructs; Customer focus; Customer satisfaction; Customer value; Higher education; Leadership; Top management; Total Quality Management (TQM); TQM model

Indexed keywords

EID: 33748577973     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600595476     Document Type: Review

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