Negative emotions and their effect on customer complaint behaviour

Journal of Service Management

Volumn 22, Issue 1, 2011, Pages 111-134

  Tronvoll, Bård ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Complaints; Consumer behaviour; Emotional dissonance

Indexed keywords

EID: 79952339397     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231111106947     Document Type: Article

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