Investigating the e-CRM activities of Irish SMEs

Journal of Small Business and Enterprise Development

Volumn 16, Issue 3, 2009, Pages 443-465

  Harrigan, Paul ^a   Ramsey, Elaine ^b   Ibbotson, Patrick ^b  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^b UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Customer relations; Customer service management; Internet; Ireland; Northern Ireland; Small to medium sized enterprises

Indexed keywords

EID: 70349642476     PISSN: 14626004     EISSN: None     Source Type: Journal    
DOI: 10.1108/14626000910977161     Document Type: Article

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