The Economic Payout Model for Service Guarantees

Decision Sciences

Volumn 36, Issue 2, 2005, Pages 197-220

  Baker, Tim ^a   Collier, David A ^b  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Calculus; Customer Service; Operations; Service Guarantees; Warranties

Indexed keywords

EID: 27844498281     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5414.2005.00071.x     Document Type: Article

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