Measuring users' perceived portal service quality: An empirical study

Total Quality Management and Business Excellence

Volumn 16, Issue 3, 2005, Pages 309-320

  Kuo, Tsuang ^a   Lu, Iuan Yuan ^a   Huang, Chiung Hui ^a   Wu, Guo Chiang ^a  

^a NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

Author keywords

E commerce; SERVQUAL; Web portal service quality

Indexed keywords

EID: 18844397316     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500053824     Document Type: Article

References (18)

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