Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II

Total Quality Management

Volumn 9, Issue 7, 1998, Pages 539-552

  Tang, K H ^a   Zairi, M ^a  

^a UNIVERSITY OF BRADFORD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542422239     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988244     Document Type: Article

References (12)

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