Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)

Decision Sciences

Volumn 33, Issue 3, 2002, Pages 347-384

  Sum, Chee Chuong ^a   Lee, Yang Sang ^a   Hays, Julie M ^b   Hill, Arthur V ^c  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF ST THOMAS   (United States)

^c UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036626364     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2002.tb01648.x     Document Type: Article

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