An assessment of consumers’ subconscious responses to frontline employees’ attractiveness in a service failure and recovery situation

South African Journal of Economic and Management Sciences

Volumn 20, Issue 1, 2017, Pages

  Boshoff, Christo ^a  

^a STELLENBOSCH UNIVERSITY   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85021421375     PISSN: 10158812     EISSN: 22223436     Source Type: Journal    
DOI: 10.4102/sajems.v20i1.1612     Document Type: Article

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