Integrating EI/TQM efforts for performance improvement: A model

Integrated Manufacturing Systems

Volumn 13, Issue 7, 2002, Pages 447-458

  Pun, Kit Fai ^a   Gill, Raj ^b  

^a UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

^b MIDDLESEX UNIVERSITY   (United Kingdom)

Author keywords

Employee involvement; Improvement; Performance; Total quality management

Indexed keywords

MOTIVATION; PERFORMANCE; PERSONNEL; STRATEGIC PLANNING;

EMPLOYEE INVOLVEMENT (EI);

TOTAL QUALITY MANAGEMENT;

EID: 0036452570     PISSN: 09576061     EISSN: None     Source Type: Journal    
DOI: 10.1108/09576060210442626     Document Type: Article

References (36)

1. Amsden, R.T., Ferratt, T.W. and Amsden, D.M. (1996), “TQM: core paradigm changes”, Business Horizon, Vol. 19 No. 6, pp. 6-14.
2. Beasley, K. (1994), Self-Assessment: A Tool for Integrated Management, Stanley Thornes Publishers, Cheltenham.
3. Bounds, G.H., Dobbins, G.H. and Fowler, O.S. (1995), Management: A Total Quality Perspective, South-Western College Publishing, Cincinnati, OH.
4. Cameron, K.S. and Whetten, D.A. (1983), Organizational Effectiveness: A Comparison Multiple Models, Academic Press, New York, NY.
5. Chu, K.F. (1997), “An organizational culture for quality through empowerment”, Proceedings of the 2nd International Conference on Quality and Reliability, Hong Kong, Vol. 1, September, pp. 19-23.
6. Dale, B.G. (1999), Managing Quality, 3rd ed., Blackwell Publishers, Oxford.
7. Dale, B., Cooper, C. and Wilkinson, A. (1997), Managing Quality and Human Resources: A Guide to Continuous Improvement, 2nd ed., Blackwell Publishers, Oxford.
8. Deming, W.E. (1986), Out of Crisis, MIT Press, Cambridge, MA.
9. Guimaraes, T. (1997), “Assessing employee turnover intentions before/after TQM”, International Journal of Quality & Reliability Management, Vol. 14 No. 1, pp. 46-63.
10. Hammer, M. and Champy, J. (1993), Reengineering the Corporation, Harper Collins, New York, NY.
11. Head, C.W. (1997), Beyond Corporate Transformation: A Whole Systems Approach to Creating and Sustaining High Performance, Productivity Press, Portland, OR.
12. Hyman, J. and Mason, B. (1995), Managing Employee Involvement and Participation, Sage, London.
13. Imai, M. (1991), Kaizen: The Key to Japan's Competitive Success, McGraw-Hill, New York, NY.
14. Kolarik, W.J. (1999), Creative Quality: Process Design for Results, McGraw-Hill, New York, NY.
15. Lawler, E.E. III, Mohrman, S.A. and Ledford, G.E. Jr (1995), Creative High Performance Organization: Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies, Jossey-Bass, San Franciso, CA.
16. Lindsay, W.M. and Petrick, J.A. (1997), Total Quality and Organization Development, St Lucie Press, Delray Beach, FL.
17. Lozada, E. and Contreras, A. (1999), “Implementation of TQM and HRD in Venezuela”, The AOTS Quarterly KENSHU, Vol. 151, Spring, pp. 27-30.
18. Macdonald, J. (1993), TQM: Does It Always Work?, Technical Communications (Publishing) Ltd, Letchworth.
19. Macdonald, J. (1995), Understanding Business Process Re-engineering, Institute of Management, Corby.
20. Marchington, M. (1995), “Fairy tales and magic wands: new employment practices in perspective”, Employee Relations, Vol. 17 No. 1, pp. 51-66.
21. Mohrman, S.A., Lawler, E.E. III and Ledford, G.E. Jr (1996), “Do employee involvement and TQM programs work?”, Journal for Quality and Participation, Vol. 19 No. 1, January/February, pp. 6-10.
22. NIST (2000), 2000 Malcolm Baldrige National Quality Award Criteria, National Institute of Standards and Technology, US Department of Commerce, Washington, DC.
23. Paper, D. and Rodger, J.A. (1996), “Quality information systems through people”, The Journal of High Technology Management Research, Vol. 7 No. 2, pp. 269-82.
24. Petrick, J.A. and Furr, D.S. (1995), Total Quality in Managing Human Resources, St Lucie Press, Delray Beach, FL.
25. Pfeffer, J. (1994), Competitive Advantage through People: Unleashing the Power of the Work Force, Harvard Business School Press, Boston, MA.
26. Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 13 No. 2, pp. 119-34.
27. Pun, K.F. (2001), “Cultural influences of TQM adoption in Chinese enterprises: an empirical study”, Total Quality Management, Vol. 12 No. 3, pp. 323-42.
28. Pun, K.F. and Chin, K.S. (1998), “Critical factors of employee empowered quality improvement in manufacturing enterprises”, Proceedings of the 2nd International Conference on Quality Management, Melbourne, February, pp. 138-44.
29. Pun, K.F., Chin, K.S. and Lau, H. (1999), “A self-assessed quality management systems based on integration of MBNQA/ISO 9000/ISO 14000”, International Journal of Quality & Reliability Management, Vol. 16 No. 6, pp. 606-29.
30. Pun, K.F., Chin, K.S. and Gill, R. (2001), “Determinants of employee involvement practices in manufacturing enterprises”, Total Quality Management, Vol. 12 No. 1, pp. 95-109.
31. Rao, A., Carr, L., Dambolena, I., Kopp, R., Martin, J., Rao, F. and Schlesinger, P. (1996), Total Quality Management, Wiley, New York, NY.
32. Rodrigues, C.A. (1994), “Employee participation and empowerment programs: problems of definition and implementation”, Empowerment in Organizations, Vol. 2 No. 2, pp. 29-40.
33. Tenner, A.R. and DeToro, I.J. (1992), Total Quality Management: Three Steps to Continuous Improvement, Addison-Wesley, Reading, MA.
34. Troxel, J.P. (Ed.) (1993), Participation Works: Business Cases From Around the World, Miles River Press, Alexandria, VA.
35. Whitney, G. and Pavett, C. (1998), “Total quality management as an organizational change: predictors of successful implementation”, Quality Management Journal, Vol. 5 No. 4, pp. 9-22.
36. Wilkinson, A., Godfrey, G. and Marchington, M. (1997), “Bouquets, brickbats and blinkers: total quality management and employee involvement practice”, Organization Studies, Vol. 2 No. 4, pp. 800-5.