A psychometric evaluation of the expectations, perceptions, and difference-scores generated by the IS-adapted servqual instrument

Decision Sciences

Volumn 33, Issue 2, 2002, Pages 281-296

  Carr, Christopher L ^a  

^a UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

Analysis of Difference Scores; Information Systems Infrastructure; Service Quality; SERVQUAL

Indexed keywords

EID: 0036056886     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2002.tb01645.x     Document Type: Article

References (20)

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