Customer-focused performance and the dynamic model for competence building and leveraging: A resource-based view

Journal of Management Development

Volumn 22, Issue 5-6, 2003, Pages 483-526

  Wang, Yonggui ^a   Lo, Hing Po ^b  

^a NANKAI UNIVERSITY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Core competences; Customer orientation; Customer satisfaction; Organizational learning; Service quality; Strategic planning

Indexed keywords

EID: 1842554883     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710310478486     Document Type: Review

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