Trust requirements in ε-business

Communications of the ACM

Volumn 43, Issue 12, 2000, Pages 81-87

  Jones, Sara ^b   Wilikens, Marc ^a   Morris, Philip ^a   Masera, Marcelo ^b  

^a JOINT RESEARCH CENTRE   (Italy)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0039101844     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/355112.355128     Document Type: Article

References (12)

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3. Information Society Project Office. Memorandum of understanding "Open access to electronic commerce for European SMEs" EN 1.3, (Apr. 1998) and followup and impact of the memorandum of understanding; www.ispo.cec.be/ecommerce/mou/default.htm.
4. Hoffman, D.L., Novak, T.P., and Peralta, M. Building consumer trust online. Commun. ACM 42, 4 (Apr. 1999), 80-85.
5. Information Society Project Office. Electronic Commerce: An Introduction; www.ispo.cec.be/ecommerce/introduc.htm.
6. Jones, S. and Morris, P. TRUST-EC: Requirements for Trust and Confidence in E-Commerce: Report of the Workshop held in Luxembourg, April 8th-9th, 1999. Issue 2. European Communities EUR Report, EUR 18749 EN.
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8. Steiner, M., Ed. SEMPER Consortium: Advanced Services, Architecture and Design, Deliverable D10 of ACTS project AC026. Public Specification, March 1999; www.semper.org.
9. Tan, Y. and Thoen, W. Towards a generic model of trust for electronic commerce. In Deception, Fraud and Trust in Agent Societies. Castelfranchi, C., Tan, Y., Falcone, R. and Firozabadi, B.S., Eds., Proceedings of Agents'99, workshop 7, May 1st, 1999, Seattle, published by the National Research Council, Institute of Psychology, Rome, Italy.
10. U.K. Department of Trade and Industry. Building Confidence in Electronic Commerce - A Consultation Document. March 1999; dti.gov.uk/CII/elec/consfn1.pdf.
11. Wilikens, M., Vahrenwald, A., and Morris, P. Out-of-court dispute settlement systems for e-commerce: Report of an exploratory study. European Communities EUR Report, September 2000.
12. Wilikens, M., Morris, P. and Masera, M., Eds. Defining the European Dependability Initiative: A Strategy Document. European Communities EUR Report, EUR 18139 EN, May 1998.