Net-based customer service systems: Evolution and revolution in Web site functionalities

Decision Sciences

Volumn 35, Issue 3, 2004, Pages 423-455

  Piccoli, Gabriele ^a   Brohman, M Kathryn ^b   Watson, Richard T ^c   Parasuraman, A ^d  

^a 335 Statler Hall   (United States)

^b QUEEN S UNIVERSITY   (Canada)

^c UNIVERSITY OF GEORGIA   (United States)

^d UNIVERSITY OF MIAMI   (United States)

Author keywords

Case Study; e Business; e Services; Information Management; Information Technology and Customer Service; Inter Organizational Systems; Planning and Control

Indexed keywords

EID: 20444485763     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.0011-7315.2004.02620.x     Document Type: Article

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