Quality management in US higher education

Total Quality Management

Volumn 13, Issue 2, 2002, Pages 207-215

  Grant, Delvin ^a   Mergen, Erhan ^a   Widrick, Stanley ^a  

^a DEPAUL UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036521820     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120102441     Document Type: Review

References (12)

1. Bailey, D. & Bennett, J. (1996) The realistic model of higher education, Quality Progress, November, pp. 77-79.
2. Bass, K., Dellana, S. & Herbert, F. (1996) Assessing the use of quality management in the business school classroom, Journal of Education for Business, July/August.
3. Coate, E. (1999) Implementing total quality management in a university setting. In:H. COSTIN (Ed.) Strategies for Quality Improvement (New York, Dryden Press), pp. 591-628.
4. Ensby, M. & Mahmoodi, F. (1997) Using the Baldrige Award criteria in college slassrooms, Quality Progress, April, pp. 85-91.
5. Gitlow, H., Oppenheim, A. & Oppenheim, R. (1995) Quality Management: Tools and Methods for Improvement, 2nd Edn (Boston, MA, Irwin), pp. 4-8.
6. Juran, J. & Gryna, F. (1993) Quality Planning and Analysis, 3rd Edn (New York, McGraw-Hill).
7. Koch, J. & Fisher, J. (1998) Higher education and total quality management, Total Quality Management, 9, pp. 659-668.
8. Mergen, E., Grant, D. & Widrick, S. (2000) Quality management applied to higher education, Total Quality Management, 11, pp. 345-352.
9. Muse, W. & Burkhalter, B. (1998) Restructuring brings quality improvements to Auburn University, Total Quality Management, July.
10. Potocki, K., Brocato, R. & Popick, P. (1994) How TQM works in a university classroom, The Journal for Quality and Participation, January/Februaury.
11. Swift, J. (1996) Using TQM to identify education improvements in the College of Education at the University of Miami, Computers and Industrial Engineering.
12. Wallace, J. (1999) The case for student as customer, Quality Progress, February, pp. 47-51.