-
1
-
-
0002221283
-
A functionalist approach to shame and guilt
-
J. P. Tangney, & K. W. Fischer (Eds.), New York: Guilford Press
-
Barret K.C. A functionalist approach to shame and guilt In Tangney J.P. Fischer K.W. (Eds.) Self-conscious emotions 1995 25-63 Guilford Press New York
-
(1995)
Self-conscious Emotions
, pp. 25-63
-
-
Barret, K.C.1
-
2
-
-
21344458308
-
The need to belong: Desire for interpersonal attachments as a fundamental human motivation
-
Baumeister R.F. The need to belong: Desire for interpersonal attachments as a fundamental human motivation Psychological Bulletin 21 1995 1256-1268
-
(1995)
Psychological Bulletin
, vol.21
, pp. 1256-1268
-
-
Baumeister, R.F.1
-
3
-
-
0000298529
-
Interpersonal aspects of guilt: Evidence from narrative studies
-
J. P. Tangney, & K. W. Fischer (Eds.), New York: Guilford Press
-
Baumeister R.F. Stillwell A.M. Heatherton T.F. Interpersonal aspects of guilt: Evidence from narrative studies In Tangney J.P. Fischer K.W. (Eds.) Self-conscious emotions 1995 255-273 Guilford Press New York
-
(1995)
Self-conscious Emotions
, pp. 255-273
-
-
Baumeister, R.F.1
Stillwell, A.M.2
Heatherton, T.F.3
-
4
-
-
0025397298
-
Comparative fit indexes in structural models
-
Bentler P.M. Comparative fit indexes in structural models Psychological Bulletin 107 1990 238-246
-
(1990)
Psychological Bulletin
, vol.107
, pp. 238-246
-
-
Bentler, P.M.1
-
5
-
-
21144482198
-
Carry-over and backfire effects in marketing research
-
Bickart B.A. Carry-over and backfire effects in marketing research Journal of Marketing Research 30 1993 52-62
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 52-62
-
-
Bickart, B.A.1
-
7
-
-
49649159480
-
The effects of incompetency, audience acquaintanceship, and anticipated evaluative feedback on face-saving behavior
-
Brown B.R. Garland H. The effects of incompetency, audience acquaintanceship, and anticipated evaluative feedback on face-saving behavior Journal of Experimental Social Psychology 7 1971 490-502
-
(1971)
Journal of Experimental Social Psychology
, vol.7
, pp. 490-502
-
-
Brown, B.R.1
Garland, H.2
-
8
-
-
0031538661
-
Effects of goal directed emotions on salesperson volitions, behavior, and performance: A longitudinal study
-
Brown S.P. Cron W.C. Slocum J.W. Effects of goal directed emotions on salesperson volitions, behavior, and performance: A longitudinal study Journal of Marketing 61 1997 39-50
-
(1997)
Journal of Marketing
, vol.61
, pp. 39-50
-
-
Brown, S.P.1
Cron, W.C.2
Slocum, J.W.3
-
9
-
-
0003511136
-
Self-consciousness and social anxiety
-
Hillsdale, NJ: Lawrence Erlbaum Assoc
-
Buss A.H. Self-consciousness and social anxiety 1980 Lawrence Erlbaum Assoc. Hillsdale, NJ
-
(1980)
-
-
Buss, A.H.1
-
12
-
-
0001781428
-
A cognitive model of social phobia
-
R. G. Heimberg, M. R. Leibowitz, D. A. Hope, & F. R. Schneider (Eds.), New York: Guilford Press
-
Clark D.M. Wells A. A cognitive model of social phobia In Heimberg R.G. Leibowitz M.R. Hope D.A. Schneider F.R. (Eds.) Social phobia 1995 69-93 Guilford Press New York
-
(1995)
Social Phobia
, pp. 69-93
-
-
Clark, D.M.1
Wells, A.2
-
13
-
-
0003056894
-
Relationship quality in services selling: An interpersonal influence perspective
-
July
-
Crosby L.A. Evans K.R. Cowles D. Relationship quality in services selling: An interpersonal influence perspective Journal of Marketing 54 1990, July 68-81
-
(1990)
Journal of Marketing
, vol.54
, pp. 68-81
-
-
Crosby, L.A.1
Evans, K.R.2
Cowles, D.3
-
15
-
-
0002436656
-
Individual differences in childhood shyness: Distinguishing fearful and self-conscious shyness
-
L. Schmidt, & J. Schilkin (Eds.), Oxford: Oxford Univ. Press
-
Crozier R.W. Individual differences in childhood shyness: Distinguishing fearful and self-conscious shyness In Schmidt L. Schilkin J. (Eds.) Extreme fear and social phobia 1999 14-29 Oxford Univ. Press Oxford
-
(1999)
Extreme Fear and Social Phobia
, pp. 14-29
-
-
Crozier, R.W.1
-
16
-
-
0041293393
-
Facework
-
Newbury Park, CA: Sage
-
Crozier R.W. Metts S. Facework 1994 Sage Newbury Park, CA
-
(1994)
-
-
Crozier, R.W.1
Metts, S.2
-
17
-
-
0032368560
-
Information control and influence in emergent buying centers
-
Dawes P.L. Lee D.Y. Dowling G.R. Information control and influence in emergent buying centers Journal of Marketing 62 2 1998 55-68
-
(1998)
Journal of Marketing
, vol.62
, Issue.2
, pp. 55-68
-
-
Dawes, P.L.1
Lee, D.Y.2
Dowling, G.R.3
-
19
-
-
0002507590
-
Expression and the nature of emotion
-
P. Ekman, & K. Sherer (Eds.), Hillsdale, NJ: Erlbaum
-
Ekman P. Expression and the nature of emotion In Ekman P. Sherer K. (Eds.) Approaches to emotions 1984 319-343 Erlbaum Hillsdale, NJ
-
(1984)
Approaches to Emotions
, pp. 319-343
-
-
Ekman, P.1
-
20
-
-
0348056321
-
Emotional intelligence
-
T. J. Mayne, & G. A. Bonnano (Eds.), New York: Guilford Press
-
Feldman-Barret L. Gross J.J. Emotional intelligence In Mayne T.J. Bonnano G.A. (Eds.) Emotions 2001 286-310 Guilford Press New York
-
(2001)
Emotions
, pp. 286-310
-
-
Feldman-Barret, L.1
Gross, J.J.2
-
22
-
-
0002660328
-
Self-conscious emotions and the affect revolution: Framework and overview
-
J. P. Tangney, & K. W. Fischer (Eds.), New York: Guilford Press
-
Fischer K.W. Tangney J.T. Self-conscious emotions and the affect revolution: Framework and overview In Tangney J.P. Fischer K.W. (Eds.) Self conscious emotions 1995 3-24 Guilford Press New York
-
(1995)
Self Conscious Emotions
, pp. 3-24
-
-
Fischer, K.W.1
Tangney, J.T.2
-
25
-
-
0000674883
-
Measuring organizational cultures: A qualitative and quantitative study across twenty cases
-
Hofstede G. Neuijen B. Ohavy D. Sanders G. Measuring organizational cultures: A qualitative and quantitative study across twenty cases Administrative Science Quarterly 35 1990 286-316
-
(1990)
Administrative Science Quarterly
, vol.35
, pp. 286-316
-
-
Hofstede, G.1
Neuijen, B.2
Ohavy, D.3
Sanders, G.4
-
26
-
-
0003575538
-
The face of emotion
-
New York: Appleton-Century-Crofts
-
Izard C.E. The face of emotion 1971 Appleton-Century-Crofts New York
-
(1971)
-
-
Izard, C.E.1
-
27
-
-
0009020011
-
Cognitive and social construction in emotions
-
M. Lewis, & J. M. Haviland-Jones (Eds.), New York: Guilford Press
-
Johnson-Laird P.N. Oatley K. Cognitive and social construction in emotions In Lewis M. Haviland-Jones J.M. (Eds.) Handbook of emotions 2000 458-475 Guilford Press New York
-
(2000)
Handbook of Emotions
, pp. 458-475
-
-
Johnson-Laird, P.N.1
Oatley, K.2
-
28
-
-
25944474587
-
-
LISREL8 User's reference guide Chicago, IL: Scientific Software
-
Jöreskog K.G. Sörbom D. LISREL8 User's reference guide 1996 Scientific Software Chicago, IL
-
(1996)
-
-
Jöreskog, K.G.1
Sörbom, D.2
-
29
-
-
0041793991
-
-
Personal conversation
-
Keltner, D. (2001). Personal conversation.
-
(2001)
-
-
Keltner, D.1
-
30
-
-
0031279085
-
Embarrassment: Its distinct form and appeasement functions
-
Keltner D. Buswell B.N. Embarrassment: Its distinct form and appeasement functions Psychological Bulletin 122 3 1997 250-270
-
(1997)
Psychological Bulletin
, vol.122
, Issue.3
, pp. 250-270
-
-
Keltner, D.1
Buswell, B.N.2
-
31
-
-
0000134246
-
Social functions of emotions at four levels of analysis
-
Keltner D. Haidt J. Social functions of emotions at four levels of analysis Cognition and Emotion 13 1999 505-521
-
(1999)
Cognition and Emotion
, vol.13
, pp. 505-521
-
-
Keltner, D.1
Haidt, J.2
-
32
-
-
0003316602
-
Social emotions
-
T. J. Mayne, & G. A. Bonanno (Eds.), New York: Guilford Press
-
Keltner D. Haidt J. Social emotions In Mayne T.J. Bonanno G.A. (Eds.) Emotions 2001 192-213 Guilford Press New York
-
(2001)
Emotions
, pp. 192-213
-
-
Keltner, D.1
Haidt, J.2
-
33
-
-
0031506429
-
Appeasement in human emotion, social practice, and personality
-
Keltner D. Young R.C. Buswell B.N. Appeasement in human emotion, social practice, and personality Aggressive Behavior 23 1997 359-374
-
(1997)
Aggressive Behavior
, vol.23
, pp. 359-374
-
-
Keltner, D.1
Young, R.C.2
Buswell, B.N.3
-
34
-
-
0041293391
-
Permitted disrespect: Teasing in interpersonal interaction
-
R. M. Kowalski (Ed.), Washington: APA Publication
-
Kowalski R.M. Howerton E. McKenzie M. Permitted disrespect: Teasing in interpersonal interaction In Kowalski R.M. (Ed.) Behaving badly 2000 177-202 APA Publication Washington
-
(2000)
Behaving Badly
, pp. 177-202
-
-
Kowalski, R.M.1
Howerton, E.2
McKenzie, M.3
-
37
-
-
0030522477
-
The motivated expression of embarrassment following a self-predicament
-
Leary M.R. Landel J.L. Patton K.M. The motivated expression of embarrassment following a self-predicament Journal of Personality 64 1996 619-636
-
(1996)
Journal of Personality
, vol.64
, pp. 619-636
-
-
Leary, M.R.1
Landel, J.L.2
Patton, K.M.3
-
39
-
-
0030339746
-
Why do bad moods increase self-defeating behavior? Emotion, risk taking, and self-regulating
-
Leith K.P. Baumeister R.F. Why do bad moods increase self-defeating behavior? Emotion, risk taking, and self-regulating Journal of Personality and Social Psychology 71 6 1996 1250-1267
-
(1996)
Journal of Personality and Social Psychology
, vol.71
, Issue.6
, pp. 1250-1267
-
-
Leith, K.P.1
Baumeister, R.F.2
-
40
-
-
0002173969
-
Self-conscious emotions: Embarrassment, pride, shame, and guilt
-
M. Lewis, & J. M. Haviland-Jones (Eds.), New York: Guilford Press
-
Lewis M. Self-conscious emotions: Embarrassment, pride, shame, and guilt In Lewis M. Haviland-Jones J.M. (Eds.) Handbook of emotions 2000 623-636 Guilford Press New York
-
(2000)
Handbook of Emotions
, pp. 623-636
-
-
Lewis, M.1
-
42
-
-
12044258070
-
Culture and the self: Implications for cognition, emotion, and motivation
-
Markus H. Kitayama S. Culture and the self: Implications for cognition, emotion, and motivation Psychological Review 98 1991 224-253
-
(1991)
Psychological Review
, vol.98
, pp. 224-253
-
-
Markus, H.1
Kitayama, S.2
-
44
-
-
0000300108
-
Social sources and interactive functions of emotion: The case of embarrassment
-
M. S. Clark (Ed.), Newbury Park, CA: Sage
-
Miller R.S. Leary M.R. Social sources and interactive functions of emotion: The case of embarrassment In Clark M.S. (Ed.) Review of Personality and Social Psychology vol. 4 1992 202-221 Sage Newbury Park, CA
-
(1992)
Review of Personality and Social Psychology
, vol.4
, pp. 202-221
-
-
Miller, R.S.1
Leary, M.R.2
-
46
-
-
0014983434
-
Embarrassment, facework, and eye contact: Testing a theory of embarrassment
-
Modigliani A. Embarrassment, facework, and eye contact: Testing a theory of embarrassment Journal of Personality and Social Psychology 17 1971 15-24
-
(1971)
Journal of Personality and Social Psychology
, vol.17
, pp. 15-24
-
-
Modigliani, A.1
-
47
-
-
0033411585
-
Commercial friendships: Service provider-client relationships in context
-
October
-
Price L.L. Arnould E.J. Commercial friendships: Service provider-client relationships in context Journal of Marketing 63 1999, October 38-56
-
(1999)
Journal of Marketing
, vol.63
, pp. 38-56
-
-
Price, L.L.1
Arnould, E.J.2
-
48
-
-
84937262697
-
Gender, jobs, and emotional labor in a complex organization
-
R. Erickson, & B. Cuthbertson-Johnson (Eds.), Greenwich, CT: JAI Press
-
Pugliesi K. Shook S.L. Gender, jobs, and emotional labor in a complex organization In Erickson R. Cuthbertson-Johnson B. (Eds.) Social perspectives on emotion 1997 283-316 JAI Press Greenwich, CT
-
(1997)
Social Perspectives on Emotion
, pp. 283-316
-
-
Pugliesi, K.1
Shook, S.L.2
-
49
-
-
84934452542
-
Appraisal determinants of discrete emotions
-
Roseman I.J. Appraisal determinants of discrete emotions Cognition and Emotion 5 1991 161-200
-
(1991)
Cognition and Emotion
, vol.5
, pp. 161-200
-
-
Roseman, I.J.1
-
51
-
-
0041336817
-
A theoretical, developmental, and clinical investigation of embarrassment
-
Sattler J.M. A theoretical, developmental, and clinical investigation of embarrassment Genetic Psychology Monographs 71 1965 19-59
-
(1965)
Genetic Psychology Monographs
, vol.71
, pp. 19-59
-
-
Sattler, J.M.1
-
52
-
-
84985810477
-
The social implications of embarrassment displays and restitution behavior
-
Semin G.R. Manstead A.S. The social implications of embarrassment displays and restitution behavior European Journal of Social Psychology 12 1982 367-377
-
(1982)
European Journal of Social Psychology
, vol.12
, pp. 367-377
-
-
Semin, G.R.1
Manstead, A.S.2
-
53
-
-
0007110183
-
Why would anyone want to intentionally embarrass me?
-
R. M. Kowalski (Ed.), New York: Plenum
-
Sharkey W.F. Why would anyone want to intentionally embarrass me? In Kowalski R.M. (Ed.) Aversive interpersonal behaviors 1997 57-86 Plenum New York
-
(1997)
Aversive Interpersonal Behaviors
, pp. 57-86
-
-
Sharkey, W.F.1
-
54
-
-
84933487401
-
Service encounters as rites of integration: An information processing model
-
Siehl C. Bowen D.E. Pearson C. Service encounters as rites of integration: An information processing model Organization Science 3 4 1992 537-555
-
(1992)
Organization Science
, vol.3
, Issue.4
, pp. 537-555
-
-
Siehl, C.1
Bowen, D.E.2
Pearson, C.3
-
55
-
-
21844504809
-
Behavioral and psychological consequences of boundary spanning burnout for customer service representatives
-
Singh J. Goolsby J.R. Rhoads G.K. Behavioral and psychological consequences of boundary spanning burnout for customer service representatives Journal of Marketing 1994 558-569
-
(1994)
Journal of Marketing
, pp. 558-569
-
-
Singh, J.1
Goolsby, J.R.2
Rhoads, G.K.3
-
56
-
-
0002373795
-
Adaptive selling: Conceptualization, measurement and nomological validity
-
Spiro R.L. Weitz B.A. Adaptive selling: Conceptualization, measurement and nomological validity Journal of Marketing Research 29 1990 61-69
-
(1990)
Journal of Marketing Research
, vol.29
, pp. 61-69
-
-
Spiro, R.L.1
Weitz, B.A.2
-
57
-
-
0002712489
-
Shame and guilt in interpersonal relationships
-
J. P. Tangney, & K. W. Fischer (Eds.), New York: Guilford Press
-
Tangney J.P. Shame and guilt in interpersonal relationships In Tangney J.P. Fischer K.W. (Eds.) Self-conscious emotions 1995 114-139 Guilford Press New York
-
(1995)
Self-conscious Emotions
, pp. 114-139
-
-
Tangney, J.P.1
-
58
-
-
0030161843
-
Are shame, guilt, and embarrassment distinct emotions?
-
Tangney J.P. Miller R.S. Flicker L. Barlow D.H. Are shame, guilt, and embarrassment distinct emotions? Journal of Personality and Social Psychology 70 1996 1256-1264
-
(1996)
Journal of Personality and Social Psychology
, vol.70
, pp. 1256-1264
-
-
Tangney, J.P.1
Miller, R.S.2
Flicker, L.3
Barlow, D.H.4
-
59
-
-
0001033555
-
Problematic social emotions: Shame, guilt, jealousy and envy
-
R. M. Kowalksi, & M. R. Leary (Eds.), Washington: APA
-
Tangney J.P. Salovey P. Problematic social emotions: Shame, guilt, jealousy and envy In Kowalksi R.M. Leary M.R. (Eds.) The social psychology of emotional and behavioral problems 1999 167-195 APA Washington
-
(1999)
The Social Psychology of Emotional and Behavioral Problems
, pp. 167-195
-
-
Tangney, J.P.1
Salovey, P.2
-
60
-
-
0002242237
-
Emotion deviance: Research agendas
-
T. D. Kemper (Ed.), Albany: State University of New York Press
-
Thoits P.A. Emotion deviance: Research agendas In Kemper T.D. (Ed.) Research agendas in the sociology of emotions 1990 180-206 State University of New York Press Albany
-
(1990)
Research Agendas in the Sociology of Emotions
, pp. 180-206
-
-
Thoits, P.A.1
-
61
-
-
0034377225
-
Sales call anxiety: Exploring what it means when fear rules a sales encounter
-
July
-
Verbeke W.J. Bagozzi R.P. Sales call anxiety: Exploring what it means when fear rules a sales encounter Journal of Marketing 64 2000, July 88-101
-
(2000)
Journal of Marketing
, vol.64
, pp. 88-101
-
-
Verbeke, W.J.1
Bagozzi, R.P.2
-
62
-
-
0036041455
-
A situational analysis on how salespeople experience and cope with shame and embarrassment
-
Verbeke W.J. Bagozzi R.P. A situational analysis on how salespeople experience and cope with shame and embarrassment Psychology and Marketing 19 9 2002 714-741
-
(2002)
Psychology and Marketing
, vol.19
, Issue.9
, pp. 714-741
-
-
Verbeke, W.J.1
Bagozzi, R.P.2
-
63
-
-
0002829543
-
Effectiveness in sales interactions: A contingency framework
-
Weitz B. Effectiveness in sales interactions: A contingency framework Journal of Marketing 45 1981 85-103
-
(1981)
Journal of Marketing
, vol.45
, pp. 85-103
-
-
Weitz, B.1
|