E-services and offline fulfilment: How e-loyalty is created

Managing Service Quality

Volumn 15, Issue 2, 2005, Pages 182-194

  Semeijn, Janjaap ^a   van Riel, Allard C R ^b   van Birgelen, Marcel J H ^c   Streukens, Sandra ^c  

^a OPEN UNIVERSITY OF THE NETHERLANDS   (Netherlands)

^b UNIVERSITY OF LIÈGE   (Belgium)

^c MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Internet; Loyalty schemes; Quality; Services

Indexed keywords

EID: 19644396654     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510585361     Document Type: Article

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