Importance-performance analysis: A useful tool for directing continuous quality improvement in higher education

Quality Assurance in Education

Volumn 12, Issue 1, 2004, Pages 39-52

  O’Neill, Martin A ^a   Palmer, Adrian ^b  

^a AUBURN UNIVERSITY   (United States)

^b UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

Author keywords

Education; Performance management; Quality

Indexed keywords

EID: 84993016660     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880410517423     Document Type: Article

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