Performance measurement system

Total Quality Management

Volumn 13, Issue 5, 2002, Pages 715-728

  Kanji, Gopal K ^a  

^a Kanji Quality Culture Ltd   (United Kingdom)

Author keywords

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Indexed keywords

EID: 0036699843     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000002090     Document Type: Article

References (6)

1. Ikanji, G.K. (1998) Measurement of Business Excellence, Total Quality Management, 9, pp. 633-643.
2. Kanji, G.K. (2000) A European Application or The Business Excellence Index, Quality Progress, December, pp. 109-114.
3. Kanji, G.K. (2002) Measuring Business Excellence (London and New York, Routledge).
4. Kanji, G.K. & Moura E Sá, P. (2002) Kanji's Business Scorecard, Total Quality Management, 13(1), pp. 13-27.
5. Kaplan, R.S. & Norton, D.P. (1992) The Balance Scorecard-measures the drive performance, Harvard Business Review, January-February, pp. 71-79.
6. Kaplan, R.S. & Norton, D.P. (1996) The Balance Scorecard-Translating Strategy into Action (Harvard, Harvard Business School Press).