Management's perception of total quality service in the banking sector of a developing economy – a critical analysis

International Journal of Bank Marketing

Volumn 20, Issue 4, 2002, Pages 181-196

  Sureshchandar, G S ^a   Rajendran, Chandrasekharan ^a   Anantharaman, R N ^a   Kamalanabhan, T J ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY MADRAS   (India)

Author keywords

Banking; Developing countries; India; Service; TQM

Indexed keywords

EID: 84986099051     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320210432963     Document Type: Article

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